Search Best Hotels in Aguas Calientes

The hotel in Aguas Calientes, is situated on the River… a very low key, unwelcoming lobby. This accommodation was included as part of a TripAdvisor Machu Picchu 2 day tour. After a full day of visiting/touring the historical site, we checked in very late afternoon. The front desk never gave us internet password, nor told us what floor breakfast following day would be on. We left for dinner and upon returning were told all electricity in bldg was being shut off at 4am following day…and we were given a single candle. What a mess…first of all, in USA, that alone is a code violation. Second of all, try waking up in pitch black at 5 am to get ready for a Machu Picchu tour, shower, pack dress w/ a single candles light…what happened to emergency flashlights?1 Terrible, unsafe, just downright insane.

We booked in June for February and had a fully refundable booking and cancelled in December. After 1000 requests via email and WhatsApp it was impossible to get our money back. We had to involve AMEX to get our money back. Never ever!

It's right behind the train station. It's easy to find. The breakfast is very rich. If you leave early, the boss will pack it for you. It's a big portion. Also very neat and clean. The mattress is extremely soft.

Summary: Inkaterra has a wonderful setting and property, situated at the Machu Picchu train station. The food is good and plentiful. Service from the staff can be quite mixed. If your room smells like wood smoke, you probably want to switch, so everything you own doesn't smell like wood smoke. That said, we would stay there again. The convenience of walking out of the train, up the ramp and the Inkaterra porter is there to greet you and take your luggage is wonderful The hotel's beautiful location, situated in the cloud forest at about 6,700' with lush vegetation, has views to the river, train and town below. The individual rooms/ cabins (or casas) are sprinkled across the landscape and up the hill. The service could be very mixed. I had difficulty at check-in with the reception because a new employee, who also had more limited English, didn't know what she was doing. At each stumble, a manager would eventually step in, but it was so frustrating. Reason for only 4 stars: The cabin (#18) for my husband and I had a fireplace and a lovely room BUT it smelled so strongly of smoke that my asthma flared and our clothes, as well as our duffel, stank for days afterwards or, until washed. The property was full that night and after my struggles to check in, we stayed put. Breakfast and dinner were included for us and the food was very good, as was tea time. There were 2 choices each for the starter and for the main course, as well as multiple dessert options. The kitchen was very accomodating to my food allergies. Thank you!! The Welcome cocktail was our first Pisco Sour and worth drinking! Finally, the ecology center and the rangers/ guides there are very knowledgeable and interesting. Machu Picchu is clearly the star of the show but it's located on the eastern slope of the Andes and the ecology, terrain and birds there are very interesting. The hotel has multiple feeding stations that attract colorful birds of many kinds and are so easy to see. While walking the orchid trail, we saw a Cock-of the-Rock, a big deal for serious birders and one of the amazing birds of Peru.

Ctrip showed 12 o'clock to stay, and at 1:30 pm, the hotel was told that the house was not ready and needed 3 o'clock. We went out with our luggage and went back at 4 o'clock. The house was not ready yet, and I immediately changed it, but from the fifth floor, there was a balcony with six floors and no balcony. It doesn't matter, the quilt in the key room is still tidal, and the hotel is painting and the room smells in the past few days. Also found the front desk brother finally gave a free upgrade to the suite to solve. Breakfast starts at 5 o'clock, more common, bread milk juice fruit. The hotel should be the highest position in the town, but not too far away, the town is not big, the window is facing a mountain, it is mountain view

The river view was the most spectacular I’ve seen. Perfect location to explore machu pichu. Staff met us at rail station. Elmer couldn’t have been more helpful and polite . The beds were comfortable, we were provided with complimentary water. Tea , coffee and water were available 24hours

The humidity in the room is heavy, just by the river. Although the town is not big, it is a bit far from the center.