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Nice hotel in general for Madina the location is the most important in order to be close to haram I like the way of the staff; they are really polite and ready to help Breakfast is mostly Asian, is my option chef has to take extra care of bakery. Hotel needs renovation specifically the bathroom and the full furniture. One major obstacle the lighting system very complicated which no need in a hotel But for sure I’ll be back for location and helpful staff.

For those who want an excellent stay not far from Masjidil Haram but do not want to pay premium for hotels on clock tower, this hotel is one of the best option. The location is not that far, just behind a tunnels, but the best thing is there are 24 hours free shuttle bus that will pick you up at Kudai bus stop vice versa. From/ to Kudai bus stop is just 5 minutes walking distance to Masjid area. I stay here for 6 nights, and every time i come down. to go to Masjidil Haram, there always a bus waiting. No need to wait, they always there. The room is clean with sufficient amenities plus a microwave. Yes, they have microwave which is very convenience during our stay. The pantry area with a sink and water outlet also is a big plus for us. Overall, we have a very good stay here. The only thing that maybe needs to improve is an issue with room's key. During our stay, we need to reactivate our room's key everyday because it is deactivated after 12 p.m. But it's not a big problem for me because reception staff is helpful.

Easy and thankfully an early check-in, which gave us much needed time to go visit Haram and attend to prayers. I had a 2 bedroom overlooking the haram on one of the higher floors, and it was special. Rooms are generous in size, well appointed with amenities, and 2 baths, which is great when you have teenagers who also need their own space. The hotel was conveniently located to Gate 36 of the mosque (about 8 min walk from door to door) and better for men than women who had to walk a bit further to their entrance. Apparently, the hotel offers shuttle services as well, but we didn't need to utilize it. With government requirements and regulations opening the time we got there, it was getting busier and can only imagine how packed it would be at full swing. Lots of groups and tour buses can be rather overwhelming to get lifts/elevators at times. Plus, with so many nationalities and languages, it was a real treat to try and communicate, so always be patient and have an open mind. Easy to order Uber services or taxi from front of hotel. Starbucks for coffee lovers are also available at lobby. Food/breakfast service was fresh and varied, and we never had issues with the service or the quality. Only issue came into play when I was overcharged at checkin for the room and although I caught it a few hours later and brought it to receptions attention, it took an agonzing number of follow ups and empty promises before it was rectified at checkout. Even then, it was like pulling teeth and nearly made us late for our departure. Although the hotel team tried to be helpful, just bear in mind that the concept of speed and efficiency is not the same as in NAmerica. Overall, I would still recommend this hotel, even as an AllAccor member. I personally wasn't offered any additional benefits which in the grand scheme would not really have made a difference given that we were visiting one of the best places on earth!

excellent service. Well placed to enter the Prophet's Mosque in 5 minutes by foot. Hammad at the restaurant and Noor in the concierge service, two excellent people, very helpful and cooperative, will come back Inshallah, go ahead, I recommend 100%

Very nice hotel, modern and clean, great staff, comfortable and spacious room. Small downsides: problems with hot water in the shower and the distance from Masjid Ennabawi due to work in the city but the hotel provides a shuttle before and after each prayer

Good, clean and spacious suites with very well mannered staff. They have a cafeteria in the lobby where breakfast is served, not in the form of buffet but one can order a breakfast dish, with a drink and water (one for each). 5-10 minutes drive to Masjid-e-Nabawi by taxi, cost totally upto your negotiation skills. Al Rashed Mega Mall is just across the road but the road is so busy, please don’t even think of crossing it straight on foot. Either take a taxi (sounds weird) or walk down the lane till a crossing and then come back all the way up. During my stay of 3 nights, I couldn’t go there even once. On the lane behind, 10 mins walk away, you will be able to find all restaurants like tazaj, dominos, mcdonalds etc. Overall, a pleasant stay, 20-30 mins from Airport and Harmain Train Station.

Very good place with nice location

Near the airport, the hotel is new and the breakfast is good. Highly recommended.

The environment is very good, just outside the square

Location of hotel was within walking distance to Nabawi, about 15 minutes. Staff at the hotel were friendly and helpful while the room itself was well maintained. Only issue was the door to our room was quite hard to close and had to be slammed.