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STAY AWAY. This hotel is a fleabag. I am a travel agent and booked this hotel for clients for one night and myself for two nights. After each changing rooms 1x, with the 2nd room being as bad or worse than the first, we left and checked in elsewhere. Upon speaking to some business contacts in Nairobi, they shared that is typical- most people check in and out within an hour. In a nutshell, the rooms were filthy. The carpet was stained and wet in some areas. The furniture was pealing and/or missing the laminate. There was no air conditioning and the windows either wouldn't open (no screens) or if open, the street noise and exhaust was overwhelming (this in just the hour we were there!). The bathroom was worse. Cracked tiles, dirty, some mold, and if there was a shower (not all rooms had one which was not disclosed) the ”shower” was a blue bucket attached to the ceiling with perforated holes. The guy at the front desk was the only good thing about the place. He was quite apologetic and asked that we wait to speak with the GM. The GM thought it was quite amusing- smirking as he spoke with us, and was unwilling to do anything for us regarding a refund. We have since recommended that ******* and all Credit Card travel programs remove this hotel from their listings- as well as advised my East Africa travel group to never recommend. They seemed to be doing some renovations (which they also didn't disclose)- removing the carpeting and putting in tile. However, in addition to all above, the room I was given had two rooms (one across hall and one next door) being renovated with the noise of that occurring as well as chemical and paint odors also permeating the hall. AGAIN. USE AT YOUR OWN RISK.

We held our end of year staff party at Tamarind and the food was awesome. The buffet selection was great, and the salads were outstanding. Thank you Chef Mulei. The service was great with friendly and very enthusiastic staff. Tried the cocktails and they are worth!

Once again, you didn’t disappoint! The service was amazing, and the food was absolutely delicious—it really hit the spot. A huge thank you to Derick and Gedion for being so welcoming and making sure my girls and I were comfortable the whole time. You both made us feel right at home, which we truly appreciated. The garden was such a lovely surprise—it’s so beautiful and peaceful, a perfect spot to relax. We had such a great time and can’t wait to come back!

This is a beautiful hotel with marble everywhere, chandeliers, and fresh flowers. The breakfast staff was so friendly and welcoming. Security is very good. My only complaint is that not all the items on the menu in the restaurant were available, specifically the dessert options. I don't think they should be listed if they aren't regular options. Nicholas went out of his way to check what was available and I appreciated his efforts.

A hotel from the days of Old Africa and it was that and more. The staff truly care about your enjoyment and the facilities are excellent be that the pool, the many dining opportunities and more. If you stay and need a driver ask for Bernard Chirchir. We used him as a guide to great shopping and he is such fun to be with.

The Mercure Hotel in Nairobi offers an exceptional blend of comfort, style, and hospitality. The staff is attentive and professional, ensuring every guest feels welcome. The rooms are modern, clean, and well-equipped, providing a cozy retreat. The hotel’s location is convenient, with easy access to key attractions. The on-site dining options are excellent, serving a wide variety of delicious meals. Whether you’re traveling for business or leisure, the facilities, including a gym and pool, enhance your stay. It’s a perfect choice for anyone seeking quality accommodation in Nairobi. Highly recommended!

Friendly staff starting from security, Through out may stay I feel comfortable and very pleasant stay,hotel with model amenity Staff there very friendly and professional room and restaurants William,Moses and Gladys My room was always clean,The cleaner he did great job, I was almost to throw away my shoe's they were very dusty but when I come back from meeting I found my shoes looking new one the clothes on bed was well folded nitryl,I visited many hotel but I never come a close such a great services this amazing to me, Gym guy he also help me a lot.

Excellent hotel. Food was awesome, service was impeccable, and facilities were perfect. The location was ideal for access to the JKIA airport.

I was worried that the hotel was far from the city center, but after I lived, I knew how correct this choice was. The city center is really too chaotic, and traffic jams are also very serious. So I feel very comfortable back to the elegant hotel. The room was a bit simplistic, but the restaurant was very family-friendly, the garden was lovely and the breakfast was good. The service is also very gentle and polite, and the overall satisfaction.