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We were completely satisfied with everything in the Horst hostel. The check-in was friendly and quick, the rooms (we had family room No. 14 with 4 adults) were very comfortable and clean. The beds are very comfortable, the bathroom is huge. The free parking is right behind the house. Breakfast offer was not huge (but is also not realistic to expect at the size of the hostel shop), but fresh, of good quality and delicious and we had everything we needed. A walk takes 5 minutes to the center, where you have a lot of choice of restaurants, cafes and bars with relaxed atmosphere and with a lot of outdoor gastronomy. The operators were very, very friendly, speaking fluidly German and enjoying continuing to help with all questions. In particular, we have a refrigerator filled with about 30 beers and soft drinks in the lobby area, which you can use (free). You can also stay in the general area of the hostel if you don't want to stay in the room. The hostel also offers a dinner you must order before (not sure how much pre-order you need). We did not try this at this visit, but we would test it next time.

What a lovely place! The room is clean and spacious. Enough storage possibilities. We found the crew very helpful and friendly. The hotel offers a lot of information and discounts for activities around Arcen. Our room was located next to the garden opposite the restaurant. Very confenient :-) We thought it might be noisy but it wasn't at all.

A group of six of us stayed at the Maashof hotel on what was the last night of a 10 day motorcycle tour and it was also my birthday. I had carefully chosen the hotel in the hope that we would have a lovely stay and dinner in a beautiful lakeside location. Unfortunately there were several issues which cast a significant shadow over my birthday celebrations and ruined our stay. The problems started when checking in when they overcharged two of my friends and they would have overcharged another friend and myself, had I not noticed and intervened. I had booked four single occupancy rooms and one double occupancy room and there was an administrative issue between *********** and the hotel which caused confusion over how many guests were staying in each room, despite the hotel having the names of the six guests against each booked room. All of us were asked when checking in how many guests were staying in each room, but despite this two friends were charged the double occupancy room rate and one friend was charged for two half board dinners despite them all being in rooms on their own. In addition, they also attempted to overcharge us for the half board option despite me accepting a special offer online which had been emailed to me prior to arrival. We then had a further major issue. Three of the rooms were directly underneath the kitchen and hotel entrance and were extremely noisy until very late in the evening and again the next morning starting around 5.30am which meant several of us had a very disturbed night. Two of my friends complained at the time and agreed with the duty manager that they would have the full cost of their room refunded, as he was unable to offer them an alternative room. He advised them that if we had wanted better, quieter rooms we should have booked directly with the hotel rather than through *********** and he told my friend to email the Reservations Manager regarding the refund. The hotel management have admitted that the rooms we stayed in are very noisy, but there was no mention of this when we booked and they still charged the full room rate. On our return to the UK, I emailed the Reservations Manager and following many exchanges she offered a 25% refund for the three rooms most affected by the noise, despite the duty manager’s earlier promise of a full refund. Personally I thought this paltry offer did not provide sufficient remuneration for the problems we encountered but I felt I had no choice but to accept. I subsequently provided my bank details in an email but the refund was not forthcoming. I chased regularly by email as to why the refund was taking so long only to be told cross-border, cross-currency bank transfers take a long time and ”it will arrive within a few days” and then “as soon as possible”. Despite these repeated assurances it took 3 weeks for me to receive the refund and only then after several more emails including to the hotel General Manager who at one point decided to attack my pe

Modern rooms (in new part of hotel). Excellent breakfast buffet, and meals in restaurant were good. Had to smile when I had a dual aspect windows, and had the choice of looking at car park or motorway. (if only I was by the sea!) However, still appreciated the modern, comfortable room. Easy to find and accessible from main road. There were business people, tours and events all happening at hotel. Next time will check out leisure facilities