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4.7/5
Outstanding
Can't say enough about this excellent hotel. The bed and pillows were the most comfortable I've ever slept in. Front desk was very helpful. Breakfast was good. Will definitely stay here, if we have to stop in Pocatello. The only downside was putting a refundable $20 hold on our credit card for incidentals. Not the only hotel to do this now, but why - they already have the credit card info.
GGuest UserThe staff was extremely helpful, going out of their way to assist in making the reservation. On arrival, we were greeted warmly. The lobby and breakfast area were clean and had a fresh smell. Our standard room exceeded expectations. It was clean and large enough to have a sitting area. There was a balcony with a view overlooking the entire Pocatello area.
We’ll definitely stay here on our next trip to Pocatello. Very happy travelers!
尹尹The hotel has reached the consistent quality of the Hampton Inn, exquisite, modern and in place. It is one of the most cost-effective chains in the United States. There was a small episode in the check-in. Ctrip's picture and room description did not match the actual situation. The room was a lot smaller. There was no space for our two 28-inch boxes to unfold. Communicate with customer service, quickly acknowledged the mistake and provided 160 cash as compensation. Overall, Ctrip's fast and efficient satisfaction. I hope that in the future, like Booking, I will carefully check the pictures and descriptions, and I will be on the upper floor.
Had mixed feelings about this hotel. It's an old building that has been updated over the years and it has an interesting history. The room and bathroom were clean and the bed was comfortable. However, we were on a road trip and had several items of luggage and there was no room for them. We were continually stepping over our cases. There was also limited hot water and no hairdryer which I ( wrongly) assumed was an essential item in every hotel. We didn't have an evening meal at the hotel restaurant but breakfast was included in our room rate. This was cooked to order and was nice enough but it took so long! After we had placed our order we waited 15 minutes to be told that one of the items was not available. When I looked at other reviews I noticed that this item seems to be continually out of stock. Overall I think the hotel is probably suited to travellers who want to spend a relaxing weekend in Lava Hot Springs and who don't have much luggage!
李李The hotel usually has breakfast, the variety is not too much, it is enough to eat. The beds in the hotel are generally large, and the twin rooms can accommodate 3 or 4 people. There is a small pool on the first floor, which children like. Parking is free and parking is convenient. It is especially recommended that a restaurant diagonally opposite the hotel, the big potato with the burdock and the Idaho potato town is a must!
GGuest UserMy wife and I came to town for a concert, traveling with our service animals. This hotel was perfect they have great amenities and very nice rooms. The biggest plus for use was the pet friendlyness of all the staff they are awesome. They put on a great breakfast as well. In fact the friendlyness of the staff and nice rooms and all the amenities, we ended up staying longer just to enjoy our trip and get some relaxation. Place is in a great location as well everything you could need either within walking distance or a very short drive.
We will definitely stay here again if in the area. If fact if you are traveling through or just in the area for something and need a place to stay, this is the place. You should most certainly stay at the Best Western Pocatello inn.
Thomas went out of his way to accommodate us. He made sure the housekeepers took good care of us and breakfast was hot and plentiful. Coffee was always fresh. Everyone made us a comfortable stay. We were here over a week. We were treated like family. Rooms were comfortable and we were able to control the temperature well. We were greeted warmly in our comings and goings.
GGuest UserThis place is a mixed bag. It was great because I have a service dog, and they have laminate floors in the room. BUT, those floors are super cold, and the hallways are cold too. The property is really big, and their courtyard area is very pretty. They were supposed to have breakfast, but were doing remodeling, so only had coffee, and it was marginal, to be kind. The ice machine in the east hall never did work. Had to go to the west side of property for ice. Also a small coffee maker in the room would be a nice touch. Most places at this price are doing that now. They need to step up their game to compete with the other hotels directly in the area that have better amenities. Not sure if a return visit here would happen unless improvements are made.
GGuest UserSafe peaceful stay for my son and I close and convenient stores and restaurants and the hotel also has a very good restaurant inside my son really enjoyed the arcade style games they have in lobby staff was all so welcoming and friendly