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Very good hotel

She discovered this chain, the hotel is brand new, the staff very welcoming, the evening buffet and the breakfast very complete, I highly recommend

The hotel we booked was recommended by the customer. It has a kitchen and a dishwasher, and the refrigerator is also very large. However, the cleaning is really not timely. We didn't ask for it, and it was very slow to come after we called. The cutlery for breakfast was not cleaned cleanly.

I had the pleasure of staying at this hotel for a total of 6 weeks for business. I cannot say enough about the staff here. Tyler always greeted with a smile every morning and Rima and other staff members were very pleasant as well from the first day! From the kitchen staff to the front desk to the maid staff, this was hands down the best hotel stay I have experienced. This hotel was beautiful and excellent for corporate stays. If you are in the Mason area, do yourself a favor and stay here. You will be glad you did! A. Story

We booked this hotel to stay in while visiting with local family for Memorial Day weekend. We didn’t want to inconvenience family with our young children and their nuances. I was thoroughly deceived by the photos on the website. When you arrive at this hotel, you will first notice the poorly maintained outside of the building. You may also notice a car that remains parked in the same place and appears to be lived out of. Upon entering the lobby, you will see a layer of dust on most surfaces. The lady who checked us in was nice. She gave me specific directions on working the smart thermostat in our room, so when we arrived in our room and it didn’t work, I tried to call the front desk for help, but the phone didn’t work. So I had to go back down to the lobby and wait to ask about it. She told me our room must be one of the few in the hotel that hadn’t been upgraded yet and was still controlled by the window unit. There were stains all over our carpets, and even some on the walls. There was hair on the walls of our shower. The fridge looked filthy on the outside. There was hair and lint covering one of the lamps. With every dirty area I found, it made me question how clean the rest of the room really was. One perk of staying at this hotel should have been the hot buffet breakfast, but it was always empty of most items and there was nobody around to offer help. On the first morning it looked like a manager or front desk employee was helping someone replenish the breakfast, but then people were left waiting at the front desk for help and the phone was ringing over and over again. We tried to visit the pool, but the water was so cloudy that a grown, 225 lb man fully disappeared once he was more than 2 feet under the water. This is huge safety concern. You couldn’t even see the bottom step leading into the pool. We ultimately decided to end our stay early and stay with family for our last night because it was such a poor experience. This was definitely not what we expect from an IHG hotel and I will be following up with the chain regarding our concerns and hope to receive a partial refund or IHG credit.

I feel that it’s a really good hotel beds are comfortable has stove and refrigerator it was very cleaned when I walked in only problem with the room always stayed cold the heat was not working at all try to switch me to another room an it just wasn’t what I expected like the room I was actually in was a bit of a mess so I just stayed in the other room just being cold and the thermostat doesn’t work either so hopefully they can get it fixed an do a better job with fixing things but after all good hotel you can wash your clothes but cost to dry them.

It is a great hotel!