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It is a nice looking design hotel and very well located for those visiting the ‘gravuras’ in Foz Coa, but it was considerably bellow my expectation for a 4 star rated hotel: - The reception staff is not very helpful or nice - every single request or question seems to be a nuisance. - It very much feels like the ‘eco-hotel’ label is actually an excuse to lower the standard - for example, providing only one bottle of water for 2 days and 3 people;, or not providing swimming pool towels is not acceptable at this level and, because people will then sit directly on the sun loungers, it’s quite unhygienic (I would be ok with having to pay a fee if we misplaced or damaged a towel). - The restaurant staff doesn’t seem to be trained. Some are very nice and helpful, but still they lack training. - The restaurant food is average. - Laundry prices are abnormally high. - We stayed in a bungalow in the back of the main building and were not impressed - the back entrance through the Termas building is a bit run down (a lot of wild grass growing everywhere), the wood in the bungalows was peeling off (they had someone trying to fix it) and the rooms have a lot of IKEA items (unimportant but still unimpressive…). - The pool water was soup hot - bacteria, algae and other organisms thrive under warm water conditions… not the best feeling… Hardly a 4 star hotel… apart from the price…