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The location is perfect , staffs and management is really great , you'll be provided every stuff you need without any hesitation, crew is really kind and helpful , food is also great , overall you'll have a great experience there.

Let me start off saying in the past I have always enjoyed staying at Extended Stay. Never had any issues until now. My family and I reserved two rooms for two nights. I then called to let them know I only need the rooms for 1 night, which I was told it had been modified. When my family and I made it to the hotel, I find that their power was off as well. No one called to let me know anything!!!! I asked the lady at the desk about my card and she told me I didn’t have to worry that it wouldn’t be charged unless I actually checked in and that she couldn’t do anything about it due to no power. NOT TRUE, I woke up to my account being drafted for the rooms we didn’t get… The manager tells me the charges were for me NO CALL NO SHOW!!! I DID SHOW UP TO NO POWER!!! So not only did we not get our rooms, they took my money and making it seem as it’s MY FAULT, and my family and I stayed in our FREEZING HOUSE!!!!! UNACCEPTABLE

Awesome I really enjoyed my stay here. Everything went smoothly. The room was clean. The Guest Service was very nice. I’ve really enjoyed my stay here. I would recommend this place to others. Awesome stay.

This hotel is ok. It's convenient to the interstate, shopping, and restaurants and it was quiet, but almost everything else is just mediocre: staff, cleanliness, breakfast. Those things really didn't stand out as bad or good. I did like the fact that the room was an actual suite - with a door that separates the beds from the couch area vs. one of those useless half walls you sometimes get when a room is described as a suite. Every evening of our stay, when we got back to the hotel, there were 1-2 people outside smoking ****. At least we didn't smell it inside like some other reviewers here. I'm almost certain it's not legal in TN, but if you're going to do it, at least try and get edibles so you can consume it inside and nobody has to smell it across a whole parking lot. What's really bad here is the internet. It's AWFUL. I was in town with my fiance for a family function and I brought some work with me, needing to complete it our first night there. I couldn't do it because of how bad the internet was. It was a neverending cycle of buffering and then getting kicked off. I ended up taking my laptop to my fiance's relative's house and finishing my work up the day of the party. I don't expect amazingly fast internet in any hotel but this was probably the worst I've ever experienced. The pitiful internet is why I'm giving an overall rating of ”poor” here. It really put a negative vibe on our stay. What should have taken 1 to 1 1/2 hours to do ended up being straight up impossible. I had to let my boss know that what he was expecting was going to be a day late and then it took time away from family the following day. It's 2022 - it's past time to look into getting a better internet connection for your guests.

Hotel was very clean and nice the staff was friendly and the hotel had excellent breakfast all was hot and ready with great option. I would recommend this hotel to everybody and I will for sure book again

This restaurant could not have been any more accommodating and clean. When I first arrived I was greeted by the hotel worker named Chris and it was one more I can’t remember his name. They surpassed past my expectations completely during my stay I was absolutely impressed. When I had one issue the staff worked to ensure it was promptly fixed. The hotel manager and her staff were great and professional. I’ll definitely recommend them to anyone.

We checked into this property with my wife and two children ages 1 and 3 because our power was out at our house due to an ice storm. Upon arrival, I was told that the room that I booked wasn't available and that I would have to move to another room. After inquiring as to why, the room that I had booked was suddenly available. The real issues, however, occurred the next day. I stopped by the front desk to ask if it would be possible for me to check to see if my power was turned back on and then let them know if I needed to extend my stay. I was told by the manager, Gemarion Nolan, that it would be fine as long as I let them know by noon. I returned at 10am and told the front desk that I wanted to extend my stay. I was told by the front desk clerk that I would not be able to do that. She told me that if I wanted to stay I would have to move to a smaller room. I asked to speak to the manager and she went to get him. After waiting for 20 minutes he finally came to desk and told me that they had sold my room to the ”government” and that I wouldn't be able to stay in my room. I reminded him what he said only an hour before and he told me there was nothing he could do because it was a live reservation system. Mind you, only the day before he told me that I could have the room that I reserved and I had to push to get my reservation. After leaving, the front desk, I found that both elevators were broken and I then had to carry my family's luggage down 4 flights of stairs.