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"Subject: Feedback on Staff Training and Late Check-out Protocol We are frequent Savoy guests. Our check-in was excellent (paid early check-in at 7:00 AM, room upgrade, and confirmed late check-out until 3:00 PM by Vanie). However, on the day of departure, we were repeatedly called at 12:00 PM and 2:00 PM by a different front desk officer, who disputed the confirmed 3:00 PM check-out time. This staff member demonstrated a severe lack of coordination, empathy, and professionalism, attempting to bargain and failing to honor a promise made by a colleague due to a system oversight. Recommendation: Staff require urgent refresher training on communication, coordination, and emotional intelligence. Minor Feedback: The lobby scent is still bothersome and does not mask the surrounding drainage odor. Please consider a clean, refreshing scent like peppermint or eucalyptus."

"The Hotel was placed a small distance from the Naia T3 airport. You can get there by using the Runway Manila bridge. A good 5 mins walk. Staff were very polite, helpful and all smiles. The gym was clean and equipments looked new. The pool was clean, and the drink was delish. Kudos to the bartender!"

"Location is perfect if you're have a flight is near airport plus they have a free ride to airport make sure to booked 2 days a head. Near to SM Moa and Ayala mall Okada. wifi is so strong no need to put a password automatically .Breakfast need to queue for 30 minutes. Room is clean pillow in bed is superb. Only downside the TV in the living room every 15 minutes goes to stand by mode remote control not working properly need to press in the main tv to work again. We end up watching in the bed room. I call for maintenance still annoying goes to stand by mode every 15 minutes."

"My overall experience at Grand Westside Hotel Manila was good — the property is modern, clean, and the staff were courteous throughout my stay. However, the room assigned to me was on a lower level, and every night I could hear loud music and event sounds. As I was staying for five days on a business trip, this constant noise interrupted my rest and made it difficult to recharge after long workdays. For short leisure stays, the lively atmosphere might be fine, but for business travelers seeking quiet and uninterrupted rest, I would recommend requesting a higher floor or a room away from the event areas"

"We stayed overnight in this hotel. The room was spacious and had a large smart television. It smells fresh, generally clean and well-lighted. The bed was comfortable but the pillows are too soft for my preference. The check in and check out process was seamless. The front desk staff were very friendly and efficient. The buffet breakfast had a fewer choices, and some of the drinks and food hadn’t been refilled and I had been made to wait for little under 30 minutes with some other guest because of limited seating capacity of the cafe and I think the hotel at that time was fully booked. We also had a problem with the air-conditioning as it wasn’t cooling well but it was address immediately by their maintenance staff."

"Rooms are standard quality, we liked the privacy despite being placed close to the buffet room. We actually enjoyed that we were assigned to the same floor as the buffet room so we can go there as early as it opens lol. This is our second time staying here and we really enjoyed the places around it. We needed to be near the SMX and it was below P100 for the grab fare. Plus, other restaurants were walking distance, like this mall with S&R in it, then to the other block we found an Orange Bucket restaurant with very good seafoods. Very nice experience!"

"My family and I had a truly memorable stay at The Manila Hotel from October 17–19, 2025. We stayed in a Club Room with access to the Executive Lounge, which also came with upgraded amenities that made our experience even more comfortable and special. Everything from check-in to check-out was exceptional. The staff’s warmth, professionalism, and sincere care stood out the most. Special thanks to Mr. Patrick, Ms. Roxette, Mr. Jared, Ms. Lycel, Ms. Hershey, Ms. Ann, and Ms. Chesca from the Executive Lounge for their attentiveness and gracious service. Their kindness added a lovely touch to our stay. The Housekeeping Team was also excellent, respectful, efficient, and very thorough. Every staff member we met embodied the genuine Filipino hospitality The Manila Hotel is known for. The experience was seamless, heartfelt, and truly world-class. Maraming salamat, The Manila Hotel! I look forward to returning soon."

"Staff: Wonderful hotel with professional staff. My booking was originally a king size bed but I requested a twin. They did everything to met my needs. After a long flight I wasn’t in my best mood and they did understand and deal with me with respect and understanding. Room: simply wonderful as usual.. this is my fourth or fifth stay and I’M will be always my home in Manila."

"First stay here. Arrived around 12pm and met by Kierk. Received a warm welcome. Fortunately room was ready for me. Check in was a breeze. When I got into my room, my first impression was WOWWWWW! Big room with a sofa bed. Nice carpeted room with a big comfy bed and pillows. A set of soft and firm pillows. Big working desk and complete drink amenities. The shower needed some trial and error though. But I finally manage to adjust the hot water (there’s a safety knob). Strong and warm. Will definitely stay here again."

"I booked this room for my friends and they were so happy with the room. The room was big ang the staff were very nice and accomodating. Probably my go-to Makati hotel moving forward."