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I would like to make it clear that the accommodations at this hostel were as expected, taking into account that currently it is basically what one is looking for, when it comes to stays for a short period of time. But I missed clearer and more accurate information in the booking confirmation email. Because when I arrived at the hotel door and pressed the doorbell dozens of times without getting an answer, it was very stressful! My phone is from Brazil and I hadn't bought a chip from Portugal. I had to seek help from third parties, unknown people, thank God I found someone who helped me, but even getting into our room was a long way! Something that should have been very simple became almost a nightmare. Therefore, I would like to suggest that when making a book with a client, make it clear in the email the step-by-step instructions on how to enter the hotel and also the room! Make it clear to the person that everything is done remotely and we never even know who we are talking to. Not everyone will get there with working internet on their cell phone, and making a phone call is out of the question due to the price it would cost, as it would be International! Just a suggestion, so it doesn't happen to other people. Regards

This is a terrible hotel if you are in Lisbon for business for three reasons (the generally rude staff aside). 1. There are no irons in the hotel, at all. Not in the room, not in an ironing room and they do not keep any for use in housekeeping or reception. When asked we were told 'welcome to capitalism you can pay to have your clothes ironed by an external service with 48 hour turn around'. For business people staying one night or even two this is ridiculous if you cannot even iron a shirt. 2. There is no coffee or tea or kettle in the rooms, and no coffee freely available in the foyer, so my 5 am meeting in my room was sans coffee - it may not bother people on holidays but this is pitching itself as a conference hotel with guests who would come from overseas so this is not acceptable. 3. There are no PowerPoints at the bedside tables (let alone USB connections), again very inconvenient when an alarm needs to be set if your phone is not fully charged after a long work day. (4. I said there was only 3 but the bed was uncomfortably hard and had some child's plastic lining on it under the sheet that was pretty amateur when proper mattress protectors are available)

The hotel itself is a palace, the environment is very good, but there is a distance from the city center, compared to the secluded. Relative to the environment, the room looks normal. The hotel waiter has a general service attitude and can experience it in the environment. But once again, the black waiter accidentally sent a bathrobe and took the opportunity to look at the guests, because the check in was already six o'clock in the evening, the room had a bathrobe. Everyone is careful. It is because of the five-star hotel that there are quite a few such situations. Together with the Chinese, these waiters pay more attention to the mobile phone conference.

The hotel is quite new, all the facilities are very new, the service attitude is very good, the room is not too small, the underground parking lot is large, it is more convenient to drive by yourself, but it is not so convenient to buy things around, fortunately, Lisbon is not big

a real treasure of a place.. beautiful setting and creatively decorated.. above all, always a warm welcome from the highly helpful staff who make it feel like a home coming! Thank you!..

Lovely hotel with extremely friendly, helpful staff and great rooms. It has a pleasant outdoor area for sunbathing and a small pool. The hotel is located out of the centre (which may not be ideal for everyone and is a long walk) but we knew this when we booked it. It is only approx 4 Euros for an Uber into the centre, or 2 Euros per person on the bus which run every 20 minutes (and the bus stop is very close to the hotel). The staff are all great and nothing is too much trouble. Breakfast is good with plenty of choice. You can ask for gluten fee bread and muffins each morning, if needed. The room was spacious, clean and exactly what we needed for our 4 day stay. Some reviews we saw complain that the hotel is on the flight path for the airport but we found no issue at all with this - no noise and no sleep disruption. We had major issues on our last day because our flight was cancelled due to ATC issues in the UK. We were effectively stranded and needed to organise extra accommodation, replacement flights, trains etc. Fernanda let us use the reception laptop and she helped us with printing and answering a lot of questions! She also arranged a room for the night in a 'sister' hotel in central Lisbon so that we had somewhere to stay because the Jardim da Lapa was full. She really helped to make a stressful situation less tense!

We stayed as a family for 4 nights and unfortunately the hotel didn’t live up to expectations for a couple of specific reasons. First of all, we should point out that the hotel is pleasant enough and is indeed set in beautiful grounds. The breakfast was also of good quality. Our issue was that we came away feeling that children were not really welcome at this hotel. On each of the days that we sat by the pool, we saw ours and other children being told off by the same staff time and time again for having the temerity of raising their voices slightly, or throwing a ball around in an empty pool. When asked why, the staff seemed to blame the adult guests for complaining! The other issue is location. The hotel is literally in the middle of nowhere - no bars, no restaurants, nothing to see, nothing to do. The centre is a decent distance away. Overall, we would recommend staying elsewhere if you have children under 16 - this is not a family hotel and doesn’t even pretend to be once you are there. In addition, if your intention is to actually see parts of central Lisbon it may be worth looking for something more central to ensure large parts of your holiday are not spent in the back of a taxi.