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Excellent location with lots of restaurants/eateries and markets around. If one wants to be like local people, bus stations are also very close. Staff is very friendly and everyone is eager to help. Particularly the reception manager Pilar is extremely nice who patiently answered our questions and showed us the directions to the markets and the bus station. Pilar also let us use her bus card so we don't have to buy the card. We had leisure times Lima so we went in/out of the hotel many times during our stay. Every time we passed by the lobby, Pilar would always hail to us enthusiastically. Good bedding, adequate breakfast, quite and spacious room, safe and frige useful for people staying more than one or two days. We read from some previous reviews about noise from street and requested a quite room. Our double room is very quite and we didn't hear any noise. Actually the front street the hotel is facing is not a busy street and we didn't see any heavy/noisy traffic there.

I had an excellent time staying at Hotel Santa Cruz. The hotel is in a good location, the rooms are nice and clean, and the price is a great value But the best part of my stay was the excellent service that I received from Percy, the daytime front desk manager. As an English-only speaker it is important for me that there is somebody working at any hotel I stay at who speaks English. Not only does Percy speak English, he is also incredibly communicative via WhatsApp. It made it quick and easy to coordinate housekeeping service, room service, and anything else that I needed help with. Percy also kept me up to date via WhatsApp with helpful information about the Covid-curfew, and other important local information. If you are looking for a nice comfortable place to stay in Miraflores with a helpful staff that wants you to have the best stay possible, I cannot recommend this hotel enough. They also have 24 hour security.

Breakfast is relatively simple, there are fried egg bread, pastries, juice, but no fruit, barely strong. The room is a bit small, but it is relatively neat, double-glazed soundproof, the only bad thing is that the toilet has no ventilation, the only hard injury, the other is very good,

Stayed for 3 nights while visiting Lima. The hotel is very well located, clean, quiet and modern with very comfortable beds. Staff was mainly friendly and helpful. Included breakfast is served on top floor area and is quite extensive, including cold and hot selections. We would definitely stay here again and recommend it to others. One quibble- room door does not have eye or latch to check who is knocking. But we certainly felt very safe there.

Service was great as usual by the receptionist and really appreciate the warmth and smile from Stefanny. The swimming pool is a heated one so I could swim in it even though it was a cold day. Loved the welcome drinks and the amenities (coffee machine, body lotion, body shower, hand soap, shampoo, thick and soft tissue paper). The beds and pillows are comfortable, there’s a usb charger at the table. It’s a really convenient place near Kennedy park. Note that no cotton pad or cotton buds, toothbrush, shower cap were provided but I am ok with that. Security was really nice too, was waiting for Uber at night by the street and he would walk out to wait with me just to be safe.

Summary: a very good hotel that gets its core mission right, with minor room for improvement to get a perfect score next time. The good: Staff: all staff I encountered from security at the front door to the check-in and restaurant/bar staff were excellent. All FOH staff spoke good to excellent English. A special thanks to Diego at the front desk for being especially friendly and going above and beyond to help me manage multiple reservations I had booked for this property, allowing me to stay in my original room and not have to check out and back in. Thanks also to Henry from the bar/restaurant for his warm and friendly service that made me feel especially welcome and valued. The room: what a fantastic room. Hotel is relatively new and as you’d expect the room is modern, with a seperate desk space for working and plentiful AC and USB charging points for your devices. A very modern bathroom with high pressure rainfall shower and seperate toilet behind a floor to ceiling frosted door. Food/drink: food and drink was excellent, plenty of local and western choices. Not local or authentic by any means but the ‘Texas Burger’ and ‘BBQ Wings’ wouldn’t be out of place at any high quality US diner. Location: hotel is in a safe, quiet pocket of Miraflores within walking distance to the beach, Kennedy park, Lacomar mall and Barranco. There are bus stops nearby if you wish to go to the Lima historic centre. The bad: The bedding: this seems like such an oversight, but the bedding was terrible. Tiny small pillows that are reminiscent of the ones you get given on airplanes and a scratchy blanket that brought back memories from school camp. This seems like an easy one to fix. Noisy: half way through my stay I got some noisy neighbours in the next room and you could hear their conversations clear as day through the wall. So be aware so this may be an issue. Fortunately in my case they went quiet at night time and my sleep wasn’t impacted. Smoking: while this is a smoke free property, the smoking area is right by the front door so you often have to walk through a plume of smoke to enter the property. Please consider moving the smoking area to the other side of the driveway. Conclusion: A very good hotel. If I return to Limq, this would likely be my first choice. This property is better than many Hilton (main brand) I’ve stayed at.

I arrived at the hotel one morning and the hotel staff service was very good. There are not many people staying in the hotel that day, we can stay in the hotel in advance, and there is no need to add money. The breakfast at the hotel is on the 11th floor of the hotel. The scenery is quite beautiful and the breakfast is great. The day was Valentine's Day on February 14th. It was my gift to my daughter who lived in the Belmond Miraflores Park Hotel. My daughter was very happy with this gift. We bought watermelon in the supermarket and let the hotel front desk help to cut it. The hotel took a serious attitude, cut it into small pieces, put it into the lunch box, and matched it with a disposable spoon, napkin, thank you 🙏

The very painful thing is that the hotel said that the wifi was broken in those days. So I moved out after two days of living. Breakfast is all sloppy. I sent a cup of pisco taste very good, seeing the price elsewhere is 30 RMB, the facilities in the room are very general