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This hotel is situated just 250 yards from the main square and there is a small supermarket just 50 yards away which was useful .We were upgraded to a suite of rooms ie a living room as well as a bedroom and a bathroom with a huge corner bath . Whilst the shower provided hot water , we could not get hot water from the basin taps . We found the mattresses on our beds too soft for us . The cleaning of our rooms was excellent and , included tidying up everything for us ...amazing ! Breakfast was good with a good variety of continental things to choose from and there was also sausages and scrambled eggs . Reception were always very helpful and friendly . The restaurant was open for lunch but not in the evenings and , there seemed to be no bar . 'Ibu' is a nearby bar however , between the hotel and the main square . The latter serves many craft ales plus the cocktail menu is great too , the latter being a fraction of the price compared to the UK. I would recommend this hotel for it's central location .

After becoming a regular visitor over the last 8 months, it is very clear that this is a hotel that deserves its reputation and standing because of a key reason - its staff. The real stars of this place are the restaurant team of Julia, Dasha and Ola who always give a warm welcome to all guests. Their attention to detail is amazing, being both totally professional and warm in equal measure. It is very rare to find waitresses who care so much about ensuring every customer leaves happy. They are totally committed to the reputation of their restaurant in a way you do not see elsewhere. Ola especially has gone to huge efforts to learn English which she now speaks perfectly. I just wish my efforts with Polish were as successful as hers! Katarzyna on reception is equally brilliant and is extremely efficient and professional, yet always brings humour and could bring a smile to anyone’s face entering the hotel. Pawel the night porter is also a huge asset to your company. Many times I have witnessed him helping guests with luggage and stepping in to help his colleagues. Please look after these people Qubus - they are a very special team. I travel extensively and have never found better.

The room requires repair and modernization: windows and locks in the entrance doors of the room and bathroom. Support b. nice and competent. Hotel location is ideal. The problem with remote parking and parking at the hotel to unload baggage.

Po przyjeździe do hotelu 18.3 czekałem z mamą 7 minut aż Pan na recepcji, który rozmawiał przez telefon, łaskawie dostrzeże nowych gości. Ten sam pan nie przekazał koledze, że prosiliśmy o dostarczeniie pakietu śniadaniowego do pokoju. Pieczywo w pakiecie śniadaniowym nie było pierwszej świeżości. W odróżnieniu do recepcji serwis w restauracji był na wysokim poziomie. W związku z nieprofesjonalną obsługą na recepcji oraz lichym śniadaniem oczekuję jakiejś formy zadośćuczynienia. Np.zwrotu kosztów śniadania lub zniżki na kolejny pobyt. Rafał

The bed was small and the sheets were outdated. The location is average. The hotel looks very old and the price is not cheap. Soundproofing is not good, simple is the best way to describe it. All in all a bad experience.

we visited tis hotel for the second year in a row. if in the first year we were just surprised by such a good service, this year we realized that this high standard of this place is their normality. I definitely recommend visiting and trying the Silesian menu and local drinks

This is a basic IBIS hotel, one would expected! However, conventionally located in the center of the city. Rooms are small but ok, bath very basic. My room was facing a gas station. Breakfast was good with sufficient choices, I liked the breads and the cakes! Coffee machine takes forever and one have to queue! Therefore, I found it rather surprising that the hotel staff get their coffee during the breakfast hours too and don’t care that this means even longer waiting time for the guests. We had there our lunch, typical Polish dishes once. The food was very yummy! One need to book the lunch in advance! My room was very dusty and bath dirty and floor covered in hair.! I mentioned this at the desk and got a very saucy response that “sometimes the hair do not stick to the mop” - that left me speechless! Another day,I asked a senior staff if my room could be vacuumed (I addressed her in English as most of the staff speaks English well, and my Polish is rather poor]. She snapped at me that I have to speak Polish with her! I got literally scolded for not speaking Polish! That person remained every hostile during my whole stay! I wasn’t even greeted! Absolutely unprofessional and unacceptable behavior! Many of the staff members are very friendly (e.g. the young man or the young lady at the desk) but many are super unfriendly and simple give a sh... whether the guests feel welcomed e.g. This is something for the management to look into.

Hotel Diament Zabrze - Gliwice offers a convenient location between two cities. The rooms are spotless, though compact. The staff is friendly and efficient. Modern facilities include a fitness center and restaurant. While not luxurious, it's a solid choice for business travelers. Free parking and Wi-Fi are appreciated perks. Overall, a comfortable stay for the price point.