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"Staff was helpful and kind as I traveled to visit my grandmother in the hospital. Even let me check in early since I had my dog with me and couldn’t take him to the hospital. "

"I booked a room before hurricane Ian because hotel is away from storm surge area and my condo is in zone b. Unfortunately, I only got to use your amenities briefly before a power outage took away electricity for most room lights and hall lights, tv, a/c, elevator, coffee maker, refrigerator, microwave, internet, etc. Not a single outlet to charge phones. The staff managed breakfast since they had power in one room and one tv was on in the lobby. Your manager said it was FPL fault. Before that, only one elevator was working. A staff person said one had been out at least 4 months. This seems like neglect. When Ian was nearing, the wind popped a window and the latch would not hold. Maintenance problem? At least there was quick response and a staff person drilled hole to put in hardware to fasten it closed. All power went out on Wednesday ~ 2, due to the storm for sure this time. Thursday am the staff put together a reasonable cold breakfast in mostly darkness. I was surprised that the hotel did not have more than a few battery lights for lobby and breakfast area. This is Florida, even smaller storms often cause outages and the need for lightning is something that should be anticipated. About $50 to $100 worth of little led battery lanterns would have helped a lot. The stairwells were so dark and unsafe also. I think this is also neglect."

"Very nice stay,check in and out though a machine,it’s easy and smooth. Need to put $100 deposit but after a staff check up it will refund to you. Breakfast is okay."

"It was very good experience no problems from the staff overall I would have to say is very good experience with the room in the pool and the restless oh yeah I think we worked out with Sagan"

"The hotel is good. The staff is very friendly. Everything is very clean. Breakfast is good. Room service is poor. Don’t clean your room every day. We was 2 days there and I call because we need change the towels. They explained to me that I had to take the used ones to the front desk I did it. But there were four of us and they only gave us two towels. We were there two days ago. So they gave me two pool towels.that's unacceptable. The jacuzzi water it’s just warm. Cuban people was there listening music inaceptable for us because we had kids"

"Gutes Hotel waren beide am Wochenende da relativ voll und laut unter der Woche sehr ruhig Frühstück einfach freundliche Atmosphäre beim Frühstück in der Küche keine herdplatte"