"Hotel room was simple but clean, quiet, only supplying a little water and no kettle. For a hotel on the cheaper side it more or less met my expectations.
Shops and a shopping mall are close by.
The staff provided me a complementary airport shuttle run, which was much appreciated as Grab service is unavailable, and getting a taxi in this small remote city is cumbersome.
The only complaint I had was the noisy air conditioning unit. I decided to just turn it off to get a good night sleep, but that mightn't be an option for a hot and humid night."
"Excellent location walking distance to the mall and other attractions, friendly staff.. clean facility and good internet connection.. will come back anytime I visit santigo city in Isabella"
"The room is clean and tidy, with complete facilities and is relatively quiet. The breakfast has few varieties but tastes good. The service attitude of the front desk and restaurant staff is very professional and patient. I will come again."
"The internet speed is not very good. It is not good when it rains and thunders. Sometimes there is a power outage. I haven't seen this in China for a long time. The nearest McDonald's is about a 10-minute walk away."
"Very good hotel, very clean and tidy!
I was just embarrassed because I arrived at the hotel with a soda in my hands and they charged me 50 PHP “for entering the hotel with food. I had never seen that anywhere… being charged for that.
I checked out the next day at 8:00 am and when I was already in another city 3:00 am from the hotel, they called me and charged me 50 PHP again. I felt embarrassed and upset. I will not use this hotel again because of what happened."
"It’s a great place to stay.... Staff were friendly caring and pleasant, starting from the reception. Meals are very good and delicious...
Rooms are warm while outside is very cool. Well maintained hospital. I highly recommend the hotel for locals and foreigners. I would probably choose Orient hotel next time as I have experience warm welcomes of the staff, excellent service and pleasantness of hotel crew."
"From the moment we arrived, the front desk staff were professional, patient, and helpful. We arrived at varying times due to shift rotations, and the staff accommodated our check-ins and room assignments efficiently. They were understanding of our group’s needs and provided quick assistance when we required extra keycards, directions to nearby stores, and help with logistics such as early morning check-outs.
The rooms were clean, comfortable, and surprisingly quiet, even though some of us had to sleep during daytime hours after night shifts. The air conditioning worked well and was easy to adjust — very important for technicians coming in from long hours in server rooms or outdoor installations.
The workspace setup in the rooms was decent, with desks and accessible power outlets. However, more ergonomic chairs and adjustable lighting would be a major improvement for those of us who have to log in remotely and work through tickets or troubleshooting after hours.
Wi-Fi performance was fair overall — adequate for emails, documentation, and remote access to most of our systems. That said, we did encounter intermittent connection issues during peak hours, which caused delays in remote diagnostic sessions. A dedicated high-speed option for business users would be a valuable addition.
Breakfast was solid, with a good mix of hot and cold items. However, as many of us work early mornings or late nights, more flexible dining hours — or at least a 24/7 grab-and-go station — would have made a big difference. Several times we returned late from jobs and had limited food options available. Having microwaves in all rooms (not just suites) would also help, especially for reheating meals during odd hours.
Parking was sufficient for our work vehicles and easy to access, which saved us time during morning departures. Being able to come and go at any hour without hassle made our daily schedules much smoother. We also appreciated that the hotel is located close to supply stores and quick-service restaurants."