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We booked this hotel for one night as a treat for a bit of R&R after our city break in Porto. We arrived a little early, about 2.30 and the room wasn't ready yet. After checking in, we went for a little walk round the grounds and by the time we returned the room was ready. We had booked the private pool suite, as we were celebrating a birthday, and it did not disappoint! It is definitely one of the most luxurious, high tech rooms we have stayed in. Everything was spotlessly clean, the room was nice and spacious, it had all sorts of high end features(like ireless phone charging pads and a google speaker) and all the usual features were finished to a high standard. The terrace was lovely and although people could see us (depending on the angle) it still felt very private. The pool was lovely, it was quite warm (it was July) but still refreshing enough, especially when sitting in the shade. It was lovely to sit in the pool and take in the view of the beautiful trees. It was so still and peaceful, the only sound was the odd bird or the ringing of a nearby church bell. We went for dinner in the hotel restaurant. The service was great, the menu was a little limited but the food was tasty. I can't eat gluten and they had a good understanding of this. In the morning at breakfast there was gluten free bread, cake and biscuits. It would have been good if they were covered, to avoid cross contamination, as they were next to the normal toaster but it was still good to be catered for. After we checked out of our room we laid by the main pool. There are lots of loungers and it was nice to use the pool, sauna and hot tub. Also, we were able to shower and change in the spa which was handy. Overall a great stay and we would definitely return.

Environment: The surrounding environment is not bad, the overall feeling is good Hygiene: The sanitation of the hotel room is still possible Facilities: not very good, generally there should be some Service: Service is not bad

We stayed for two nights and we were really disappointed by the cleanliness and the hotel staff. I tried to reach out by email with the following points to the hotel directly as well as to the corporate office of Golden Tulip. But emails remained without answer. Therefore I post my experience here. Hotel staff is untrained, never greets and has pretty much no idea of hotel business, one guy was working in a t-shirt. The air condition was not working when we arrived (can happen). Two person of our group were trapped in an elevator. There was a fire alarm at around 10.30pm without any further information. The back of the bed and the bed frame were full of scraches, also in the restaurant (artificial leather wall). There were traces inside the toilet of the previous guests. The toilet brush was an absolut nightmare. Inside the kettle (I used for my baby) were little animals (silverfishes). Why would a 4star hotel use paper cups in in the bathroom and for the coffee in the rooms? The curtains had holes. All chairs and the sofa were full of stains. The shower head holder was broken. Breakfast buffet was just not on the level of a 4 star and presented without any care. I hope to inform other guets before the experience the same.

The hotel is very well located on a beautiful place. ...Well to know, smoking rooms (information given in the description rooms) are not in most hotels, we talk about rooms with balcony, which includes that you can smoke only on the balcony or terrace but the price is more Cost more than the base. This hotel is a good price-quality hotel, with the choice of comfort (store room), or for a very low price (small room with small window). Located in the city centre, you can find there: many coffees with terrace making very cheap snacks, pharmacy, clothes, shopping center, and very good prices. I was here to travel even further to the north to discover the hot natural sources in the mountains (and free: ”thermal bahos”, but the time (wind storm and rain) did not allow me to access it. Inês at the reception is very welcome and helpful, like the Brazilian lady responsible for the household at the 7th floor. Otherwise, generally, the managers have done their best to find me the room that is best for me. Very good stay, I would come back to spring if I could.

This is a good sized room, with room to work, comfortable accommodation, central, I use this if I'm working near by on the zona Industria, the shower powerful enough and very clean and bathroom area is very cleqn

We arrived on Saturday and were presented with a gorgeous typical local dinner . The “cabrito em forno de lenha” was out of this world !! … even some Portuguese Guests with whom we joined the table, commented that they never ate one so good . The next morning, after breakfast, the owners took us to a nearby waterfall called Cabreia, another absolute highlight of our unforgettable weekend . Maria Manuel & Luis, we will come back soon … FOR SURE !

All perfect, cleaning, facilities and, above all, the staff of the hotel, a 10 for them. For putting a but, the variety of buffet, could be wider. The bed was very comfortable and, the large and clean room. Thanks for everything.