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Stayed at this Hilton Garden Inn for three nights recently...highly recommend this hotel to anyone in need of lodging in this area. The hotel's lobby area is very attractive, and welcoming. Check-in was a breeze, as well as our check-out. The restaurant in the lobby is fantastic. We had breakfast there all three mornings of our stay, and enjoyed dinner there for two nights, as well. A huge ”shout-out” to Diane in the morning, and Gretchen in the evening, our servers in the restaurant. Both are fantastic at their jobs, and are assets to the Hilton organization. If I ever am in the Phoenix area again, I will definitely return to this beautifully run hotel... Date of stay: March 2024

Great stay Margaret showed excellent service the hotel was nice and fresh. Breakfast could have stayed open a little longer and maybe bacon or sausage would have been nice. The other staff was also very professional. The cleaning staff made sure the restroom was clean

This hotel is located walking distance to entertainment, food options and other shopping. Easy access layout to elevators without need to go through front main entrance. Comfortable beds. Good breakfast , only thing : not easy to access. Eggs, bacon and potatoes are in a cabinet like glass display and was not easy to hold lid open and reach in with serving tongs or spoon, arthritic hand made it impossible to access. The oatmeal and toppings was great!

I’ve been a diamond member since 2010. That should tell enough to establish the facts for you to understand my review, but just in case, here it goes: I have stayed in more than 150+ Hilton Hotels in the US and internationally. I have never experienced a glitch in the system as it happened here—also, a fact: it was Taylor Swift's opening concert weekend in Arizona. No rooms were available in the next 18 miles radius. We arrived late at night from a very long trip and not sleeping the day before. The lady at the front desk I assumed it was new because she panicked when my reservation disappeared after I had check-in and started calling me at 12:30 am and then at 1:00 am waking me up both times. As you can expect, I was baffled and couldn’t believe they were waking me up for something that could be solved in the morning. After all, I am a diamond member they have all my profile, credit card, etc. as you can imagine, I was livid and ready to leave a very harsh review. Here it comes meeting Antoinette Love. And let me say this: it shows her 37 years of experience. In the hectic and craziness of this weekend, she showed her experiences but, more than that, her humanity and kindness. She made all of this alright; she even went beyond and helped us when we got stranded after the concert and brought us back to the hotel. I hope Hilton knows how good they have it and give her anything she asks. She is worth every penny. The hotel is a typical Homewood Suites with everything you expect from it. The only thing above the minimum standards was breakfast: fresh food, good variety, hot and cold were all good. For the rest, the expected standard: clean room, okay bed, full kitchen with accessories, etc.

we had a good time

Almost a year later we returned for another business trip in the area. Rooms weren't as nice or clean as before and certainly didn't get greeted with an ”appreciation” gift like last time! Bed linens were a bit tattered and bed was not as comfy either. Breakfast was the same disappointment as before - 'continental' which meant coffee/juice, dry cereal, muffin, bagel and bananas. The coffee cups have shrunk considerably!

Jess, who made our reservation was an absolute breath of fresh air! Calm, communicative, exceptionally helpful, similarly when we checked in. An excellent member to have receiving your guests. Vanessa, in the breakfast room, was similarly exceptionally friendly, welcoming and helpful; she communicated most sympathetically that there was no fresh milk. Her focus was to be a great host and she succeeded royally. Thank you Jess and Vanessa, you initiated a most positive and welcoming stay. Ps. The room was excellent.