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I am a diamond member of Choice Hotels. At the start of summer and end of summer, we travel coast to coast and stay at a Choice Hotel. In this case, it was the Comfort Inn Denver Central. WHAT A DUMP! I have never, ever, checked into a hotel and been met by a ”staff” member who did not smile, did not welcome me, and was probably dreaming of being somewhere else. Did not even thank me for being a loyal member AND TOOK a full 10 minutes after charging my credit card to assign a room. It took so long I had to ask if there was a problem? He mumbled and said no. We were assigned Room 602. What a dump! Worn our furnishings, the bathroom sink took over 20 minutes to drain, the toilet tank was 12” away from the wall, and one of the bedside lamps were plugged in clear across the other side of the wall where the electrical cord was exposed and subject to tripping. Very unsafe! In the general area of the hotel and parking lot, safety is basically non-existent. We were careful were to park our car overnight. If you are traveling and looking for peace and quiet. this is not the place for you. It is family-oriented on a budget where kids are running, screaming, and making a joke in the elevators. STAY AWAY FROM THIS HOTEL BECAUSE IT MAKES MOTEL 6, A FIVE-STAR HOTEL!

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We did not receive an upgrade for our five night stay which was a bit disappointing. we were with our 9 year old grandson, so we opted for two queens which worked out pretty good. the location is a bit of a challenge and has attracted a different sort of clientele and it is not that easy to get to and from the hotel. the room was clean. the breakfast option was limited but the service we received was just fine.

Got there pretty late after a show at Red Rocks Amphitheater to see Heilung. The two ladies working the counter were really friendly and accommodating. Total sweethearts. No surprise deposit was needed either. This shitty little hotel was a godsend and I would absolutely recommend. Friendly staff, affordable prices, surprisingly decent room!

My husband and I were here for a meeting. Otherwise we would not have chosen this hotel. Upon arriving the guy's computer went down after entering our name so we had to stand there for more than 30 minutes while the line behind us grew longer. The guy beside him's computer didn't have this ”glitch” so his line flowed smoothly. The next morning I thought I'd sleep in - have room service for lunch and spend the afternoon at the pool. I tried to get ahold of someone at in room dining and no one answered. I pushed every single button possible and not one person answered Not even on the EMERGENCY button? Finally called the front desk and was told that there was NO food service between the hours of 10 am til 4 pm. Their gift show (for candy bars) was closed until 4:30 pm. They had no vending machines. I was told the certain floors had ice machines. Only a slight bit of ice came out. So made it out to the pool which is not heated and was filthy. Very thin and tiny towels. Nothing going on - nothing like I had imagined. Very depressing atmosphere. As I'd said, if it weren't for the meeting, we'd stay somewhere else. Upon departing I asked that our stay be added to our Marriot points. They said they couldn't look our number up. Even by his email, etc. There was no one behind us waiting. How disappointing!!! Also, in the past it was free parking, Now it's $19 per night and you do it yourself Our room had a lovely view of the nasty rooftop of some rusty somethings...

For the price I guess it's alright, if you're looking for something just to sleep and spend the night is not bad. The place was dirty, old and the breakfast menu was not very extensive since it did not even have eggs. Though the extremely friendly, heartwarming and welcoming staff compensated for this, they really make you feel comfortable there.

Booked this hotel on Ctrip for 4 nights, mainly because I think the room size is relatively large, and it is more convenient to cook and eat by yourself. Our family of four has three names written on the order. On the day of check-in, I swiped the card to pre-authorize the room rate and deposit for 4 nights. The next day I found that my room rate was deducted for two nights. I thought they were charged separately every day. 4 nights room rate. Then I asked Ctrip to communicate. The hotel said that it only deducted my room rate for 4 nights and did not deduct other costs. I turned it over and over again and again, and it turned out that everyone who checked me in booked a room for everyone ... and said that The other two ordered it on another website. Well, the credit card I booked was new and the information was only used by Ctrip. Hotel conditions are actually okay, breakfast is good in a hotel in the United States, free parking, the place is more remote, but it does not matter if there is a car. But this management is also bad enough. Remind those who check in later, the order information booking person must not fill in more, otherwise prepare multiple room rates!

Nice room and lovely hotel but why do some hotels have nice balconies with not a chair anywhere to use to enjoy relaxing in the fresh air???? We pulled out a desk chair and the other oversized chair and put them out on the balcony. We chose this hotel solely because we love to sit out. Even folding chairs would have sufficed. We put the room chairs back inside before cking out but I was tempted to leave them in hopes housekeeping would alert the property for the need for chairs out there…but they have enough to do as it is. The hot tub was great! The shuttle drivers were stellar and prompt! The view from the room was lovely.