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The location of the Marble Hotel in Afyonkarahisar is excellent and close to various attractions and shops. The staff is friendly and helpful and breakfast was good with a variety of food which is always replenished. The breakfast terrace have a lovely view over the city. It is a pity that the hotel is rather neglected and needs renovation to get the rooms and bathrooms up to standard. The worst part is the lights in the rooms . There is no bedside lamps which makes it difficult to read and the rest of the lights are extremly dim and makes it hard to function with comfort. The shower also has no place to put your soap and sjampoo and you need to put it on the floor. This hotel really needs urgent renovations.

I satyed at DoubleTree Afyonkarahisar for 1 night, it has been the worst hotel experience that i have ever had! our rooms was 708 & 710 on 13/7/2022 conformation no is 3266790803. from the begening the hotel was cuting cost starting from the lights in the lobby was off all the time ! then when checked in the rooms was so hot like sauna room! the AC was off and they told me it will get cooler, after 1 hour nothing have change, they send a techniction and he said directly under the AC it is cool! i talked with the receiption he told me it was from the sun ( but it was cloudy day! ) and it was at high floor which i didn’t ask for! after 3 hours the room is the same, when I talked the night shift manager he told me wait 1 hour more! it is already 7 pm !! when I told him I want a refund and I will go out to anothrr respected hotel he changed the room to upgraded one and he act like he is doing a favour to me with unstaisfied face!! at night on 11 pm I ordered a dinner from the room service for me and my kids, untill 12:30 am nothing there, when I called to ask about food they told me my order was on hold because they don’t know my room no !! they can monitor the room temprature from the system but they can’t know that! I belive that they did it on purpase! my kids went bed that’s night without having food! and don’t let me start with the breakfast buffet! it was a shsme!! there was 1 technician guy ( I spoted him from his uniform ) he came from inside the kitchen and giving orders to kitchen employee! and there was another technician guy who was flirting with the resturant receptionist while we entering!! my stay was a nightmare!

A nice hotel, take a break and move on.

Güler yüzlü yardım sever, çalışkan personelleriyle muhteşem bir ekib👏🏽👏🏽👏🏽, 3gün kaldık bir kez bile otel kuralcılığı yapmadılar,yok şu yasak bu yasak diye gözleri misafirlerin üzerinden ayırmayan çalışanları yok👍🏼 Restaurant:Yemekler ⭐️⭐️⭐️⭐️⭐️ Oda temizliği: ⭐️⭐️⭐️⭐️⭐️ Havuzlar&spa:⭐️⭐️⭐️⭐️⭐️ Haricen 24saat çay/kahve bedeva Gece acıktığınızda çok uygun fiyata lezzetli burger ve tost siparişi var⭐️⭐️⭐️⭐️⭐️ Konaklama ücreti çok uygun hatta diğer otellere gitmiş biri olarak şunu kesin diyebilirimki inanın ⭐️⭐️⭐️⭐️⭐️ 5yıldız hizmeti veren otellerden hiç bir farkı yok. Tebrik eder Otel arayanlar hem ekonomik hemde hizmeti yüksek olsun diyenler için şiddetle GARDEN KALE THERMAL HOTEL &SPA yı mutlaka iletişim kurmalarını ziyaret etmelerini tavsiye ederim. Teşekkürler Garden Kale.

Family trip with two 1- and 6-year-olds Even in midwinter, the indoor hot water pool temperature was 27 degrees (slide pool), 32 degrees, and jacuzzi, so I had fun playing in the water. The temperature was not very cold for a 1-year-old baby, and the outdoor pool was a little too much for a baby, but the water was enough for children to play even in winter. I chose a half board, but if you are not Turkish for afternoon tea, breakfast and dinner, there is not much to eat. However, it is located right in the outlet mall, so if you walk right out, there are restaurants, so I don't think you will add meals next time you stay. The kids club is very big and clean because it is not carpet. It is good for young children to play. There are playgrounds everywhere, so children can play well. The bathtub in the bathroom is a bit narrow. Overall satisfied and good for traveling in winter.

Güzel temiz ve nezih bir yer tam aile yeri yemekler çok lezzetli ve çestitli otelin mimarisi süper personeller ilgili havuzların derecesi Çok iyi ve klor oranı çok iyi odalar temiz ve ***et düzenli gelmeyi düşünenlere kesinlikle tavsiye ederim animasyon ekibine ayrıca teşekkür etmek isterim ilgi ve alakaları için .

We arrived as the school holiday was ending hence almost 400 people left a day after our arrival. Dinner after arrival was very good with massive amount of choice and good quality. We were impressed. All that positive view demolished starring from next morning. RESTAURANT: Breakfast choice was reduced but that want the problem. Looking at the cheese plates their colour was off. Cucumbers and tomatoes also had the same issue. When I asked the staff they said they prepared the plates previous night. It looked they were left without cover and possibly outside of the fridge. I have asked them to remove the plates as health and safety risk which they didn’t. You could see staff and managers talking in groups and staring at me which was very unprofessional. There were a lot of staff but not enough attention to customers. Empties were piling on tables but staff was only collecting them if they are called. Manager in charge of the dinner was just walking around and instructing staff to use less tissues etc. He wasn’t welcoming or talking to the customers. Only customer he chose to speak and pay special attention was a lady on a holiday with her elderly mum. This was very strange to observe. ROOM CLEANING: If we talk about the room cleaning there was not sufficient of it. Cleaning lady was getting into the room holding one cloth and was out in less than 5 mins. No hoovering, no cleaning of toilets, not wiping bathroom floors. The drains in the bathroom were smelling disgusting. We had to ask her to put bleach in the drains to get rid of the smell which took 2 days for her to do. You could see whatever you dropped on the floor staying there all during our stay. THERMAL POOLS: temperature and cleanliness of the pools were not great. I have been to other thermal hotels where the water temperature was adequate for expectations. But in this one hot pool was not hit enough to get the goodness we were after. There were 2 cool pools suppose to be at 28C which the staff admitted they were not. Staff told us they have told the management but nothing was being done. They advised us that we should talk to the management. Which we did but nothing has changed. My overall impression is that the management is not professional and not thinking about customer satisfaction. Although the hotel is currently very new looking as it is refurbished, I would think it will be smelly and old very soon with the cleaning regime in place. I would not choose to go there again as there are better hotels in the vicinity which I have been before where it was much better service for the same price