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The pub part of the offer was outstanding, Magners on tap, real British pub atmosphere, best calamares I had in decades. Nice seats watching out on the bay. Could not be sny better in England. The rooms were rather soso, and I don’t mean the size or rudimentary furniture. There were small ants all over so I kept my suitcase closed. There was a loud fan in the room and a rattling a/c in the bathroom window. The shower fittings were adventurous and the water flow very low. And the rental requirements did not make me feel really welcome, read yourself to make your own opinion. I had a quick dip in the water in the morning and left a day early. In general, I would rather pay 10 bucks more and have a decent shower and a/c and no bugs in my room.

The pictures of their rooms are not the reality. Ask them to send updated room photos before booking. The room they put us in we refused to stay as it had moldy sealing, smelly cabinets, broken and smelly fridge, rusted and dusty fan, windowless room, and mosquitoes buzzing around. This is suppose to be their “deluxe” room. The front desk eventually agreed to put us in a different room which was an improvement. The staff unfortunately all seem rather depressed. No smiles, no welcoming greetings. The bar area at night is completely dead, no music, no atmosphere, and at 9pm everyone starts packing up, sweeping and cleaning which we took as a sign that we should leave.

On checking in for 3 days I paid for my room cash up front and was shown my room. A few hours later received a text to say the room I was given was more expensive and I could either pay the difference or leave. After an argument I opted to pay the diff. but despite all the credit card signs on the counter the receptionist could not accept my card as she did not know how to operate the machine. I could not connect to the internet and was told if I looked on my key tag the password was there. However they soon discovered they had put the wrong password on my key. That night I found the new bedside lamp did not work, nor could I open the safe which was locked. The website stated tea and coffee were provided in the room, there was none, it also mentioned a bed cover or duvet, yet my bed had a single thin sheet. the bar fridge had a list of drink prices taped to the door, but was empty. The glass window was smashed and the broken glass held together with sticky tape (Picture provided !) On leaving I was told I did not need to pay the difference on the room !!

My partner and I with our pet dog (shih tzu) tried to book a stay in this hotel as a walk-in guests. During that time it’s already past midnight, we already asked a couple of hotels around the area but unluckily most of them are fully booked or a hotel for quarantine only. We have no where to sleep, we’re both tired and out of gas during that time. Until we reached Subic Bay Peninsula, the concierge told us that they still have a slot for us but they don’t allow pet in thier hotel. We politely asked if she could ask her manager or anyone who’s in-charge for a consideration so that we could atleast just spend a night with our pet. She refused and with a heavy heart we left. It made us upset that she didn’t even made an extra effort to reach her superior just to ask for our request. We end up sleeping inside our car. I will not recommend this hotel to my family and friends because aside from their inconsiderate staff and most of all it’s not a pet friendy hotel. To the consierge lady who refused us, I hope you wont be in our same situation and please have some manners especially with your guest.

Once again without fail, MANGROVE impressed with their levels of service & quality of the establishment, staff , food & drinks. To date after traveling 15 years to the Philippines the Long Island Iced Tea is unbeatable. The restaurant staff seemed to remember my preferences at all times. At times the resort was packed but the staff managed a very large party very well. Lea at reception never fails to impress with her memory and she is always good at handling special request. A request for me to supply my own seafoods for the chef to cook was handled well & cooked as requested . check-in & check-out was seamless.

Location is good and budget friendly but other than that there is nothing nice about this hotel. No bottled water, no toiletries and no towels provided. We requested 2 towels and they provided us with a fee. Upon checkout they mentioned that there should be 4 towels, 2 that should have been in the room as complimentary and the 2 that we requested. Housekeeper confirmed he definitely placed 2 towels in the room but there weren't any. Towels looks like rags by the way. They let me go and didnt charge for the ”missing” rags aka towels but asked me to pay P100 for the supposedly additional towels. Which I later realised I shouldn't have paid since there should have been 2 complimentary towels in the first place which they missed to put in the room. The smell on the elevator is bad even in the room. Floor feels sticky and we saw a cockroach crawling around. Corridors are dark and some tiles were dislodged and uneven, we tripped a few times. Toilet bowl does not have a seat cover. Too bad I didn't take pictures. Better stay somewhere else. I should have read reviews from Tripadvisor and booked somewhere else. I relied on Agoda reviews which showed only the positive reviews hence ended up booking in this hotel.

The house is ok, but there are no windows, and the breakfast is more difficult. Dry rice with an egg and a fish or ham. There is a casino on the second floor. You can go inside when you are bored.