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Location is right off the highway so can be very convenient though the exit can be tricky depending on what side of the highway you are coming off of. Nothing spectacular about the neighborhood but the hotel is clean and fairly comfortable. Service at front is very good. No continental breakfast as advertised which was very disappointing. All and all decent spot.

Stayed for two nights. Sept 23/24 2022. Room 1621 The TV doesn't get half the channels it's supposed to and the ones it gets are pixelated or fuzzy. Unacceptable. The remote doesn't work even if the TV did (only has UP channel). Unacceptable. The refrigerator doesn't get cold even turned up all the way. Unacceptable. I went to look for ice and had to got to three separate floors to find an ice machine that worked. Unacceptable. I attempted to contact the desk. No answer after many.many attempts both on hotel phone system and through customer service. Unacceptable upon unacceptable. There also NO signage or info anywhere that indicates what checkout time is. With no way to contact anyone, the only way to find out is to walk down to front desk and ask. Unacceptable. There is garbage, literally ROTTING GARBAGE, laying in the vending/ice rooms, and in the elevator lobbies. This is WAY past unacceptable for a doubletree. I've stayed at these before and only slight problem I've had was a billing issue that was handled efficiently. The room was clean and, while not brand new, I found it acceptable for the size and age of the facility. I attempted to file a complaint via the Hilton corporate site, the CAPTCHA keeps saying not verified. My only recourse is just to leave negative feedback and move on.

Hampton Inn Pittsburgh/Greentree I apologize in advance for the lengthy review but I needed to warn other people about this place, specially Hilton Members that time and time again bring business to the brand with our stays. If I could leave 0 star I would, this hotel left something to be desired. I really don't understand how they have 4 stars on Google, all I can think of is managment encouraging their employees, friends and families to write bogus reviews to raise their score. I really don't want to believe a Hilton brand would stoop so low but then again this hotel seem to be run by very rude and unprofessional people so I can't rule anything out. The property was old and outdated. Now I'm not super picky about things like that but when my room smells horrible and the ceiling in the bathroom on top of the tub is cracking and pieces of drywall are falling on me while showering, well that's when we have a problem. I understand a building being outdated but maintenance should never ever fall behind, especially in a Hilton brand. As a Hilton Diamond member that has stay with the brand everytime I travel domestically or internationally, this is not what I have come to expect from them. On top of that the staff was extremely unhelpful, rude and unwelcoming. They all seem like they did not want to be there and were all having the worst day according to their body language and behavior towards the guest. I was traveling with my partner and she's a god damn saint and didn't want to bother anyone or get anyone in trouble, she told me it was just a 3 nights stay and to just let it go, so I didn't say anything while we were there. Now the last drop came when we arrived home and I sat down,and went to check the receipt from the hotel(side note-I usually don't check my Hilton stay receipts till a couple days after check out, but this people did not inspired any confidence in me). I am glad I checked because there was a $267 cleaning fee attached. I immediately called the hotel but the agent said he didn't know what that cleaning fee meant so I had to call back the next day in the morning to speak with his manager Rebecca. I called the next day in the morning and asked to speak with Rebecca, they send me to her voice-mail, so I got tired of being thrown around like a god damn ball and decided to call the diamond desk. They contacted the hotel and put me through to talk to someone(this person was not the manager Rebecca, it was a front desk agent) The lady said the Cleaning Fee was for smoking. Now I was really pissed, I have ashtma and obviously do not smoke at all, and my partner does not smoke either, she doesn't even drink. I explained that it was not possible that we could have smoke in that room and asked what proved they had to make that statement and charge me a fee without even notifying me before leaving the hotel, all the lady said was that it smelled like someone smoked. I reiterated that it was not possible and she kept saying the same thing. A

I have stayed at this hotel several times in the past. The hotel and all of their staff are very friendly and very accommodating to their guests. We always stay here when coming to Pittsburgh because of the location and great staff. I am also very happy with all of their breakfast selections for their guests .

Clean and tidy, the service is good. The shower room and the toilet are separate and convenient. The large bed is combined with a sofa bed for family travel. Breakfast is simple and OK

One of the worst hotels I have ever stayed, but the location is great. I could smell ********* when I walked into the property. I didn't smell it in my room, but the hall way. All amenities were missing, and a box of Kleenex was also out in the room, so I asked for it right after my check in around 4pm. The front gave me amenities, and said Kleenex was out, but it’s been ordered previously, so it will be supplied on the following day. I kept asking the Kleenex everyday, but it never supplied. Later in the evening, I noticed the back of the restroom door had a lady's swimsuit(of course it's still wet) along with an one-piece dress...I removed it using a towel, but there was no trash removal for 3nights, 4days, no room cleaning, just added few amenities on the third day.

The hotel's American breakfast pattern is OK, because there are many people to eat, you can get the room. The front parking lot is free, and there is a coffee maker, refrigerator and microwave in the room. The room is big enough. The downside is that the air conditioner has a loud sound and the wind direction cannot be adjusted. Because it is too late to stay, I don't know if the hotel can solve this problem.

Well, I was expected a much nicer place from the positive reviews and the pictures. This place is pretty much a dive hotel that you stay in for a night after a long drive. We checked in for a two-night stay. I immediately did not like the place. It was old and run down -- nothing like the pictures. Checking in in front of use were five guys who were clearly coming from a work site, each holding a six pack while drinking a beer, and the two women behind us reeked of ****. This was not a good first impression. We checked into the room and were immediately overwhelmed by odors. First, someone was clearly smoking in the room. And if that wasn't bad enough, they tried to cover up the cigarette smell with a ton of air freshener. We weren't happy but sat on the bed to try to make the best of it for a night. Then the air conditioning unit started rattling to the point where there was no way I was staying. I approached the guy at the front desk and asked for a refund. He clearly wasn't happy about it but agreed to refund or money. I then asked for a receipt. He said he could not give a receipt. I thought that was nonsense but figured when I did not get my refund, I would dispute the charge. Although this hotel deserves only one star, we did get a full refund. The second star is for the they guy's honesty.

This place is gross. I stayed 2 nights mid June in a non smoking room reeked of cigarettes. I’m a non smoker so it wasn’t gross that I wasn’t put in a new room I was just told “they’ll make a note of it”. And when I looked at my bank statements later in there was an extra $25 charge. Apparently they found a small stain on a sheet which results in being charged for a new set. That’s kinda messed up. Especially since I found hair and old soap on the tub. I dont know why a housekeeping manager is charging extra money they’re clearly not thoroughly cleaning. I wouldn’t stay here. This place isn’t for travelers. This isn’t the scariest place I’ve ever stayed. The staff is not friendly. Not a single employee was wearing a mask but that didn’t stop them from YELLING at customers for not wearing them while walking thru their office. I found this out when I was locked out of my room. To the owner/manager- maybe your staff should lead by example first? Tell them to cover their face (especially if they’re going to yell) while at their job!!