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The hotel staff are some of the nicest people we have dealt with. The rooms were very spacious clean and comfortable. The location was perfect for us ,the beach was about 100 metres away and was spotless. The sea was lovely and there were always lifeguards in attendance.

I had a fantastic stay! I love the long drive up to the hotel, it gives the place an essence of luxury. I had a very warm welcome too. The bed was incredibly comfortable with lovely soft linen. As many others have said the hotel and decor date back to the 1950s/1960s but don’t go thinking that everything is worn out… it’s not. All the lovely wood panelling is marvellous and maintained very well. The room was immaculately clean too. The only nitpicks I can find are very small. The food for the breakfast is mostly fine. However the sausages weren’t very nice and the hash browns could have been cooked a little longer. The beach bar also serves food but I didn’t try that. The other thing that bugged me quite a bit is there is no foot shower anywhere. So if you’re coming off the beach, you have to walk with your sand stained feet all the way until you get back to your room’s bathroom. So there isn’t that much to remedy but these little things if corrected would make the experience even better. Also take note, I was the youngest guest staying here and I’m in my 40s. Everyone else was minimum of 60+. It didn’t bug me, as I was after something low-key, but it might bug others.

First of all, in almost 20 years of traveling around the world we have NEVER eaten so well as in the ”suites” restaurant.. and even in Italy, it is difficult to find a restaurant where you can eat at this level! Hold onto this chef! (P.s.: we had a package that allowed us to ALWAYS eat there, I recommend you request it, the same package offers you free umbrella and sunbeds otherwise you have to pay). Then, 5-star ”suites” staff, and even more... ALL... reception, lounge, bar, ALL extraordinarily kind and available ”all-round” in satisfying any need! The beach is BEAUTIFUL, immense and beautiful! The island of Porto Santo is equally beautiful, in its own small way, I recommend you go around it, either by renting a car (you can rent it directly here), or by taxi (it costs a few €), there are really fantastic places where you can take beautiful photos ( landscape similar to the Canary Islands). As for the rooms... they are not really ”suites”.. some rooms do not have a bidet, the tubs have curtains, plugs without any support on which to place perhaps a phone to charge or something else (not even in the bathroom), dimensions ok for couples but not much for families (if you have 2 children I find it tough...), in short, for being a new building as they say, they could ”do” something more... The gym on the beach needs fixing... Very nice Thalasso therapy. In the ”central” building of Vila Baleira you have entertainment, 4 padel courts, and self-service restaurants (in the ”suites” you are served by waiters) Thanks to Pietro from ”futura” and ALL the staff! Special thanks to Mariana, lounge & bar, truly HIGH level!

Good Hotel with very friendly and welcoming Staff. They offered us a free room upgrade to a suite that it was much appreciated. The suite was super spacious, with 2 separate bedrooms and 2x balconies with amazing sea views. We highly recommend booking a suite type of room (main building). The food is good and varied. However, some of the food was not identified especially at the Dunas Restaurant so it was difficult to understand what was it and contained (might be a problem for people with allergies/intolerances). Note: Majority of the food is bland and it will be required salt to be added separately if you like flavoured food. The drinks were okay, not much selection of cocktails unless if you go AI Plus. However, I would suggest to be served in reusable plastic cups like other Hotels instead of paper cups that stay all “mushy” after a while (still helps the planet considering it’s reusable). The Hotel has direct access to the beach (which is beautiful!) and has a beach bar (but not included for AI customers, only AI Plus). Also has sun lounges and parasols but needs to be paid extra. The Hotel has plenty of activities during the day & nice shows at night. The Animation Team is amazing and we had always a good time with them! Without the Animation Team the Hotel would be just average. They are really the light of this Hotel! We would just kindly suggest that during the activities they ensure that there is always someone that speaks portuguese (a few times it was only spoken italian - nothing against the language, it is a beautiful language, but sometimes was hard to understand everything and follow the instructions, thus fully enjoy the activities). Apart of portuguese, I would also suggest to be spoken english considering it is the universal language and more people would understand and engage in the activities. Apart of that we highly praise the animation team and their activities throughout the day & night. The Spa was good however they only give 45min slots which was not sufficient to try everything at the water circuit (we suggest the time to be increased to 1h and/or reduce the number of people per slot). Note: You will need a swim cap, otherwise you will pay 4 euros for one. The Hotel surroundings are beautiful with well kept gardens. Overall: Nice Hotel that wins for its beachfront location, Staff and Animation Team!

the hotel is located remotely, but near the best beach on the island. The hotel is modern and eco, which is very important for me. A bottle of wine was waiting for me in the room. The bathroom had all the necessary supplies, including toothbrushes and toothpaste. the breakfast is varied: scrambled eggs, bacon, sausages, mushrooms, salad, different types of sausages and cheeses, yoghurts, cereals, fruits, lots of sweets, all kinds of jams! champagne, as always, in Pestana is a big plus. By the way, this is the only hotel in my life where they serve artichokes for breakfast!!! good coffee machine, the coffee is very tasty! The hotel offers scooters and cars for rent, you can arrange any excursion... a sauna and steam room are available for your use. The pool is not heated, but after the sauna it’s the best feeling! the rooms are cleaned every day. The staff is incredibly friendly and professional, they will help with any problem, even if it is not their responsibility. the place you want to return to!

The Hotel is very close to the beach, our room was very nice, with a balcony and everything. Everything appeared to be clean and tidy. We liked it very much, we recommend it and we will be back.