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Their staff was really kind and accommodating and the place was so good, perfect for staycation.

The hotel was a bit dumbfounded for the first time. The picture was tall and the actual was not so good, even the elevator did not. And the surrounding consumption levels are very low, the same is true for hotels. However, the hotel is located in a villa area with security at the door and the hotel staff is very good. The room we stayed in was not good for an extra bed. Nearly 500 nights, 1.8 meters bed. The other room is smaller, it is suitable for one person only, the space is not big, the bathroom is still new, there is no smell, and any hotel in this city can see Mayon volcano, because that is the highest point. The hotel is very close to the airport, a few minutes, the breakfast is small, it should be related to the region, the city is different from Manila, including diet, the options are not big, the dishes are mainly pork and chicken. The restaurant has waiters during the day, can see customers chat, drink tea and coffee. It is not recommended to eat cakes, because after three days, I found that the cakes on the first day were not sold out, and there was no new one. I was glad that I didn’t eat them on the first day.

The hotel is in a good location, just next to SM, walk for a few minutes, go to other shopping malls, there are other shopping malls in the Pacific Ocean, and they are very close. It's a walk away. The tutu is 80 pesos, and the security guard at the door calls 150 pesos. The general environment of the hotel is just for the transition. There is a free shuttle bus to the airport. You can make an appointment in advance and it will be 10 minutes away. Several pharmacies nearby are very convenient to buy masks and disinfectants. There are few Chinese here and no one grabs them. There are many meals in SM, so it is easy to eat there on foot. Breakfast in the hotel, one day buffet, one day set meals, nothing to eat, very simple. On the whole, the service is good, there are many younger brothers, they are all mature, and they feel safe.

The Hotel St. Ellis has the best breakfast buffet I've found anywhere, compared to at least a dozen hotels in the U.S. It also has a small but wonderful swimming pool, very good service, and a terrific shower. The biggest negative is that it provides absolutely no written instructions for operating the air conditioning, the TV, the Wifi, and the lights. It provides just one room key, no matter how many people are staying in the room. The air conditioning goes off at night, and can be restarted only by standing on a chair and pressing the button, but they don't tell you that. My wife and I suffered from overheating on the first night. Operating the TV requires pressing 2 or 3 buttons. The room has a power key -- a plastic card that must be inserted on a slot to get any electricity. I had to ask a staff member to connect by phone by WiFi on the ground floor and again on the 3rd floor, because they have 2 different systems. It took my wife and me a full day to figure everything out. The other family members, in another room, never did figure out the air conditioning, and suffered through all 3 nights. It would take the hotel staff less than an hour to write out all these instructions on a single page and print a copy for each room, but they don't bother. If they did, I would give the hotel 4 and a half stars. Other members of my family were so confused by the lack of instructions that they gave the hotel just 3 stars. Their other complaint was that the walls on the stairway are in serious need of painting and repair, but this didn't really bother me. Please, Hotel St. Ellis: get off your butts and write out the instructions!

I love the staff here. I love the Hotel. Very Accommodating. That's it. 💕💕💕💕💕💕💕💕💕💕💕💕❤️💕💕❤️💕💕❤️💕❤️💕❤️💕❤️💕❤️💕💕❤️💕❤️❤️❤️💕❤️❤️💕❤️💕❤️❤️💕💕💕💕❤️💕❤️❤️💕❤️❤️❤️❤️💕💕❤️❤️💕❤️❤️❤️❤️❤️❤️❤️❤️💕💕💕💕❤️❤️

Excellent service from Front Office, housekeeping and restaurant staff and nice location. But this hotel needs to bring up the cleanliness and upkeep of the room. Our room was full of cobwebs under shelves, exhaust fans and corners. Bathroom is terrible. Cloudy water, moldy sink and shower stall and oh my God toilet bowl is terribly dirty. Both rain shower and hand-held shower are not functioning properly. I had to borrow pail and scoop. Fridge/minibar is rusty. Wall paints chipped off. Stained linens. I suspect there is bedbug too. 2 of us noticed bite marks on our legs, hands and arms. The only complementing factor is really the staff service.

my stay comes with a free shuttle from and to the airport. aside from the free breakfast, a welcome service bottled water awaits me inside the room. no coffee/tea, though. but when i asked for hot water in a cup, they delivered it to my room after 20 minutes. the mattress with the linens was comfy enough to make my shut-eye unremarkable overnight. too bad the TV is not wifi ready to be hooked to netflix. bathroom amenities are present, except for a shower cap. we conducted a training seminar here for our stakeholders and the prepared meals were in excess of the actual participants present. we just asked for the leftover food to be packed for take-out. i was the last person who requested to take home the four small remaining chicken pieces. upon reaching home, lo and behold, there were only two pieces when i opened my box. hmmm....

I don't know if it's the off-season, but I feel the service is not very good. The normal check-in time is 14:00, but I checked in early because of my flight. Although the hotel let us check in, they didn't tell us that there would be an extra charge until we checked out. They charged an extra 600 pesos. And the room was not cleaned every day.

We booked this hotel for 1 night stay in Legaspi City. Opun check in the receptionest ask for 300pesos as per hotel protocol I dont know for what but doesn't stated in the booking and we book two rooms so we paid 600 hundred pesos. The room for me is so clean the only problem is there is no lock on toilet, bidet is not working properly also the heater. But for someone looking for cheaper hotel this hotel is okay for only one night stay to relax overall is good for me.