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The hotel is literally across the street from the airport terminal next to the parking garage. Super nice hotel. The staff at reception were extremely professional, good English and helpful. Sort of odd layout in lobby but found the elevator easy enough. The room was easy to find and extremely clean. I do not think I ever was in a hotel room with such crisp sheet. The bed was perfect for me and I had a great nights sleep. The tv pilot was difficult to figure out and no instruction card. Bathroom was a tub with shower which was very modern. My only complaint is that there is no free coffe/tea in the lobby but next to reception in the corner is a little shop area with all sorts of item to buy. I even saw towels so not sure if you wanted an extra towel you would have to pay for it? My toothbrush was packed in my suitcase and I asked for a “ forgot my toothbrush” as most hotels have forgot item complementary but here was directed to the little store to buy one. I felt this was shabby for a Hilton. Otherwise my stay for a night between flights was excellent.

Best hotel mattress ever! Nice, pleasant hotel, well presented rooms and helpful staff. However I wanted to dedicate this feedback to our waitress, Agnieszka. She is a star! She is very customer oriented, polite, and must be an active listener as she remembered every detail. Moreover, she was so proactive and aware of the situation at the table. As I am after surgery she gave us space and time to eat the meal slowly without this uncomfortable constant checking of our table. She demonstrated emphaty by listening to my story and by caring. During our time at the restaurant she builded trust and clearly, she made us feel very welcome. She is a top star! ⭐️ Agnieszka, please, if you ever want to work in Customer Care in Malta, let me know. I will welcome you with open arms. Thank you for making our evening brighter!

After changing accommodations to this BW premier hotel from the BW Hotel Galacya we were assigned a decent room staying for 3 nights but sadly things went afoul with numerous issues. Unfortunately an upgrade was not possible and we understood the reason why as it was quite heavily booked. AC was not functioning, no fans available, no luggage rack for our suitcases, tap leaking along with a few other minor things. No other rooms were available we were told. Breakfast was good but we were rudely warned on day one by one of the hostesses that food was not to leave the restaurant given the fact that we grabbed one bun too many and did not want to throw it out or put it back into the basket for hygienic reasons. You should have seen the fruit and sandwiches taken by a few large groups....we seemed to have been singled out as we were not part of any group. On our third night, just our luck there was a wedding at the hotel and our room was directly above the outside smoking patio which was the gathering point for very happy but loud wedding patrons. Requested room change knowing that the party would go on into the morning hours and were bumped around to 2 other rooms before one was finally acceptable. By 10:30pm we finally settled into our changed room after unpacking and repacking numerous times. ( the party went until 5:00 am so e were told). Evening staff were understanding but it did affect our rating. Discussed issues with Management via email The next day and they gave us a bit of a discount with 15% off one night and free parking. Certainly a Premier hotel but as Diamond Select members we did not feel as if it was one, even though we use BW globally. Signed...a seasoned traveller.

Hotel lovely and clean, the rooms are basic but cleaned well every day, coffee and tea and bottled water in your room every day, our children stay in the room next door, i paid for a 3 bedroom but it only had a sofa bed in that was a bit small. Breakfast was lovely, lots to choose from. bar staff friendly and help full reception very helpful the hotel is about 3 miles from the main town and we got a taxi that was about £4.00 each way but more in busier times!

Choosed the hotel based on price and location. Modern rooms, clean, fantastic breakfast, professional staff. Not used to have constant humming from heating/ventilation system. Not enough parking space on the public parking place, however Hotel has own small parking. I will definitetly consider staying there during next trip.

Free parking, high quality breakfasts, very nice ladies at the reception and ladies cleaning the room.

Firstly this hotel is falsely advertising! There is a dirty empty swimming pool that hasn't been used since last year by the looks of it. There is no spa, it's all shut up and loads of spare chairs stored in the side of it. This is definitely not a 5* hotel, when asking about a taxi, we were given a card. No offer to call for us, the staff on thre front desk look miserable and mostly uninterested in all aspects of their work. The whole place is very clean but very dated. We had breakfast here every morning for a week. The same every morning was on offer, the cheese edges were hard where it had been sat, the breakfast cake hard and stale. Coffee from the machine was lovely! The first room we were given was fine but the air conditioning was running with water, they moved us to another room, the air conditioning was blowing hot air out, maybe they might have checked it before our move? So we moved to another room, which was fine, this was over a course of 2 days being here. My friend who paid a lot of money moved rooms twice too as her toilet didn't flush. We felt so awful for her as she paid for us all to go away and feels embarrassed that the hotel is not as advertised and after spending so much money too. However ... if you like to eat breakfast quietly, you will love it as just the 3 of us had the breakfast room to ourselves every day , apart from 2 days when there was another couple sat there. The dining room is empty. I think anyone looking to book this hotel should know that all the amenities listed are false and you are being done out of money. Oh and the luxury complimentary toiletries , consist of 2 sachets of shower gel, hope you have a tiny body! 2 shower caps and a cotton pad and cotton bud in a seperate box and 2 small soaps. We will never come back to this hotel!