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This may be the worst experience I've ever had staying at a hotel. The first night we were there, a cockroach ran across my daughter's pillow/nose and woke her up just as she was falling asleep. The following day I found one in the bathtub. I notified the front desk and they sprayed my room while I was out that day. I'm sure it's reasonably safe but I didn't love the idea of them treating the room I'm living in for cockroaches .The hot water was broken which they did eventually fix but not in time for me to actually get a hot shower. The TV remote turned on the television and adjusted the volume but I could not change the channel. The front desk advised me to try a couple of things but all we could watch was Sponge Bob Square Pants on Nick. The room in general was not clean. The carpet looked stained and dirty. The walls are so thin you can hear all your neighbors. I could hear them snore, their alarms, and one night my neighbors were so loud they woke me up at 2 am (despite the ”no parties” agreement we signed at check-in). After calling the front desk several times and getting no answer, I handled it myself. I didn't dare to try the breakfast after learning of the roaches. The complimentary toiletries were a random mixed of brands, not matching. While this is technically not a bad thing, it's just strange and typical of the quality of the stay/service. There was also an overpowering smell throughout the building (cleaner perhaps) that permeated all my things. The day they treated my room for bugs the front desk did bring us up some complimentary drinks and snacks, which was nice of her. I think she was just being a decent person, not indicative of the overall quality of management at this establishment.

Great service and friendly staff

Arrived late to the wrong hotel. Caroline made the call to the other Laquinta we were reserved at. Thankfully they did not charge us and she took care of everything. Nice Hotel!!

I had an unfortunate encounter upon arrival when I was left outside the entrance for over 15 minutes without anyone working at the front desk to assist me. As a guest, it is disheartening to be left waiting and unattended for such an extended period of time, especially after a long journey. I expected a warm welcome and efficient check-in process, but instead, I was met with complete neglect. This lack of responsiveness is not what I anticipated from a reputable hotel like Best Western. The absence of staff at the front desk raises serious concerns about the level of service and the overall management of the hotel. It is essential for a hotel to have a well-staffed front desk at all times to address the needs of guests promptly and ensure a smooth and welcoming experience.

I am a 2+ decade IHG member, so I have stayed at more hotels than I can count over 26 years of traveling. With that said, this was without a doubt the worst stay at a Holiday Inn Express (Duncanville, TX) I have ever had!! Let’s start with the property. There was trash, beer/beverage cans, and cigarette butts scattered around the poorly maintained landscape. Lots of ****s, terrible parking lot, clearly no grounds keeper. The floors in the dining area are sticky from who knows what. The breakfast choices for a non-meat, plant-based eater was stark at best. The pancake machine was inoperative, so ended up eating off property each day, not very convenient. The room was ok, not great, but ok. Needed to buy a room freshener from the dollar store once the “new room smell” spray wore off…..lol. Shower grout in the corner had some sort of science experiment going on, not sure, but nasty. When I checked in, I wanted a room near the back of the property to mitigate the freeway noise out front. That was working ok until a commercial big rig truck parked in the parking lot right outside my window and ran a generator for two nights straight!! Yeah, no sleep with that nonsense going on. I notified the front desk, once by phone, once in person and left a phone message with the manager….NOTHING done to correct this at all, very disappointing!! They did offer to move me to a different room, closer to the freeway noise I was trying to avoid in the first place. They just couldn’t figure it out. I guess if I was playing my radio too loud, they would move guest to other rooms rather than ask me to turn down the music, go figure. Makes no sense to me!! I picked this place for a four night working stay because the reviews were good and it was close to where I needed to be. Don’t be fooled by the review photos, this place is not that at all. I ended up leaving a day early and found a different competitor to give my money to. I am surprised at IHG oversight of this property, they are usually very good places to stay, but not so here. There was also construction going on in sections of the property that was never mentioned. Find a better IHG property for your stay!! The manager will respond to this review with the usual “sorry you were disappointed in your stay, we will work to correct this and”…….yada, yada, yada. But this is a long-term property and customer service decline that doesn’t happen in a short period of time and usually gets worse before it gets better. Shop wisely my fellow travelers.

Our family vacation could not have been better. Brandon (hotel manager) and Shannon, Mya, Jalethia, Mark Anthony Lelitta and the rest of the team were exceptional in hospitality, A-1 in professionalism and excellent in overall customer care. The staff went above and beyond the call of duty to ensure that our stay was enjoyable. From the security, to the breakfast cooks; from the front desk staff to the hotel housekeepers, everyone was on their job. Clean, Comfortable and Courteous! TownePlace Suites by Marriott Dallas DeSoto, you rock!

The hotel was very clean. I felt welcomed upon check in. My room was ready and clean. I choose Hampton Inn & Suites because of the amenities offered. This location exceeded my standards. I often have the complimentary breakfast. I was very impressed that I was able to have breakfast every morning because there was always a non-pork option I could choose to go with my self- made to order waffles. If you're driving the hotel is in a convenient location to I20 and other interstates. However if you choose to use the public transportation, as I did, note that the bus from the train station doesn't stop near the hotel. I did have to Lyft from the stop nearest the hotel. $6 for the Lyft + $3 for the train and bus was a better value than a $60 Lyft or Uber from the airport. Plus during the train ride you're able to take in the beautiful views of the city. The hotel was in a convenient location for my purpose. I will definitely choose this location for my return trips.