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My stay was amazing loved it and I would recommend this to anyone

My husband and I had a good night of rest. The beds are comfortable, and the room is clean. The staff at front desk when checking in are very nice and very helpful. Those 2 made are stay great. Thank you both for a nice stay.

When we first tried to check in there was a problem with the system as several of my credit cards didn't work even though they were all good. This was for a deposit. The woman who checked us in was very nice. One card finally worked. The room was very clean and the bed was extremely comfortable. The next morning and every morning the breakfast was very good. We were staying here to go to Daytona International Speedway two days in a row. I found that although it is the Orlando area it is still cheaper than staying closer to Daytona. It is only an hour drive to Daytona from there. The first night we returned to the hotel about 3:30AM and found that our room door was not closed all the way and therefore unlocked. I called the desk right away to report it. Luckily nothing was missing. The next day we went back to the track (Saturday). Upon returning that night just before midnight we found our key cards didn't work. We went around to the front door. The inside door was locked, I couldn't see anyone at the desk and there was no sign directing you to the intercom on wall which I didn't notice. I tapped on door. My wife noticed the intercom after that. The woman at the desk spoke to us through it. I told her our key cards were not working. She asked if we were staying there after that. I said yes. She let us in and blamed us for the card problem because my wife put her phone on the desk saying we put the cards by our phones. I pointed out that my card was in my wallet and no where near my phone. She gave us new cards. She was very rude in my opinion. When we got to our room it was not made up with no towels replaced. We checked out the next morning.

This Hampton Inn in Apopka is Independently owned and operated, and I will share – Buyer Beware! I travel a lot for work, and I’m loyal to the Hilton brands. We have an upcoming meeting near this hotel, and I picked this location for out of area employees to book. Our meeting starts March 6th, and one employee in Atlanta accidentally selected Feb 6th, the day he was making the reservation, as his arrival date but realized his mistake within 2 hours of making the reservation. Within 2 hours of booking, he called the hotel directly, explained his mistake, and asked if they would help move his reservation to the correct date of March 6th. They said they would cancel it, but would also charge him the $157. Cancellation fee and he could make another reservation for March 6th. There were no Managers there, so he called the next day and explained the mix-up to the Manager, Kamal. Kamal said he needed to charge that penalty since “they were not able to use that room”. He asked Kamal if they had been fully booked and Kamal confirmed that they were not fully booked, so it is still not clear what impact this two-hour reservation had on their business? We escalated through Hilton Corporate, but because this property is independently owned and operated, they sent the escalation back to that location, which wound up again with Kamal. He was still not professional and still not helpful. Now I’m in the middle of figuring out a new hotel option for the nine of us that have booked so far and will then have to have each of them cancel this hotel and rebook at a new one. I just don’t understand how Kamal gaining that $157. penalty for an innocent mistake and providing a terrible customer experience makes a sound business decision for his company? Especially since he was made aware they will now be losing nine other confirmed reservations for March 6th as a result. I will remain loyal to Hilton as I have never had an experience like this at any of their other properties, they typically excel in customer service. This location is the exception.