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We stayed at LaBanque as a splurge after camping for two weeks, and we were a little disappointed. The pictures look lovely, and it's in a cute part of town in a historic building with quick access to trains to get to downtown Chicago. The two front desk attendees were also lovely. However, the website advertised a ”glass of complimentary bubbly” which seemed great after many hours in the car and after camping. When I asked about the bubbly, I was told to ask the restaurant. When I asked the restaurant, a gentleman seemed kind of agitated and told me to go back to the front desk as ”they had no Prosecco anywhere in the bar and not sure how he could get it.” I returned to the front desk, and the lovely attendant said she would work on it after texting her manager. About an hour later the bubbly arrived at our room. When you pay (with pet fees) $400/night, a simple solution would have been, ”Sorry, we have run out of Prosecco, but what other wine or cocktail can I get you in leu of that?” as opposed to someone clearly running out to buy a bottle and then bringing it to our room while we were already eating. If it is advertised on the website, that would've been a quick resolution for $400/night. In addition, ”pillow top mattresses” were advertised. Our mattress was soft, but it had a large indentation in the center that caused both of us to roll into the middle. I ended up putting a pillow between us to stop the gravitational pull to the central pull. In the morning we grabbed breakfast, but there was not a person in sight. A cold buffet similar to one at a Super 8 was laid out, but there was no water (my husband actually went into the kitchen himself to fill our glasses) and no hot items to choose from. Again, for $400/night some scrambled eggs would have hit the spot. All in all, the interior is lovely and the two front desk attendees were great, but I wouldn't stay here again for $400/night...try someplace else (heck, we've had a better breakfast at a Holiday Inn Express!). We've stayed in more comfortable places for half the money.

Deposit refund is too slow

This was one of the worst hotels we have stayed at. Upon checking in, we were told that the elevator was broken down and we had to use the stairs to get to the 3rd floor. The stairwell smelled of urine on the first floor. The stairwell carpeting was filthy. Our room had a coffee maker with no coffee available. We were unsure of the bed linens being fresh with all their wrinkles. The bathroom towel bars had some kind of dried goo-like substance . The window was smeared and streaky. The ironing board was broken (which I fixed in order to use). The tub plug was laying in the bottom of the tub. Everything was disgusting. All in all, this is NOT WYNDHAM QUALITY.

.My family and myself stayed in this hotel for a month The best part of the hotel was the nice Lady at the front desk named Kristie. She was super sweet and handled every issue in a timely manner and she was always super friendly and made my family feel very welcome. As for so Thank you for being such an amazing person and making our stay great