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Was going to give 4 stars however I deducted one more star due to the cigarette smoking spot. I don’t care if you want to smoke, the unfortunate part is where they have their dedicated smoking area is that it’s in the nicest part of the hotel grounds. It’s between the breakfast area and pool right off the main lobby. There is a great breakfast in the morning with tables right outside this area, but virtually no one was eating out here because of the people smoking and ash trays on the tables. Literally, move the smoking area anywhere else on the grounds. Ok aside from that grievance, the rest of the hotel is decent. Staff was nice, especially the guy working the breakfast station. He was working hard, was polite, enthusiastic, and getting everyone what they needed. Rooms were decent, a bit dated but you could tell they were making some upgrades. Bed was comfy and the pillows were 5/5 due to them not being the crappy feather ones your head falls right through. Bravo! Hallways are definitely in need of new carpet. Long-standing stains and again, the smell of cigarettes lingered. The room did not smell so we had no issues with it there. Pool area is beautiful and perfect for lounging. I would recommend this hotel if you are someone with moderate expectations. It’s also in a great location to the mall and Green Lake state park.

Booked this hotel thinking Ramada was a good chain. This hotel was awful, disgusting!! It should be torn down or given a major renovation. The staff was very nice and understanding though. We checked in and went to our room, opened the door and had to check if it was the right room since it looked like someone was already staying there. Long story short the room was never cleaned from the previous guest. The room smelled of cigarettes and the bathroom was full of stinking garbage. We get another room which smelled of cigarettes as well with a view of the pool. Loud kids and spot lights in the room. There were stains on the bed skirt, the sofa and chair. I would not remove my shoes!! We picked up our bag as and cancelled our reservation. We left!! No way we would spend a night there let alone 2. So awful!! DO NOT STAY THERE!!

This Residence Inn is okay nothing special and needs work. The staff was friendly and helpful to me although they seemed new or not really caring or apologetic of issues that occurred to Marriott returning Elite members. Marriotts website says the rooms are newly reflashed. They are not the rooms are hurting they look old and worn. From what • I saw they only changed a few things like the carpets, cabinet doors, new appliances(that still looked old) and the bathroom floor. That's it they definitely did it on the cheap they should of done the it from the ground up. Our room was very dark with dead lights and lights that just did not work. Our bathroom sink was clogged to. So we went down to the front desk asking if maintenance could come and fix some things. I was told there was no maintenance on property but I could have the tool to unclogged the sink. I sad no that's not right to have me do it(I am above a Elite member). So we got another room again this room was very dark but everything did work. It was missing the TV remote but I got one at the desk. I guess my point is this hotel has a big maintenance issue and I would say some issues without staff on how they treat returning members. The hotel is old and it shows and a lack of maintenance the place will just continue getting worse. It was very clean and did not have any bad smells. The location is okay it's not fair to the city, stores, SU but there is nothing to do around the hotel grounds. Being said stay at this hotel if you want a big room some kitchen amenities but don't expect a true Marriott experience or service and a badly renovated room.

To be transparent, my view is a bit biased since my car was hit (and run) in the parking lot. I know it isn't the hotel's responsibility but 1) there are no security cameras covering the parking lot (a basic safety issue in my book) and 2) hotel management said they would help with an incident report which they did not. This incident to the aside, there are other issues. To start the hvac units are old and loud. I am a Gold level customer and these are some of the worst that I have experienced. Second, I don't know where they were hiding, but the front desk was frequently unmanned. I saw this delay check-in including my own. Third, there were towels and trash stacked in the hallway down from our room when we arrived (late afternoon) Hello housekeeping? A couple of other nits that I won't repeat but I don't see how this place is up to Marriott standards. Management was certainly not on its game last weekend.

Very happy with our room and the cleanliness of everything. Staff was very nice and accommodating. The one glitch was driving past the entrance due to the sign location. Breakfast buffet was good. We really enjoyed our stay.

I used it during my business trip and I was able to spend the perfect day on business trips. Thank you for your excellent service when staying. I leave after using it well.

Room was very nice. Clean, spacious and comfortable bed. Clerk gave us a good price to help meet our budget. They have a free continental breakfast but we did not stay for breakfast. Friendly staff and a good location.

We stayed because my son was wrestling at OCC for the states we received 3rd and he went 3-0 for the day it was awesome.Thank you for the accommodations. We would recommend this hotel again, easy on and off the highway.

The hotel is not far from the high-speed exit, clean and convenient, the rooms are large and quiet, there is a McDonald’s next to the hotel, those who return late do not have to worry about going out to find something to eat, it is recommended

Mary, the Associate General Manager was exceptionally friendly upon check in after a very long drive and a late night arrival Common areas are clean and well designed, which is a nice trait of Spring Hill Suites. Rooms, weirdly less so. Clean which is nice, but the room layout was weird with double the closet space than what's needed. the TV in the small space between the bedroom area and sitting area (across from the wall between the secitons-hard to explain). Overall layout in room felt dated (relatively speaking) and there was wear in the room (carpets and sofa), which is also weird since i thought they just redid the hotel. Breakfast was great. Having been staying in a lot of hotels during COVID with the bagged breakfast of a pre-packaged muffin or danish, red delicious apple, and cheap juice. They were much better. Yogurt and better quality juice provided. Stay here again? Sure, great stop over between midwest and east coast. Stay here and want to visit Syracuse...maybe closer options to downtown, but this is nice and clean and friendly