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We were in Brentwood for a family event so a number of us stayed at this hotel. I am an honors member of Hilton and have stayed at Hampton Inns in the past. Until this nightmare, I have always been satisfied. I was ashamed that I recommended this hotel to the rest of my family. This particular hotel should be condemned and the owners should be severely penalized and never be allowed to run another hotel. For what it cost, and prepaid at that, I thought it was at least a fairly good hotel. What an utter nightmare!! If you stay there after reading this, you are staying there at your own risk and deserve the crap you are likely to get. Filthy - stayed for a week and requested a change of sheets once - this did not happen. They remade the bed with the same dirty linens. Requested that the room be cleaned - this did not happen- stains on the carpets and dust everywhere. We returned in the evening to a filthy bathroom, literally an uncleaned tub and sink. I wish I had taken photos. Disgusting!! The coffee pot seemed as if it wasn't cleaned in months, we couldn't use it; there was leftover food in the fridge from previous guests. It was clear that the cleaning staff was incompetent and unsupervised. At one point, there were very few options for breakfast and the person in charge responded to our complaints by saying that she informed management that the deliveries were not made and there was nothing else she could do. One couple in our party had to change their room three times. Customer service was pitiful - making a huge fuss because we asked for bottled water at the desk and making excuses in response to complaints. Can you imagine them washing the entrance area of the hotel at the busy time when guests were getting breakfast and had to walk through this area? Yep! The floors were wet and slippery - dangerous and an accident waiting to happen. We had prepaid, and, as seniors, didn't have the means to change hotels. The very sad part of this horrendous saga was that when I complained to Hilton, as a member of Hilton Honors, I got no satisfaction whatsoever!!

Stayed with my 2 dogs. The pet friendly room was spacious and incredibly clean. I love that their pet friendly rooms don’t have carpet, they have hard wood instead, so I’m sure that helps keeping them absolutely spotless. I’ve been to plenty of hotels that just make their pet rooms the old/dirty/run down rooms, and I really appreciate that this hotel doesn’t do that. I was in town to visit family, and our stay was perfect.

The environment is very good, the room is very clean, mainly the bed is comfortable to sleep!

This hotel was the worst hotel i have ever stayed at. the lobby gives a false sense of cleanliness and professionalism. Not a single photo on their site looks anything like the room we were given. The entire third floor smelled of cigarettes and ****. The room had burn marks throughout on the floors, walls, sheets, toilet seat, counter tops, knightstands and shutters. Shutters broken and stuck open. No curtains. All sheetrock mounting points in bathroom have been torn out and installed right next to damaged holes in walls. Mirror in bathroom broken. bed had trash in gap between head of mattress and wall. Stains in sheets and fabric chair in room Employees cleaning rooms had children with them. children that could be doing children type things and exploring your belongings. when i went outside to look up at my floor, I could see the rooms across the hall from me had windows wide open and were being smoked out of. Third story windows at a hotel with no permanent safety lock or working smoke detectors.. Fantastic. The peep hole in our door was punched out and we were left with a gaping hold in the door.

We needed to stay overnight in Antioch to be ready for a medical procedure the next day. Comfort Inn met our needs for a comfortable place to stay, close-ish to the Kaiser medical center, and with breakfast included. Here’s what we liked. Contemporary-styled room with a comfortable bed, blankets, and pillows. Very good blackout shades on the window. Easy-to-use door keycard, and adequate locks on the door. Flat-screen TV. Chaise lounger in the room. Refrigerator and coffeemaker provided. Full-length mirror in the bathroom, in addition to the well-lit vanity mirror. Ceiling fan in the bathroom (a must). Toiletries are provided. Very good breakfast with a variety of choices including waffles, mini-cheese omelets, sausage, breads and pastries, cold cereals, instant oatmeal, yogurt, fresh fruit (apples, oranges, bananas), coffee, and juices. The friendly front-desk staff graciously gave us later checkout when we requested. Some quirky things that weren’t a problem, but were just odd: Artwork (SF city-scapes and coastal scenes) were hung comically high on the walls. Shower door looked like it once had a barn-door-style slider section (hardware was there) but there was no slider door. Half of the glass shower wall was open to the rest of the bathroom. Bad caulking job made the upscale-style shower look cheap. Refrigerator and coffeemaker were inside the bathroom—I’ve never seen that before. Some misses that we didn’t like: The floor was not clean. It was sticky like a movie theater, and we found hairs here and there. This was so odd, since the rest of the room was so very clean! The bathroom was missing some of the baseboard. There were only 3 tissues in the box provided. The toilet was loose, not secured well to the floor. We booked this hotel thinking it would be a bit nicer than its nearby competitors. If we return, however, we will likely try one of them instead, just for comparison. It’s too bad—a little maintenance and clean floor would have made this hotel our go-to when in the area.