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A very noisy hotel, bring ear plugs. We had a comfortable room with a clean bathroom and a fabulous church view. The rooftop bar was an added bonus. The location is great, but the single glazed windows and thin walls/door lets it down as there are a lot of late night party going people in this area who like to sing and shout at each other through out the night.

My stay was disgusting and the receptionist (manager) was rude, mean, dismissive and argumentative. She has no empathy, doesn't care, she acted like I was inconveniencing her by just checking in and checking out. She would stare at me with utter distain. No ounce of customer service skills. Then had the audacity to call me rude and told me to get people skills. I was merely reacting to her being nasty and my taking money. She has no professionalism what so ever constantly acts like she is annoyed. She acted like she owned me and was trying to be my mummy She yelled at me and stole my money. The accommodation is disgusting, I dont even know where to start Upon arrival I thought there was no one there, I was left standing there. I didn't realise the receptionist was in the office ignoring me until a lady with a duffle bag went into the office and I asked the lady if someone was there to which she said yes. So I went to pop head in to say hello and the receptionist set on me growling at me and being nasty telling me to get and go away. She was rude and treated me like a criminal during check in. The room was impossible to find but I found it eventually. She heartless and inconsiderate. It's not a hotel it's a hostel Upon check out the receptionist acted like she was pissed off that I wanted to check out. She growled me because I touched the reception desk, there was some old tape hanging off and I kinda played with it and she just kept growling me and yelling at me saying I was ripping it when I wasn't and she wouldn't let me speak or shut up. I had to yell over her to check me out. She refused to give my money back because there was a hair dye transfer from me bright red hair on a towel. I explained the dye is water soluble and it will wash out. Never mind that my makeup and mascara were on the towels. She staring yelling at me and would only give me 80 dollars in the end. She only gave it to me because I argued with her she was going to take the whole 100. I had folded the towels, emptied the rubbish wipes the floors. She had to unfold the towels like literally look through a customer's washing. She was looking for a reason not to give my money back. When I was trying to explain the room situation she yelled at me and talked over me I was just trying to have a discussion about the issues with the accommodation and she yelled at me and growled at me for not complaining sooner. I can actually raise an issue whenever I please. The fridge leaked in the middle of the night and I used a towel to clean that up. Out of courtesy I placed a towel on a pillow to sleep to avoid hair dye transfer. The room was gross the shared toilet and bathroom were gross there was urine on the underside of the toilets. The shared kitchen area was gross There's like a ventilation system above the bed covered with dust, grime and build up which fell on me and the bed so I pulled it away. No mirrors! The draws and furniture are so old and tatty and smell bad.

The city of Wellington is not prosperous, and there are some old ones. This hotel is not a city center, so walking around Wellington is a bit of a hassle; driving around, downtown parking is expensive. The hotel facilities are also relatively old, all on the first floor, broken, so that I have a little worried about the health. In short, the hotel is generally, the price is not very high.

The Cambridge is a hotel that shows its age, with its threadbare carpets and a 'cage' style lift. The long, dingy corridor on our floor reminded me of the 1930s hotel in Barton Fink. That said, the place still has some old-world charm, aided by a pretty convenient location and excellent wifi. Our room was a bit of a tight squeeze, dominated by a king-size bed when a queen-size would have done. Bathroom was OK bar the skinniest hand basin I think I have ever seen. For those interested in self-catering, there is an excellent backpacker kitchen, clean and well equipped.

We were 3 adults + 1 child (10) in a family room with view to the street and we liked it very much. The room was clean and spacious with a small kitchen, which we however didn't use as we had breakfast included in the price. The breakfast was a fantastic buffet with everything that one could ask for. All in all we had a fantastic stay!

The location of the hotel is very good, in the city center, next to the Parliament Building, not far from the ferry, the room is spacious and clean, with kitchen facilities similar to an apartment, very suitable for family travel. The breakfast has fewer types than Hilton, but the quality is okay, 35nzd is half price for a child (my family is 3 and a half years old), and the hotel helps with parking for 40nzd, which is still very convenient. After all, the hotels in Wellington are basically not easy to park, after all, the city center is very expensive. The view from the room is good, there is a green area outside the window, which is the local cemetery (the locals don't mind these, it's very similar to Japan), and I personally don't think it matters, after all, the environment is very good.

It's close to Queen's Wharf. The rooms are large and tall. The outer building is very European style. Arrive, very good feeling, if the price can still be recommended

What a beautiful place, quiet in our room, full on bar and restaurant below, amazing meals and great service. Room was pristine, beds were comfortable and off street parking is a God Send. We will be back, cheers everyone at the Arms for giving us a great 2 nights in Welly.

This place was booked by a family member for the criteria of being cheap and close to the CBD. The location was excellent and could not really fault that. The parking was a bit variable with lots of free metered parks when we arrived on Xmas Day but found it hard to find one during the late afternoons and had to park in adjacent streets on some days. The parking garage options were also a bit pricey. As we arrived on Xmas Day, no one assisted us with our luggage so we took it upon ourselves to get a luggage trolley and go up the lifts to our rooms. Passageways leading to the rooms were a bit narrow. The key access was fine although the door strike plate was hanging on by a single screw and looked like it would fall off anytime soon. The rooms were small, functional with a sofa bed that gave me a slightly sore back in the morning. The main bedroom had a queen bed which was nice. Kitchen facilities were adequate. Room service was a bit lacking - on our 3 night stay, the room was only cleaned on the second morning and we only had 2 towels for the 4 of us initially. The bathroom was really cramped and uncomfortable. Did not try the washer dryer. The views were reasonable - mainly of buildings across the street. Wifi access was rather sporadic. Overall I would only recommend this to people on business for a maximum of 2 nights. Not really designed for families.