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This review is based on the two rooms I stayed in during my visit to Courtyard Denton from 8/24/22 - 8/28 (I actually left night of 8/27). In order to best explain my reaction, I will also share my experience from my stay at Courtyard Denton from 1/10/21 - 1/11/21. 1/10/21 - 1/11/21 visit: Little black bugs crawling on bathroom floor 8/24/22- 8/27/22: (room 1) Bathroom floor had loose floor tiles 8/27/22 - 8/27/22: (room 2) - initial inspection of room: little black spots around back of toilet ( I actually have no idea what this was and didn’t think to investigate further. I didn’t see anything moving and hoped that it wasn’t dead insects) - After returning to room and preparing to take shower (around 9:30 pm): I saw spot on floor that was moving. I took a video and watched it to verify that it was a bug. I don’t expect much from these types of hotels. I just want a reasonably clean place to stay with no bugs that can’t be easily explained (like crickets coming in through the door from outside). Unfortunately Courtyard Denton did not meet my expectations during my visit twice. I stayed at the Courtyard at Denton last minute on 1/10/21 Since I did not want to drive home at night in the snow. I actually don’t remember much from this stay besides seeing black dots (bugs) moving around on bathroom floor. There were not a lot of them, but enough to freak me out. I decided not to stay at Courtyard at Denton during my next visit to Denton. I unfortunately stayed at a place that was worse than Courtyard on my next visit to Denton. I had stayed at the Courtyard at Denton previously without any issues. I really like the area where this hotel is located. So when making the decision on where to stay for my August 2022 visit I picked Courtyard at Denton. In glancing at reviews I didn’t see any complaints similar to what I saw in January 2021. So I gave Courtyard at Denton another try. I inspected my initial room and wiped it down. The only complaint worth mentioning for the first room was that it had loose floor tiles (made sound and moved when stepping on the loose ones). Besides issues communicating with front desk (I was unsure how long I was staying in Denton so made multiple reservations and made changes to some), I was enjoying my stay at Courtyard Denton. I unfortunately had to move to a different room on my last night. I was hoping that I would have another bug free room! I inspected and wiped down the new room. The only thing concerning that I saw were little black spots behind toilet. I didn’t see anything moving and decided not to get to close. I left room to get some exercise at a different location. After working out, I grabbed dinner and returned to room. After eating quickly, I went to bathroom to look around before taking a shower. I noticed black spots on floor. At least one moved. I freaked out and got my phone to make sure I wasn’t imagining things. I checked out video and saw that it was a bug. I then ca

I stayed here more than several years ago when the property was newer. It has changed since then as everything was excellent on my previous visit. This visit had problems mainly with the internet connection. There was internet when I arrived for a two-day stay, several hours after my arrival, the internet went down and was never restored during my two day stay. The information from the front desk was we contacted our provider and they will have it fixed in the next couple of hours. This response continued throughout the two day stay. No internet was never restored and obviously the answer was some made up baloney as for two days there was no internet. Obviously these people have the wrong internet provider and should let your people just tell the guest that they do not know if and when the internet will be repaired. Another problem is that the parking lot and entrance to the hotel is full of bird mess, they should have someone with a water blaster clean this off daily. From the looks, they do not even do it often. The inside of the hotel was clean and the room was clean. I never stay at a hotel that does not have internet and understand this type of thing happens, but do not appreciate being told it was being repaired as obviously their answer was what the employees were told to say and nothing was being done to fix the problem I guess because it was the weekend. Other problems were dogs barking in the hallway and creating disturbance more than several times some during the night.

The decoration of the third floor of the hotel slightly affects the experience of staying. The soundproofing is generally the same, and the floor is squeaking when walking normally. The feeling of paying for breakfast is not very cost-effective, it is best to order breakfast.

THE ROOM LOOKS A LITTLE OLD BUT THE SHOWER WATER POWER IS GREAT. GOOD LOCATION

Never purchase an advanced reservation if you can help it! I purhcased an advanced reservation recently. However, I accidently made entered the wrong date. When I arrived this week to the Embassy Suite Convention Center in Denton, TX they did not have my reservation. Come to find out that I made the advanced reservation for the 21st - 23rd, instead of the 7th-9th. Consequently, I had to pay for two nights on the spot!! The person at the front desk said I needed to contact the ”Advanced Reservation” at the toll free number. I received a empathetic response but was told that there was nothing they could do given the terms and conditions. EXCUSE ME, You make the terms and conditions!!! When I asked to speak to the manager, the lady said there was no one else I can talk to. Sounds like an episode from Dave Chappelle regarding a customer service parody of Kinkos. I will never stay at another Hilton brand hotel again! OH,I have to go now, Marriot is on the phone.

A little better than other hotels is check out at 12 o'clock, the room is clean and quiet. No smell, breakfast is rich and special yogurt. The location is good, the parking space is sufficient, and the front desk service is very good. Praise.