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A catalogue of inhospitability, avarice, rudeness and ineptitude or lack of proper training summarises this horrible hotel. Arriving after ten o’clock in the evening, I found the door of the hotel closed and rang the front doorbell several times to no effect. Only after walking through the freezing rain to the back of the hotel and knocking on the windows, did I manage to raise somebody’s attention to let me in. The staff explained to me that they had shut down the front door bell, but yes, they were expecting me(?!). However, arriving “so late”, I was required to pay 50 euros to the night porter, which I flatly refused to do. I paid for my room and breakfast and climbed the stairs to the fourth floor. My room was tiny and stone cold: all three windows were wide open at 3 degrees Celsius, the heating off. No luggage rack, not even a hook in the wall for my dripping coat and umbrella, no desk, no toiletries, no light in the pitiful shower. No amenities whatsoever but for a tiny hairdryer and a tiny clothes cupboard that couldn’t fit a long coat. The windows were too high to afford the least view. The next morning, being the only person in the breakfast room, I had to go through several plates, glasses and cutlery to find myself clean ones without grease or melted cheese clinging to them. A staff member eventually approached me and demanded to know what my room number was, she couldn’t even be bothered to say good morning! While checking out, I complained about the above and the same staff member offered to pay me a refund of an unspecified amount. I thought in fairness to wait with writing my review until after this was paid, this offer being the only positive experience worth mentioning; but after four days I haven’t received a penny yet even though we have the same bank and payments go through almost instantaneously. To conclude: a horrible hotel with zero stars. I was informed by the staff that the proprietor doesn’t want to pay for the star system - I wonder why?

The hotel is a bit old, but the whole is very clean. The breakfast is very rich and never hurts passengers. Especially the outdoor environment is very comfortable. The waiter was also very polite. The hotel is about 3 kilometers from the Cologne Pavilion and about 15 minutes by Uber. Or walk 5 minutes to the nearby light rail station, which is quite convenient.