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I have been here for an unfortunately extended stay, but the staff here has made that unfortunately long stay very homey and relaxing. To those who complain about bugs riding on their luggage as they come into the hotel, please remember that you are in fact on planet earth, and there are more bugs in one state than people in the world lol The crew always keeps things tidy, the breakfast options are inclusive, and I've not had one bad experience during my entire stay. (8+ months FYI) Quadruple A Plus Plus!!!

Overall, a good experience. Nice room, quiet, helpful staff. We chose this hotel since the Hampton Inn (our usual choice) was too expensive. Complimentary coffee in the lobby available only during the morning vs. all day like some other hotels. No complimentary fresh fruit available. Very high prices for snacks and drinks sold in the lobby. The female staff member behind the check-in desk on the evening shift did not smile once during our three night stay. She was civil and business-like but never smiled with us or anyone else that we saw. She would often set out the ”Away from the desk helping others” sign but she was just in the back room. The day shift people were smiling and friendly as was the woman running the bar.

We were comfortably ensconced in our room, ready to head out to a Frederick Keys game, when my son noticed the lack of a shower curtain in the bathroom. I told the front desk person. Instead of scoffing at me, she walked upstairs, confirmed the lack of a curtain, and immediately moved us to a new room. Kudos for the great customer service. The four stars aren't for that. It's for two other items. First, it isn't hard to program flatscreen TVs to see the right channels on the program guide. Beats playing a guessing game through 60 channels. Second, they should consider bumping up their breakfast selections. The hotel is off a busy road with direct access to I-70. People want to fuel up before a big drive.

When I checked in, there was a mix up about my room type. But the very friendly and helpful front desk staff quickly handled and corrected the mix up. The staff is very friendly! There was no housekeeping service because of labor issues. But they were quick to provide us with additional towels and take away our trash. They have complimentary coffee and hot water all day! There are snacks, beverages, and liquor that can be purchased in the lobby. One complaint is that the bathroom wasn’t as clean as I would like. The crevices in the shower and corners of the bathroom were disgusting. There was a long hair that did not belong to me or my husband in the shower, stuck to the shower gel. We had a suite and the bathroom was not near the bedroom, which is where the closet and dresser was. This made getting dressed complicated since I had to walk back and forth to get to my clothes and toiletries. Additionally, after using the bathroom, you have to touch the doorknob to get out of the bathroom-before you can wash your hands. So, be sure to sanitize that doorknob! It was nice to be able to open the window for fresh air. However, there was green mold growing in the window. The location is close to shopping and restaurants. Overall, the accommodations were reasonable for the price.

The hotel is nice. I practically live in hotels, especially Marriotts. So, I have my fair share of ups and downs. Some of the downs were, there was no soap. I had to go down to the front desk to ask for soap, and i stayed for an entire week straight and they only serviced the room once during the stay. I know some properties nowadays clean or service once every other day now, but once in an entire week is a bit much. Now, you’re getting to the point of needing to ask to replace toilet paper and tissue paper. Not to mention the stockpile of recycling and garbage. Pre-COVID, there was a program that was optional, to have your room serviced once every 3 days or five and you’d get bonus points as the guest. Now, the option is taken away with the hotels saving a great deal of money on not servicing as often, but now you are sacrificing the quality of the institution of the property itself. It’s a Courtyard. However, I recently returned from several weeks in Central America. It was amazing. They’d make animals out of towels, clean the room daily, everything was pristine, breakfast was included and was as great as some breakfasts I’ve had at JW Marriott properties. But Courtyards in the U.S. don’t have breakfast included, not even for Titanium or Ambassador Elite members. So, not all of the same name brand are created equal. I’ve stayed at several Courtyards in California that stand out from the rest. So, it depends. The suite was great. There’s no gym at the moment, it’s under construction. Plenty of parking and tons of things nearby. I’d stay again. But, hopefully they’d address servicing the room more than once a week.