We booked late, arrived even later but check in was so simple with a code for the digital door lock. A newly built residence, well appointed for families with 4 bedrooms, parking for 2 vehicles, very warm and cosy. Another plus, Two living areas so kids can settle and watch tv or play games in one whilst adults socialise in the main living area. Plenty of heating, plenty of blankets, no-one was cold. Highly recommend!
The lodge is in a beautiful location overlooking the lake and a short walk to town. The room was spacious and airy with large glass doors filling the room with light. There was space to sit outside to enjoy the view. The room was spotless and well equipped. There was a large bathroom. A suggestion would be to have bulk toiletries rather than the waste of little plastic bottles. Staff were friendly and helpful.
Set within 46 km of Mt. Dobson in Lake Tekapo, Sky Valley offers accommodation with seating area. Both free WiFi and parking on-site are available at the holiday home free of charge. Guests can access the holiday home via private entrance. The units come with air conditioning, a microwave, a toaster, a kettle, a shower, a hair dryer and a wardrobe. There is also a well-fitted kitchen in some of the units equipped with a dishwasher, a stovetop, and kitchenware. At the holiday home, each unit comes with bed linen and towels. The nearest airport is Richard Pearse Airport, 97 km from Sky Valley.
We are couple with a 5 year old girl. We paid SGD697.85 (Singapore dollar) for staying 2 nights in this “2 bedroom apartment” as stated.
3 points here to explain the terrible experience.
1. tv remote is not working. I don’t mind the owner making excuse like “ replied customer’s message within 20mins…..” but they actually took 29mins to reply (19:10 till 19:39). In fact, they didn’t manage to change the tv remote in the end. So I stayed 2 nights without using the TV!
2.there is no clear and obvious description that this “2 bedroom apartment” is actually an adjoining unit which means when u walked into the front door then there are 2 doors link to split parts of the apartment. The problem of adjoining units are thin walls are used to split the apartment into 2 small units. When u stay in this kind of apartment, u have to endure all kind of noises from whoever staying in neighboring rooms. We had 2 days enduring guesting from the other room shouting, slamming the door, kids screaming like crazy both early in the morning and afternoon!
3. When I reflect this bad experience with trip.com customer service, this hotel responded like they have no fault at all and played with words. This attitude makes us feel like being fooled. We paid money to expect to stay in an apartment with privacy and quiet environment but indeed we had such a bad experience!
In this market, if it’s an adjoining unit, they should not charge at the rate as if it’s an entire apartment.
I’m alright that they rejected to refund the extra amount they charged. Just have to reflect the facts in the review.
Thanks.
Pros:
Everything was clean.
There was ample heating.
Relatively near the main tekapo area (1 min drive).
House was spacious.
Cons:
The wifi password was handwritten badly and it was a guessing game to get the password. Also uncontactable via email.
No barricade around the house and there’s other houses right next door. People could walk by your room / house windows and peer in. Which was what happened to me twice. Zero privacy unless curtains are fully drawn.
A very comfortable little villa, close to the supermarket. The staff has a very good service attitude and will come to replenish the necessary supplies in the morning.
The scenery outside the window is stunning, with a view of the lake and snow-capped mountains. It is very relaxing to enjoy it quietly with a cup of coffee in the morning. You can see the stars while sitting indoors at night without fear of freezing weather. The overall facilities are complete and tidy. There are two bathrooms in the house, which is very convenient. Plenty of hot water. There is a private parking space. Will stay again. 
It's really a super super comfortable room! I give it five stars for design, comfort, convenience and sanitation! Floor-to-ceiling windows, small yard... All kinds of tableware in the kitchen are complete and clean! All kinds of customer service are also in place. The elderly and children are reluctant to leave and fall in love with this place!
Facilities: Complete!
Sanitation: Clean and bright
Environment: Quiet and convenient
Service: Chinese and English services are very timely
Excellent
13 reviews
4.5/5
Price from
₹ 40,140
per night
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