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We chose this hotel over a different less expensive hotel down the street because of the highly reviewed restaurant and the beautiful interior photos on the website. We paid around $400 for this room. When we arrived, we discovered that the hotel was hosting a Classic Cars event. All of the parking spaces at the front entrance and along the sides were taken up by Classic Cars and parade tents filled with partying people. There was a very loud band blocking the hotel entrance as well, and it was raining. This all might have been fun if we were Classic Car enthusiasts, but we are not. We're just regular family people and we were there for a baptism at the church down the road. The hotel bar and restaurant were completely filled with event guests. We discovered we had been booked into an Accessible room, meaning that it was outfitted for wheelchairs, but we are young(ish) and not disabled. Other than that, the room was pretty......until we opened the curtains and were staring at what must have been the entire HVAC system for the hotel. Possibly worst of all, there was a piped-in scent throughout the hotel - even in our room - that reminded me of cheap 1980's men's musk cologne. It was awful. It permeated our clothes, and my hair. All night, cars were revving their engines. However, the front desk staff was very nice. What we experienced was definitely not what was advertised by this hotel.

As a titanium elite member I have stayed at every type of Marriott property in the United States. This was my best experience of any of them. Thanks to the Marriott team of Randy, Tim, Ocher, Deseri, James, Darius, Ebony and several others that I have encountered. Even the GM took time to stop over and talk even though there were two weddings and another event in the hotel. Smiles Abound Here! This cohesive team's only wish is for you to enjoy your stay to the maximum. Thank you to all and I look forward to returning soon

Our family stayed at Residence Inn Pontiac for 13 days in May 2022 while our daughter was attending the Euro-Therapies clinic across the street. This was our fourth stay at the hotel and it was terrific. The staff is, without exception, extremely kind and helpful. The customer service is impeccable. Sondra was especially instrumental in making our stay so fantastic. The facilities are clean and the rooms are very comfortable. The kids had a fantastic time. I cannot thank the staff enough for how our family was treated. I would recommend this hotel to anyone.

First night of a two night stay. I approached a member of the room service staff, only to be informed that cleaning would only occur upon instruction from the front desk. After relaying my request to the front desk, I received assurances that it would be taken care of. However, upon our return that night, our room remained untouched. Frustrated, I sought an explanation from the front desk, only to be directed to either inform the receptionist or the room supervisor if I want my room cleaned next time. Second night of two. While my son and I were engrossed in the NCAA Men's Basketball Tournament, an unexpected power outage plunged us into darkness. Despite our hopes, the TV remained dormant until the following day, and to our discomfort, the heat failed to return as well. Seeking some form of compensation for the inconvenience, I inquired about a discount, only to be met with a dismissive response citing that the circumstances were not there fault. During check, I was once again reminded that the situation wasn't their responsibility. To compound matters, the culinary experience was further marred by undercooked eggs on both days of our stay. I took the time to complete their survey, hopeful that my concerns would finally reach corporate ears. Yet, once again, my pleas seemed to go unnoticed and unanswered.

Great hotel

On tuesday night (July 9) at midnight I entered the Holiday Inn (after having ”succesfully checked in at 8 pm) only to find my key did not work. When I went downstairs to talk to the clerk, he was immediatly very defiant. Adam, the staff person, stated that it ”obviously” did not work because my credit card did not have suficent funds. For the record, I have a corporate credit card that has a very hefty credit line. I explained that I had checked in succesfully earlier that night, but he was not having it. He would not accept the same credit card, or even try to make it work, and said I needed another card or he could not help me. This is at midnight, so I obviously had very little alternate options of asking a colleague or another hotel for assistance. Adam was so rude, that after a back and forth of a few minutes, I left dumbfounded- to the streets to find a solution. Again, at midnight, in Detroit. I walked to The Townsend where I was helped even though they were sold out (see my review). Now- this was a last minute reservation, and I was willing to give Holiday Inn another chance, because I had had two previous bad experiences at a Holiday Inn this year. The first being at Pomona, California, where I went on a business trip and had no wifi for the 3 days I was there. No aplogies, no explanation. Just ”find a starbucks with wifi” as a solution. The second experience was near Gainseville wher I stayed 3 days and my bathroom was out of service for the 3 days. The 3 days they promised to fix it, yet they did not. Did not offer me an alternate room, they only offered me extra points on my loyalty card. This was obviously the last straw. I have shared this experience with my colleagues and we have all pledged to never stay at a Holiday Inn. I work for a multinational compnay. We have about four offices with approximately 200 employees who travel consistently to the Birmingham office for business. Holiday Inn can now thank Adam for losing that business with his disregard for guest services. As a final note, my assistant called my credit card company, and Adam the following morning. She confirmed with Adam that it was a mistake on his part, and he realized that a few minutes later, yet he never bothered to call me on my cell to have me come back. He just wrote it off as a ”miscommunication” amongst his staff. Thanks for nothing.

The Daxton is a great hotel it’s pretty consistent every time I stay. I rate cleanliness a 3 because my experience has been hit and miss. The first and second time I stayed the cleanliness was on point. The third time I stayed they put me in a room that just wasn’t very clean they apologized, moved me immediately and upgraded my room that was nice. The last time I stayed whoever cleaned my bathroom had shedding hair or something and there were long strands of hair that were not my own in the shower and on my towel. That wasn’t cool but it happens. The amenities are great they have a complimentary snack area in each floor with coffee, tea, beverages and little pastries and snacks which is an excellent extra and overall the service is great. The area around the hotel is very walkable there is great shopping and food options there’s even a nice park nearby. The Daxton has become my go to hotel when visiting MI and I come up quite a bit.

This is my favorite hotel. I stay at Sonesta in every city I go. Always clean, always so comfortable. I would recommend it to everyone. For business, pleasure, or just to get away, Sonesta is the best choice for all of your travel needs

Water pressure good hot water..room ok after I lysoled and air freshner in room sprayed hall musty smell..no room service while there not even cllean towels had to ask. Sack breakfast not what was advertised take what you get a muffin,apple,granola bar and water. Very sad will not stay again!