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The hotel is very welcoming and the service staff is also very enthusiastic. I saw such a big hotel for the first time in Mexico, but the surrounding environment is relatively poor. I don’t know why it was built on the mountain.

The room is clean and bright. It is a garden-style hotel with a swimming pool and a gym. However, the gym equipment is relatively small. If it is close to the swimming pool, it may be noisy. Overall, the check-in experience is quite good, and the front desk service is also relatively friendly.

Hotel location in the city center, travel is very convenient, there is a small shopping mall on the side, eating is convenient. Hotel facilities are general, service attitude is very good, hotel breakfast is very small, can meet the needs, suitable for business travel.

The hot water in the shower room is very slow, and the water will splash outside without covering the ground, causing water in the ground area. This is the only drawback. I hope to improve it as soon as possible when I go to play next time. I look forward to a pleasant experience next time.

I booked this hotel based off a couple photos, hoping it would be nice and that it really existed. To sum it up...WOW!!!! It’s about a year old as of Sept 2019. I think it’s about a 4.5 - 5 star boutique hotel. 11 classy comfy modern rooms. Huge marble bathrooms. Impeccable bedding. Mood lighting. The staff is the same as to what you would experience at a St. Regis or Ritz Carlton. The overall hotel reminds me of the Marriott Autograph Collection Boutique hotels I stayed at in Europe. If you’re not familiar, google it. It’s high end and for a more discerning traveler. The food is AMAZING. I’d give it 5 stars! The fine dining breakfast is included in the stay, which blows my mind. It’s so good I’d pay extra for it. It’s next to the big church so location is perfect. Its not on the street. It’s on the sidewalk so there’s no traffic in front of the entrance. There’s lounge music playing throughout the courtyards, hot tub, and lounge area upstairs. Lounge Beds upstairs are super comfortable. There’s a honesty bar on the roof with Moet, beer, water, etc. There’s also fresh soft blankets and great pillows to chill out on. There’s a view of the upper part of the church. Lots of beautiful plants around the hotel. There’s an additional indoor area, aside from the bar, that’s full of lovely seating arrangements. The dining room looks like something out of the Victorian era. And yes....the hot tub is great after a long day of sightseeing! The trolley picks up people like 30 seconds away to go on the city tour. That’s nice but it was easier for us to just walk or taxi. We walked to Pancho Villas house and the other popular mansion. Worth it! Went to the caves! Even though it’s in Spanish and we don’t speak it well, it’s still incredible and fun! Just some tips...a casual, modern open air restaurant to eat lunch with notable street tacos is around the corner. It’s called Sotolerios. And for live music I recommend 7 Leguas. Again, more modern and open air. Really popular so make reservations. Downstairs from 7 Leguas are multiple restaurants. Last night a huge professional mariachi band was playing for the restaurants. So many options. It’s safe there too! Also the photos don’t do it justice! Only allowed to upload 10 photos. There’s so many great photos of the hotel that I don’t know which ones to choose.

The environment is beautiful, the security is also very good, there is everything to eat, drink and play near the hotel, the breakfast is rich in nutrition and there are many choices, the only drawback is the slow network, I hope that next time I will stay again

It’s very clean the stuff are so friendly I like it I definitely will stay again

The room was clean, the light was bright, the breakfast tasted very good, there was a supermarket next to it, it was more convenient to buy things, the overall check-in experience was quite good, and the front desk service was more enthusiastic.