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This hotel does not deserve even a one star. I am a Diamond member with Hilton. I have stayed over 50 nights this year so far for work. I have never felt so unwelcomed at check-in as I did from this hotel. I am unfortunately still here because can't change hotels with work. Would never stay here again even if it was free. The place is dirty and very dated nothing like pictures on website. Extremely misleading at best. I asked if they offered any benefits like a room upgrade for diamond members. I was give a rude no after the staff member rolled her eyes. She continued to be rude and disrespectful and acted like she hated guests for bothering her. I asked about the free water as a Hilton Diamond member was told they were out. She proceeded to hand the people behind me water. I just let it go and went to the dungeon they call a room. It smells literally like vomit. I called down to request a room change. Was told they had no rooms available. Mi d you this hotel at like 20 % occupied. I went down stairs requested to speak with a manager. Spoke to Seth Sous who acted like he could care less about anything I had to say. I am shocked how rude this hotels staff are. Never offered to change rooms just anything else and tells me enjoy my stay. This is absolutely the worst guest experience I have ever had. Plenty of other choices. This place will never get my business ever again.

The K mattress & pillows were very comfortable. The room was very spacious & quiet. Cynthia from front desk was very accommodating for my request & had a great stay. The staff were friendly, courteous & efficient. The gated covered parking came in handy for the storm & I appreciate they have 3 well functioning luggage carts for guest use. Gateway Towne Center is within walking, 1 block to Best Buy, Marshalls, etc.

The room was very spacious and comfortable. The bed was great! The environment is also very clean! The price is very cheap! Free parking is available and the surrounding area is very quiet at night. Suitable for people who need a good sleeping environment!

Good in every way, but no breakfast, check out at 11 o'clock too early. The sanitation is very good, there are many supporting businesses around, and there seem to be buffets and target supermarkets. There is a hot water supply next to the beverage machine in the lobby.

So I'm very kinda disgusted.....first off the room itself is extremely outdated, I mean there is actually chipping in the wood, the Carpet is musty and raggedy the legs on the table is poked out the decor looks so retro, the food in the restaurant made all of us have diarrhea, to top it all off, you guys only have 1!! Microwave for all your guests, this is unexceptable and ghetto, I will be calling ihg, you guys make too much money to not upgrade but that aside, Microwave in the room should come standard This was a waste if my points and there was no other one available for reward nights when I checked yesterday I'm to the pont of tears because I'm coming from Michigan for my daughter birthday who has lupus and is very sick all the time, this was the worst experience you guys are not thinking about the customers Outdated and horrible I want my points back I'm asking respectfully, my daughter and I have lupus our feet and legs swelling alot it is quite a chore to go downstairs to lobby every time we needed to heat up foodIhg told me it's mot against any policy to refund the points he said it's totally up to you, so I'm respectful asking that two of my nights points be refunded and I will absolutely take the other room

There are staff who can speak Japanese at the front desk, so you don't have to worry even if you are not confident in English. I took out food from a restaurant in the city and forgot to get chopsticks, but I was able to get them at the front desk. It was very helpful for me to have my suitcase weighed as well. Everyone was polite and very nice. I had a friend who lives locally drive me around, so I don't know how to get there from the airport, etc., but there's a DAISO and restaurants about a 10 minute walk away, so I think it's convenient. I bought 85° Bakery bread for breakfast and it was delicious. I think the price is high compared to surrounding hotels, but I think the service is worth it. There were no inconveniences and I had a very comfortable stay. thank you very much.

The hotel has people that smoke and allows it, the alarm was set off one day and the hotel flooded. The second floor is very dirty and stained. Overall the maintenance is poor and it’s quite confusing on way they won’t maintain the second floor’s appearance. The rooms are so so they clean somewhat but they’re good. Sometimes spots in the room I just think wow pure lazy cleaning a lot of missed a spots

I stayed here for 6 hours 3am-9am and was botten terribly by bed bugs. When I complained the gentleman said he would partially refund my stay for the inconvenience. When I went home I was itching so badly my skin broke and I had to disinfect everything. When I followed up with hotel the manager accused me of possibly being bitten before arriving there which there was no way I showed front desk the fresh welts. He refuses to acknowledge he has bed bugs in room 229 and did not accommodate me whatsoever for what happened. See all photos stay away terrible service. These bites itchy very badly!! I swelled up after itching it and caused me to scan. Hotel establishment is awful.

Extended Stay at Harbor Gateway, Torrance The front desk stafff are courteous and helpful And always display a positive attitude. They are very professional and at the toç of there game. Hospitality at its finest. Bianca, Liliana, Deja, Marquis and Cynthia = 5-STARS