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We stayed here for a night after our flight was delayed getting into Bradley airport and we needed a place to stay at the last minute before continuing our trip, and this place was very convenient. The staff were friendly and welcoming, which was very welcome, as we were tired and disheveled. The room was comfortable and quiet, and we slept well. The room felt slightly outdated, and the walls were a bit thin, but it was clean and decently sized. There's a complimentary hot/cold breakfast buffet, which was pretty good. Overall, we'd stay here again if needed.

The title states why we chose this hotel. Price was great and the hotel was relatively new and therefore clean and tidy. Breakfast was included- nothing to write home about but did the trick. Just one lift made it a little bit challenging to get up/down from room in a hurry. And the other issue I had was with the noisy aircon unit in the room. Other than this, the hotel was excellent value to be near Treehouse to enjoy one of the world’s best breweries. There are food options for delivery nearby (we chose McDs to soak up the beer) and there’s a Panera in the hotel car park.

If advertised amenities like the pool or breakfast are important to you, better call before your arrival because they WILL NOT TELL YOU, even when you check in, that they are not available! The pool and hot tub were out of commission. One staffer said it was due to ”tile work.” Why would you do that on a holiday weekend? The next day, the manager said they were expecting a Health Department inspection and wanted to keep everything in order for that. Excuse me? The filters in the A/C were plugged with dust, not good if you have allergies, the manager did change them as soon as I found them but is that MY job? Exterior doors were propped open, compromising security. When I pointed it out, they closed them, but the next morning they were propped open again. They also hit my credit card for over $73 ”in case of incidentals”. This is not posted anywhere, was in direct conflict with the policy written on the receipt, and this charge DOES NOT APPEAR on my receipt. The manager assures me the charge will be removed in ”two or three days”. But it should not be there to begin with, and they can easily deny it even exists. The room and breakfast were very good but all told, we would have been better off at the Super 8 across the street!

Im here on business working. Noticed the shower had very poor water pressure and the tub dose not drain. Went to the front desk asked them if they could have maintenance look at and fix it. Yes the young lady at the front dest was very very nice and offered to switch me rooms but i have alot and that was the last thing I wanted or should have to switch rooms after working 12 hour days. I mean you walk around youll see electrical boxes on the out side of the hotel taped up with electrical tape so much easier to put a screw in. But I guess the maintenance guy works when ever he wants you can see it . Housekeeping lmao had them clean the room what a joke. Bed was made like a first grader made it. Tale a white towel to the floor the towel turned black but they want to charge $109 and up for rooms. Sister hotel Days Inn same thing not pet friendly nasty ran down. Hick Wydram is allowing these hotels to get ran down but they want to charge us top dollar and cant give you what you pay for. Management and Maintenance and hosekeeping to be looked and a probatipn time frame because both places it was very very very very poor. All most like its a joke. Front desk customer service awsome at this hotel. Days in everything was a joke . Wydram is allowing there hotels To go into the dumps I have asked three days for a new shower head. Hick I would do better with a bucket and hose. Just be in a tent. The Young lady at the desk very very nice not her fault great customer service hamds down.

Ok so the only plus is the room was clean! We arrived for a pre booked 10 night stay & yes we were early but I went in the office anyway to be greeted with “Check in is 4.00” & she walked away We went & ate lunch and did some shopping we needed to do & got back just after 3.00, rather than just sit in the truck & went in to see if there was any chance of checking in, same lady walks out from the back & says “I told you 4.00” I said I know but surely they had a room ready, she then said “You have 2 dogs & a cat” I said “no we have 1 dog” Her “No 2 dogs & a cat” Me “No 1 dog” She then said she had told us not to come back last time, we had stayed there in Sept 21 & we hadn’t even seen her!! I said she had me confused with someone else & she said No Then she tried to say we hadn’t paid for the room until I showed her the receipt She then told me I could cancel but I didn’t as it was prepaid & non refundable so I didn’t want to get into that. Also it was Brimfield week so everywhere is pretty much booked up Then she said it’s $400 for the dog I said again no it’s 1 dog at $20 per night I also let her know that last time we stayed a man had called the owner and let me pay $100 with a $100 refundable on cc Her reply “No he didn’t” & asked me how I was paying for the dog, I handed her my credit card, she then said if you pay cash I’ll make it $150 So I paid her then she handed me the key & said “Don’t come back” The room was clean but old & the furniture was scratched and old We were then woken up early every morning & kept awake some evenings by people upstairs walking about! Sounded like there was zero insulation between floors!!! When we checked out this morning she admitted she had mistaken us for someone else but her apology came way too late We will not be back