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We were 5 days in the hotel, we were received from the beginning very well the people of the reception, the very comfortable and beautiful room view, excellent cleaning, we had breakfast and the complete truth the best were the gentlemen who served, The hotel was very comfortable and the hotel was very comfortable and the hotel was very comfortable. The hotel is very good, close to two important shopping (albrook mall and the golden mall) two squares a Donald Mc and super quiet the area.

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Panama House was exactly what I was looking for during my 24hr layover in Panama City. I rented a single private room, though dorm rooms and larger private rooms were available. The very kind woman (I’m terrible with names, or else I would name her) who operates the B&B with her family was extremely helpful to me as I was not well prepared in planning or preparation for my layover. My flight arrived late in the evening and customs took forever, but I called and the woman confirmed I could arrive anytime and assured my check-in would not be troublesome. Luggage lockers were not available in Terminal 2 of PTY, but Panama House very kindly allowed me to leave my bags safely in the B&B while I went out and traveled. I also needed help decided what to do in my short time, and i was on a budget, so the woman at Panama House made recommendations on affordable sightseeing and the best means to get there. Check-out is at noon which was great because I went and hiked in the Metropolitan Natural Park and ate lunch before I had to Uber back to check out. The location of the B&B is great because it is not in the super highfalutin part of town where traffic is a mess, and it centrally located where an uber could get to all the major sights in the same amount of time (Metropolitan Park, Old Panama, Casco Viejo, etc).I wish my layover and time in Panama was longer so I could explore more of the city and experience the great amenities of Panama House including the game room, exercise equipment, outdoor lounge area (cover and uncovered), BIRDS, etc.

We stayed here for 5 nights to be able to acclimatise to the weather in Panama. We got a room with windows to the floor, which gives a nice touch for the view over the city. The room is ok, spacious, but worn out. Specially the bathroom is in need of a make-over. The beds were mixed, one had a good mattress the other a soft one with a dent in it. Wifi worked very well. Very friendly staff. My main reason for 3 starts is that this hotel advertises itself as adhering to Planet 21, (link to Accor Planet 21 site removed  ) meaning amongst others that they are reducing food waste. Well, have a look at the pictures here and you'll see that a small portion of jelly is in a plastic cup, the abricot jam is in plastic, the butter is in plastic, and the youghurt as well. The third picture shows you the waste after having had breakfast... I know I have a sweet tooth ;) So, not really planet 21...

MY OPINION, IN GENERAL IS GOOD, BUT IT COULD HAVE BEEN MUCH BETTER, IMPROVING CERTAIN DETAILS SUCH AS: THE LACK OF COMMITMENT ON THE PART OF THE CHECK-IN DESK REGARDING THE REQUIREMENT, PREVIOUSLY REQUESTED x WSP TO EXCHANGE DOLLARS x COLOMBIAN PESOS, SOMETHING THAT IT NEVER HAPPENED, BECAUSE ACCORDING TO THE PERSONS IN CHARGE, THEY DID NOT HAVE THE MONEY TO DO IT. UNTIL THE LAST DAY OF WANTING CHANGES ONLY 10 DOLLARS AND NOT BEING ABLE TO DO IT. THE BREAKFAST LOWERED A LOT OF QUALITY WHEN IT WAS CARRIED OUT BUFFET INSTEAD OF A LA CARTE LIKE THE FIRST DAY. THE QUALITY OF THE ORANGE JUICE IS VERY POOR, I WOULD SAY VERY POOR. THERE WAS NO KIND OF VARIETY OF DOUGHS OR SWEET BISCUITS. VERY LOW AND POOR QUALITY AND QUANTITY OF COLD COLD, SOMETHING ONLY SIMILAR TO HAM. IN DEFINITELY, JUST WITH A LITTLE MORE ATTENTION, IT CAN BE IMPROVED A LOT

This was the 2nd time I’ve been in this hotel. It is NEVER a DISAPPOINTMENT!!!!! Best Western is in the middle of the city called El Cangrejo. I LOVE IT!!!!!!!!!!🥰. Around the corner is my favorite restaurant EL TRAPICHE and I go there for breakfast, lunch, and dinner. The service is AWESOME!!!!! Around the hotel, there are markets, bakery shop, restaurants, bars, and close to the train and bus station. I had wonderful service and the front desk clerks are AWESOME!!!!!!! I give BEST WESTERN PANAMÁ ZEN HOTEL 10+++++++++++++++

Kind, knowledgeable and accommodating staff. Speaks English perfectly. Extremely comfortable bed. The room is large and comfortable with a view of Panama City. Great price offer. There are many cafes, pubs and shops in the area. Neat and safe surroundings. Even in the dark it was not unpleasant to go for a walk around the neighborhood. Breakfast is relatively simple.