Search Best Hotels in Kalemler Mahallesi

I can call myself a regular customer of the place, and I am far from being capricious but this time I have very mixed feelings. It’s a long story, and it must be read and taken into consideration by the hotel management and the owners of the business! Here I only assess the service. My husband and I stayed here in 2020 and 2021 during the tough years of the pandemic, last year together with our 19-year-old daughter and my elderly parents. All the five of us loved the place so much that we made a decision to book it again this year. However, it was fully booked till 26, October. Our vacation started on 16, October and we stayed at another hotel of the same chain (Hane Smart) and moved here on 26, October because we desperately wanted to stay here. It was a mistake, though. When we arrived we found out that the Hane Family was overbooked and they could not provide us with 2 rooms (we booked a family and a standard) and offered all of us to stay in a family suite for 2 nights. 5 adults, 1 bathroom… We did not mind it though we were not pleased that much. The receptionist (Nuriyam) apologised for the inconvenience and offered an a la carte restaurant reservation, a free safe box (it’s a paid service here) and free cocktails each of us (imported alcohol cocktails cost 5 € per one). When we decided to have our cocktails in the lobby bar they told us to go to the pool bar with our cocktail vouchers. It was 11:30 am. A man at the bar refused to serve us for a reason he tried to explain in… German. I work in a hotel myself and I should point out that the international language of hospitality is still English, even in Turkey, isn’t it? Even if you mainly work with German tourists, you have to speak elementary English! And your non-German tourists are not supposed to speak German! We left our parents and daughter at the pool and went to the reception to clarify the situation. The same receptionist called the pool bar and told us to get back and get the cocktails. We went there again, and again the same man at the bar refused to serve us. We insisted, he answered something in a foreign language which was a mix of some words with a few English words among which I could only get ‘eat’ and the gesture of eating. It was also obvious he couldn’t make cocktails or didn’t want to do it. What he meant was still unclear to me. I was looking at him in great surprise and he pointed at his temple with his index finger near which in most European countries is considered to be an indication ‘you are stupid’ A hotel employee showing a guest that he or she is stupid with a gesture!!! Very rude and highly unprofessional!!! I was shocked! We went to the reception AGAIN. This time the receptionist called the restaurant manager and went with us. It turned out that the man at the bar is.. just a waiter who poured beer and Sprite while the real bartender was having his lunch. He simply could NOT explain it in English, because his English is so poor that he even cannot say ‘barte

Great hotel 👍 Of course there are some shortcomings, but these are minor things for me. I don’t know who had bad Wi-Fi there, but it worked perfectly for me in every corner, all three weeks of my stay at the hotel. Also great on the beach. And even a hundred meters from the hotel. There was no smell. The room was excellent, no neighbors disturbed us. Silence. The side is not sunny, towards the road. A large loggia seems to be fenced off from neighboring balconies. The mini bar was replenished daily. Water can be taken at any hotel and beach bar, or at a restaurant. Food, drinks and alcohol until 6 am. Safe is free. Everything is very clean: in the room, on the beach, by the pool, in the restaurant, in common areas. The beach is incomparable, the sea is clean, warm, without slabs or pebbles, only sand. Snack bar on the beach. They also bake güzleme there. The beach is nearby, a 10-minute walk along a flat sidewalk, or a shuttle that runs more often than scheduled, from early morning until evening. The pool is great too. The bar is half submerged in the pool, very convenient. The food is top notch. Very varied. Themed dinners. Various snacks. Thanks to the chef🙌🙌🙌🙏, I personally controlled all processes not only in the main restaurant, but also in the beach bar. I often prepared certain dishes in the hall, mesmerizing with my skill. The freshest pastries. Meat and fish were grilled right before our eyes. Rolls and salads too. And yes, almost all vacationers are Germans. The staff speaks and understands German, English is much worse. I would definitely return to this hotel!

Disappointing stay at this resort. I and my family recently suffered a lot. They literally cheated us by giving us corner room and the room wasn’t the same as we booked. It was totally a different room. We requested them couple of times. They ignored our request and were banging all the time by saying their rooms are fully booked. Thanks to trip.com who were there for us all the time. Trip.com went beyond their noms to help us out.

When we arrived it looked as beautiful as the photos. When we got to the check In desk we was told that only 2 out of 4 of our rooms was available and the other two would be ready the next day, as they had overbooked! My daughter & her partner had to share a family room with her brothers who are also in their 20s. We was then told there was a late night buffet for guests who arrive late in the night, when we had walked down to the restaurant & we had found it was left over hot food that’s was now cold from dinner service which had not been covered and had flies buzzing around them. We had to leave the hotel to Find a restaurant so we could eat. Throughout our first full day we found that this hotel is not Intrested in English families and refuse to help with even the slightest request, I had asked if we could join two dinner tables together so my family would be together and was refused, seconds later a German family had asked for the same thing and the waiters in the restaurant done it for them instantly, we was all given paper place mats on our tables but the German and Russian families tables were Always fully dressed with everything waiting for them. As far a food it’s manageable but ends up being the same food throughout the whole week, we all preferred the 12:00 snack bar as the food was a lot better than the restaurant itself. If you would like a sun bed by the pool I would strongly advice you to be out of your rooms with your towels at 06:00am as your unable to get them if you leave it until later in the day even though we are all told we cannot reserve sun beds until 08:00am this applies for the private beach also. If your looking for cocktails your best to go out of the hotel as my family throughout the whole week had watched bartenders pour our half of the spirit bottles and top them back off with tap water, my son had pointed this out and told the barman he would like a fresh bottle opened as he didn’t want to drink the water from the taps, the barman then became extremely rude and refused to serve him, when this was brought up to the hotel manager who was normally quite polite and helpful he very rudely and abruptly shushed my son and waved him away. We then had noticed Germans and Russians who had asked for an alcoholic drink was being served from different alcohol bottles that were hidden out of sight from the bar. I wouldn’t recommend this hotel to anybody and I certainly wouldn’t be returning.

This hotels is massive with at least three separate buildings and apartment buildings too. Food was ok for dinner, snack bats were good. The general repair of the hotel was low: chipping paint in lobby, bubbled up wood on reception, broken trim in room, etc. The big plus was the quiet pool for those who do not want screaming kids and loud music. Not a fan of outside of the hotels, no restaurants or cafes to speak of, just shopping, which I understand: what’s the point when everything is all inclusive. All in all a nice stay, premium alcohol was available and midnight to 3AM food.

We are here first time restaurant service good food is delicious big hotel and you can spend good time here. Animation team is great entertainment program is so nice you have so many things to do in daily program and evening programs are also super and thanks a lot to BATUHAN :)

I don't know where the delighted reviews of this hotel come from. We got room 602. The windows go to the bar and to 23.30 scream music, after people sit and talk all the voice. On the other hand, the busy road and when the music is silent, the noise of transport is heard. So the silence is not worth waiting. The pipework is old, the shower cabin is streaming and the floor is water. Bear in mind if you are more than 50 sizes, you just don't fit in the shower. Food is demolished, juice is divorced. One plus sea. To the beach really close, walking a few minutes, if you go lazy, go golf cara until 18. Surely you don't want to go back to this hotel.