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When I entered the reservation accommodation, there was no cleaning and lack of bedding. Thank you for upgrading the room by problem. But when I checked out, I had to pay 14 euros for the city tax presented on the reservation voucher, not 10 euros. I'm angry.

This was our first sea side vacation in Slovenia. The hotel is part of Life Class Hotels network which includes several more expensive and several less expensive hotels. Guests of all of them share the SPA facilities. I rated this hotel stay as “Very Good” mainly for its value for money. Otherwise, it is average. Hotel: this is a 4 star hotel and, apart from the food, old towels and having to pay for old bath robes, it is probably the 4 star hotel. The room is spacious and comfortable, very clean, large balcony with a table and chairs. The hotel and surroundings are quiet, even though it is kind of in the middle of a resort town. Mattresses are on a softer side and pillows are not that comfortable but all in all ok. TV has several programs in English including CNN, BBC, National Geographic, cartoons etc. Towels and bath robes are very old and really need to be replaced at this stage. Plus you have to pay for bath robes (!) euro 6 per one bath robe. It’s handy to have one because you can go to the SPA dressed in it. SPA: is very good. There are several swimming pools, one of them is with thermal mineral water which we liked. Another one is with sea water and has one part outside. The pools are clean and pleasant. Can get very busy when the weather is not great but it was manageable. There are plenty of massage and other SPA options. I didn’t use any but they looked very nice and not too expensive. Kids club: there is one on the prémisses. It is run on the Medusa beach in good weather or inside of the Apollo hotel in not so good weather. Animators seemed nice but not too engaged. Also, they never asked for my room number or my phone number so I didn’t feel comfortable leaving the kids there without me being nearby for longer than 10 min. When the kids club is run on the beach, the beach is right next to the road. So it really is not an option to be used for child care and going off to the SPA. Kids enjoyed playing there though so I do recommend it. Beach: the hotel guests can use Medusa beach which is opposite the hotel (you need to cross the road to get there). Hotel guests pay Euro 18 for two loungers and one umbrella. It is expensive if you do this every day. The beach is nice and clean but it is rather busy and not that big. Sun loungers are on the grass, there is no sand there. You need to use the metal step ladder to get into water. There are small stones on the bottom in the water so worth getting beach / water shoes (Euro 15 in shops nearby). Otherwise, can be unpleasant, especially for kids. The water is probably around 1 meter deep when you get in so young kids won’t be able yo puddle in. Water seems clean but there are lots of boats nearby so you can see a bit of diesel in the water. There are showers on the beach and a nice cafe for lunch and drinks. Food: breakfast is limited but ok. The young lady Sara who is making omelettes is very nice and welcoming. Scrambled eggs however are really bad as if they were made

As a summary: rather spend more money and take the Kempinski next door. This „Lifeclass“ hotel is faded glory. The provided pics for „Standard double room with sea view“ are not realistic. I paid more than USD 330 for an old, worn-out hotel room! The sea view was a view on an old pool deck... The parking situation is as already described. The reception‘s quote: „we have a hotel parking, to find a free space, good luck“. Positive: Terme looks nice and renovated from outside and the breakfast was good.

Nice big room with comfy bed and pillows. Big bathroom as well. They could change the towells every day, which they don't. Warm hanger for towells is very small so we couldn't dry them from one day to another. They also don't provide you with extra towells for pools/saunas. Food in general is well prepared and tasty. I missed a bit more of diversity but most of the things I tried were good. Breakfast was pretty much standard selfservice. Per request they also provided gluten-free bread. Location is a few minutes walk up the hill from the beach, but since you can use other Lifeclass hotels which are all connected via hallways and elevators you can simply use that instead of walking up the hill. Pools are all with warm sea water. Surface/tiles by the pool were often very wet and slippery, so be careful about that. I tried to go the sauna but it was closed, without any signs or anything. Girls in the animation team were excellent. Kids really enjoy it there and they make them feel welcome. They are chatty and very friendly. We loved it. Biggest downside was PARKING, which is the only reason I gave Neptun 4 stars. They offer no free parking, eventhough they do have parking space across the road for hotel guests where ramp opens with a coded armband. They charge you 5€/day. This was a huge letdown, considering its a 4star hotel. On top of everything, the parking space was fully packed the first day so I was driving around the Portoroz and couldn't find any free parking space. Then I went back to reception desk and complained. Then they let me into the private parkng lot which is reserved for management board. Still they charged me 5€.

Hotel 5 stars , located on the seafront. Accommodation by the reception and the cars (garage at the custodian cover) of the first order. Very comfortable and excellent clean room, large bathroom with clean handcuffs and towels ( daily change ) Restaurant, first breakfast and buffet dinner with a wide choice between cold and hot cooked food at the moment. The hotel has a very large seawater swimming pool, many sleep on board pool for relaxation. Really satisfied with everything.

The best hotel ever!! New and Glamorous ! Excellent staff. Large clean rooms. Amazing breakfast & dinner buffets with waterfront views. Has several bar areas with amazing views. Will definitely return.