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The Hotel reached the expectations it had, as I already knew the development and maintain the quality of service and facilities. Regarding the price, the value presented by Trip was extremely competitive in relation to the other agencies for the same service conditions, and even in relation to the price that would be charged by the Hotel itself in a direct booking (which I cannot understand...). The breakfast provided was of excellent quality and quantity. The service was excellent, with all employees in service at the hotel in these 2 days of friendliness and efficiency far above average. However, I was a little disappointed that the Trip agency had not yet sent me an Invoice for the amount paid. The only certainty that I have that the payment was made, was given to me by the Hotel receptionist who told me that the rooms were paid for, but that he could not issue me an Invoice as the payment had been made to the Agency - which is natural !). In this situation, the lack of an Invoice was very unpleasant because I booked and paid for 3 rooms (for us and 2 other couples friends) and until now I don't have any proof of payment to ”do the math” with them.

The hotel is very good, very good, very good, very good, very good, very good, very good, very good, very good, very good, very good, very good, very

La peculiaridad que tiene Viseu es que te encuentras a una distancia razonable en todas direcciones de Guarda, Aveiro, Lamego y Coimbra. Un poquito más de una hora de Oporto y Vila Real; por lo que aparte de ser una ciudad preciosa es ideal para moverte en coche y visitar toda esta zona de Portugal. El hotel está muy cerca de la catedral y es una maravilla, de hecho tiene unos salones dignos de un hotel de cinco estrellas; sin embargo las habitaciones son funcionales, de un hotel de ciudad (con todo lo necesario). Muy limpio y cómodo. El primer día te puede ser difícil llegar a él, pero uno vez que te sabes el camino es fácil, tienen parking privado gratuito, pero es muy pequeño, no obstante de no poder dejarlo (que no suele ser el caso) es fácil por alrededor). Carece de piscina y el desayuno es bueno. La calidad precio también es buena y el personal muy amable, eso sí, muy tranquilo, no se sofocan; algo que tengo que decir que también viene bien, por lo estresados que vivimos.

The hotel is located in the heart of the city centre, in the heart of the city centre. The coffee is very bad, unforgiving in Portugal and in a establishment of this level.

I spent four nights here and it was very comfortable. The people on reception were very friendly and helpful. My room was enormous! There was a good sized, comfortable double bed, a desk with a stool, plenty of wardrobe space and also an enormous bathroom. It took me a while to work out the bathroom had a door, it was one of those that slides, but I was in the room on my own, so not really an issue. The breakfasts at the hotel were nice, with the normal sort of breakfast items you find on the continent, but no cold milk for English people to put in their tea, or on their cereal, which was a bit weird. There is no bar area for sitting in the evenings, but there was a sort of lounge on floor 2 with sofas, where we spent one evening, and brought our own drinks from the shop next door. It is within easy reach of the old town though this is up a hill from the hotel.

Hotel bem localizado a uns 15 minutos de caminhada leve a partir da rodoviária de Viseu. Lugar tranquilo, café da manhã bom, limpeza muito boa, cama boa, ar refrigerado, frigobar, TV a cabo com muitos canais, elevador. Meu quarto era de fundos no primeiro andar mas tinha varanda com mesa e cadeiras. Muito bom.

Accessible, with good views and good service. Excellent buffet breakfast, even considering pandemic restrictions. I was only sorry for not being able to use the jacuzzi/sauna, which were closed due to the pandemic.

I am very enthusiastic to give my praise to Hotel Durão, a team that has welcomed me and my family since my first contact. I would like to thank you for all the commitment and professionalism that you have shown, especially by the officials Carla Costa and D. Luísa, who are very friendly and very generous professionals, and who have made a special request for a birthday. The two officials made everything to make the surprise happen in the idealized parameters, and made everything they could to make the room available for the anniversary of the moment when they arrived at the hotel. I wish the hotel, especially the two officials mentioned, who are so well representing the hotel.