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"When we arrived we proceeded to stand in line behind the ONLY other person in the check in line and that was also standing behind the lady checking in, in front of the ONLY person sitting at the check in desk. After a few minutes another man walked up behind us. The lady in front of us was called to the desk and then another lady walked up into the entrance on the other side of us. I was next but instead of calling me up she asked if I was VIP. I wasn't so she told me that I was in the VIP line and had to wait until the lady that had JUST walked up was finished before she could take me..... WAIT - WHAT??? There were NO SIGNS stating this line is for the people who are more important, the guy behind us even asked where was the sign stating that this was a VIP line. We asked for a manager, but she also dismissed the situation and said that she knows that the lines are not marked (so somehow we are supposed to know) and she was SORRY that it was a mix up. All of a sudden it was important that there be more than 1 person sitting at the desk. Neither of the two photos say VIP."

"This hotel exceeded our expectations with its pristine cleanliness and calm ambiance. The peaceful environment and attentive service made our stay exceptionally pleasant."

"Somewhat disappointed. We understood that the check in time was at 4pm. However , upon arrival, our room was not ready and we had to wait over an hour for our room. There were a lot of us waiting. Somehow they did not have enough housekeeping staff to clean the rooms that were obviously vacated at 11am as I understood, that was the check out time. As we finally got our room at the 5th floor, we came upon multiple available rooms that were available that needed cleaning. We presumed they needed cleaning because the doors were left open. We actually took a peek inside. I should say, I should give them credit. They gave us free dinner or breakfast. We really were not able to take advantage of the dinner offer since after checking into our room, we rushed to gamble at Beau Rivage. Our breakfast actually came with our booking."

"Service was fine. Thought we booked a room at a ****** instead we got a family hotel. Looking for a romantic holiday instead I got kids running up and down the hall, loud music being played outside, and generally a lot of noise. We got a handicap room though we’re not handicapped. The bed was uncomfortable and no blanket on the bed. The a/c blew in our faces all night and both of us woke up with sniffles. We used no part of the facilities. We went next door to ****** and went to dinner at an outside restaurant. Left early the next morning and ate breakfast elsewhere. Overall a very bad experience!"

"Perfect spot! Across the street from Beau Rivage and the room was fantastic! Very clean and the most comfortable bed!"

"It was our first time at The Golden Nugget. We were disappointed in the signage directions—we had to search on our own for the hotel check-in counter. Even though it was evening there were no staff on the floor to help and only one security guard was noted. We were celebrating our anniversary and were especially looking forward to the buffet meal only to find out it had been closed for sometime—even though it is advertised on your website. Another let-down was no slot machines available. Our hotel room was nice but overall the trip was disappointing!"

"Ok hotel, a little pricey, good area around lots of restaurants, had a mouse problem, called the front desk, the attendant did offer a full refund but we declined because it was a Holliday weekend and all hotels were booked but he did give us some money off. Key card stopped working when we got out of the pool so we had to up front to get our cards rekeyed."

"It was really a nice room.. Hate we couldn't stay for a extra day"

"If you're seeing a show, this is the best choice for an overnight or weekend stay! There's so many food choices. The pool area is so nice. Really enjoyed my stay and the concert!!"