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Ctrip booked two double-bed rooms, ready to check in at the front desk, and only one double bed was answered. The Ctrip customer service was always busy. Later, a customer service called me to talk to the hotel front desk and gave them to the hotel. After a confirmation code inside, the hotel found another section of the department, or a double bed. The customer service phone changed the hotel front desk to a large bed. The front desk refused, said it could not be changed, and finally had to wait for Ctrip to negotiate, about an hour before and after. Finally, I went to the hotel on-duty manager to explain the situation before I was able to check in. I got my room card at 8:50 pm and 10:00 pm. After a long day of fatigue, it was a bit ugly to encounter this. The location is relatively close and the price is relatively cheap. After all, Hilton is a big name, but this type of hotel has to charge and expensive for breakfast. I still think that holiday inn and crown plaza are better and cost-effective.

Second time-even better! We chose this hotel again because of its proximity to the Metro and Old Town. It was a win-win on both accounts. We loved walking around the area and eating locally plus we loved having easy access to DC for the museums etc. Our room was spacious and comfortable with a large desk for the bit of work we needed to do. The Wi-Fi was free but I had trouble with it using AT&T but my partner has Verizon and had no issues. I did love the digital key on the app. It didn’t work a couple of times as my Wi-Fi was iffy at times in and near the room. We went to the diner next door for more reasonable breakfast prices.

I am glad I didn’t pay full price ($350/night) for this. Great location and everything looks nice from the outside and the lobby. The room is decent from the looks but once you stay in there, you will realized nothing is working properly. The AC/Heater was not working, the control for the AC/Heater doesn’t work so the AC was blasting cold air all night on NYE!!! So we were both freezing and it was 2am! The TV only have 5 channels and 2 are the same as the other 2, so in reality only 3 channels. The TV quality is also very outdated. Feel like we were watching TV from the 80s/90s when it was the actual 2024 NYE concerts. And on the 5th channel, it is just showing how DirectTV subscription is expired, like what? The Wifi in the room is not free unless you are a Bonvoy member. There was less than a quarter roll of toilet paper on the Tp dispenser and they also didn’t provide a second roll. The body wash pump was empty and the shampoo ran out. The bottom side of the toilet seat looks very filthy as if they haven’t clean that part of the toilet seat in a while. The floor of the bathroom was also very dirty. We usually check if we can ask for a late check-out the night before, but we called the front desk with no answers. When they finally answered, they said we have to call back at 7am to let us know. Ehh Hello? The whole point of getting a late check out is so we can sleep in? So I had to set an alarm to call back at 7am to get a 1pm check out. It was a bit annoying. This was a big disappointment for me because this was supposed to be a nice hotel from Marriott as the Autograph Collection. Especially for $350 a night in the middle of Old Town Alexandria, I had expected better quality. Not to mention the chaos during check-in. Seems like there were only 4 workers there for HUNDReDs of customer. People were angry about being stuck in the parking garage and no one can help them and they gave a lady a room that currently already have someone checked-in. Apparently the lady opened the door when the guy was showering in the room. What a chaos!

DO NOT STAY AT THIS HOTEL. It is not safe. My mother, my sister, and I went to Alexandria to visit my husband who is active duty. My mother (93) and sister (71) stayed at the Holiday Inn Carlyle, 2460 Eisenhower Ave, Alexandria, VA 22314 from 5/5/22-5/7/22. On Saturday evening, 5/7/22 at approximately 9pm, there was a tall African American man in their room when they entered. He was walking toward them and my sister asked him who he was and how did he get into their room. His response was that he thought this was his friend’s room and showed them that his key card worked and said he would go to the front desk to get this straightened out. Nothing was stolen from mother and sister but my sister said he had clothes draped over his arm with price tags hanging. They were understandably shaken up. They could have been killed. They went to the front desk and they had someone walk them back to their room to tell them how to use the deadbolt. This way no one could enter their room once they were inside, he said. Apparently, an engineer was to come to their room also to look at the key lock but he never showed up. It was too late to move hotels by the time this was all done and they were okay staying the night. The next morning, we moved them to another hotel. I called back Monday morning and talked to the General Manager who had no idea that this happened on Saturday. He called the police and said his staff did not follow protocol. They should have called the police on Saturday evening. Hmmm makes you wonder if the staff was in on this and the man had a master key perhaps or the front desk employees were making keys to the rooms that they had guests staying in for him. It was clear that he stole from other rooms by the clothes with tags over his arm. The GM was kind (at first) and comped the room for the 3 nights and gave us bonus IHG reward points as we are a member. I could care less about the points. What I’m concerned about is 2 months later (7/22), the police said that the hotel has not provided any video footage. I have called the hotel several times and talked to the GM and was told not to call them anymore and to talk to the police. I did call them back again as nothing was getting resolved and talked to the assistant GM and he told me in an email “the hotel management is working with the local City of Alexandria Police Department and will be sending the footage requested by officer XXXX, once obtained from security camera technician. Any additional updates or information will come from City of Alexandria Police Department.” I talked with the police last week (6/27/22) and the hotel has not provided the video footage yet. I have called the GM back several times since and got his voicemail. I have tried for 2 months to get some resolution so the only thing I can do now is to make all of you aware of this situation and DO NOT STAY HERE FOR YOUR OWN SAFETY. Besides, the hotel is run down and the comforters had stains on them. Just terrible all the w

My husband and I celebrated our anniversary weekend at the Lorien Hotel and Spa. Our decision to stay there was in part due to the customer service before we even booked the room. The stellar service continued when we arrived. Ashley took really great care of us during our stay to help me our anniversary even more special. We booked a terrace suite which looked just like it did in the photos- beautiful! Plus, it was very clean. The hotel location is on the quieter side of King Street, which is lined with amazing food and shopping along the walk towards the river. We are already working on plans to return to Alexandria again soon. The Lorien will be our hotel location from now on. Kim and Marcus

We stayed 3 nights whilst attending a wedding celebration in Alexandria. The hotel provided an excellent base for exploring the area, with the location a good compromise between the old town and the metro link. Check-in was fast and efficient, with Pam providing a warm welcome and allowing entry to the rooms 3 hours before check-in. The three suites in our group were very well appointed, clean and the AC worked well. We really appreciated the complimentary breakfast offering and the on-site shop for basics. We would definitely return.

The Morrison House Old Town Alexandria is a boutique hotel in a prime location. I have always wanted to visit and stay in this hotel, but after booking it in advance, unfortunately, I did not get a chance to enjoy it as much as I wanted to. My flight was canceled, rescheduled, and diverted to another destination. Still, in the end, my spouse could enjoy it for one night, and I could make it to retrieve my travel documents before heading to another destination outside of the country. Despite the unforeseen circumstances, the front desk team at The Morrison House Old Town Alexandria was a beacon of assistance. They ensured that my spouse's departure to DCA was smooth and timely, even in the early hours of the morning. Their friendliness and willingness to help as I left the hotel left a lasting impression. The level of service is top-notch, and I would want to return to this hotel to enjoy it with less stress and disconnect for the weekend. Thank you to the front desk team for their understanding and help when needed.