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This is a hotel to avoid. There are numerous maintenance and management issues with this property. It started with the elevator to our room, which probably needs to have a NY State inspection. The hydraulic system causes shuddering going up and down, which seems like a hydraulic valve issue—scary. Then try and find room 212. One sign says rooms 210 to 219 go left. The other sign says 208 - 201 go right? Designed by math majors? The room we found was not completely clean, and though there is a kitchenette, there are no useful appliances like a coffee maker or any cups, plates, etc. You have to request these items. You also have to request a change of towels or room services unless you wait 7 days. There may be a charge if you need something sooner. The finish in the tub shower is peeling off, and everything in the room exudes a shabby feel.. the property needs some TLC. They advertise on Booking that breakfast is included, but what they have is crappy lukewarm coffee, a plastic wrapped muffin, and very skimpy nature valley granola bits—like mini bars. They have oatmeal packets but there is only hot water and sugar to add, and no bowl to mix it in, and no salt if you don’t want sweet oatmeal.. This was a complete rip-off at over $300 a night. I would NEVER EVER stay here again and advise all to look elsewhere. Terrible.

good customer service Helpful staff, room was small, hey but you get what you paid for no complaints front desk person polite and nice room was cleaned every day i stayed will definitely recommend friends and family Room was clean. TV worked with list of channels available on handy printout. Ironing board and iron available. hot water for tea (BIG PLUS!) and some breakfast items available .Bed was comfortable We were able to park close to our room.

The only ”complaint” I would even say I had was that the elevator was broken, however that can happen at any hotel. Ms. Jackie at the front desk was so sweet and worked with me so well when I went to rebook because of the snow storm and I had no way of getting back out to my house since we are in a state of emergency. Only other issue i had, which isn't the biggest deal, was the fridge kind of sounded like someone was knocking at the door but that could have been due to there not being that much in there.

The environment is very good, the young lady at the front desk is very enthusiastic, I asked for a microwave oven, and I brought it to me very refreshingly! It's really good, like it! Will come next time

I stayed at the Hilton for two nights first. The overall environment is newer than the Sheraton next door, and the price is a little cheaper than the Sheraton. The most important thing is to refund the deposit immediately when you check out. Compared to the Sheraton Hotel, I didn't get my deposit back even after I left for two days. You need to follow up later. Sheraton's deposit amount is more than 100, which is higher than Hilton's. Next time I will choose the Hilton Hotel on Long Island.

Third time I've stayed at this hotel for work in the area and am pleased to report that I had another outstanding stay! Great location for getting to where I needed to be. From check-in to check-out, the staff was very engaging and attentive. A big shout out to the breakfast staff who busted their butts to keep the area clean and the hot foods filled. Room was in great shape as it had been remodeled and freshly painted. Kitchenette was almost as big as the one at home. Kitchenette came with all the necessary cookware and utensils to cook for four people if needed. Full size refrigerator was a bonus as well so I could shop at the Wal-Mart in the shopping center next door. Living/ common area was large enough to spread out work papers if needed in an organized manner. Bed was comfortable with more than enough pillows and blankets. Slept well both weeks I was there except the first weekend when the couple in the next room had to continually confess in loud voices their affection for each other. The highlight of my room was the recently renovated bathroom and the shower that NEVER changed pressure mid shower and didn't run out of hot water. The hotel also shares a shuttle with the Courtyard across the parking lot that will take guests anywhere they need to go within five miles of the hotel.

The hotel environment is very quiet, breakfast is healthy, there will be a social light meal from 5:30 to 7:30 in the afternoon from Monday to Thursday. The room is spacious and the kitchenette can be used for simple meals, which is generally suitable for family vacation.

I can't express enough how wonderful the team at Four Points were for us. Nicole (Director of Sales) was our point person for booking rooms for over 30 people and her communication and professionalism made the process seamless. Alexis & Jada at the front desk were also quick to respond to any questions/concerns we had.

Very nice job on the renovation since we’ve been here last. Clean & Comfortable rooms with updates throughout. Staff is friendly and great location what more could you ask for. We plan on staying here again !