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Breakfast is good, the environment is good

My daughter and her 4 year old granddaughter were making their first round trip alone from Cincinnati to Michigan’s Upper Peninsula this summer. She wanted to break the trip into two easy days and as an experienced traveler and TripAdvisor member, I offered to find a hotel for her at about halfway in the trip. Based on the information and photos on the hotel’s own website, I booked two nights for her at the Quality Inn & Suites Airport in Flint, MI. The website mentions free hot breakfast and a spacious heated indoor pool among the amenities and reasons to stay there. The website’s official photos show a very well-stocked and inviting breakfast area and a beautiful swimming pool. Those were my two biggest reasons for selecting this hotel for her, and she liked the looks of it. After several hours in the car on a hot August day, they were looking forward to a dip in the pool. That was the first big disappointment. The pool is closed and unusable, and furthermore, hasn’t been used in a long time. Whether it will ever be repaired and usable again is unknown. The next big disappointment came at breakfast the next morning. The free hot breakfast is waffles. That’s all, just waffles. Nothing else was available. While this does fulfill the promise of a hot breakfast, it doesn’t square with the photos of a very well-stocked and inviting breakfast area. There were non-working empty apple and orange juice dispensers, too. They went to McDonald's for breakfast. Needless to say, the next time my daughter makes this trip, she’ll be staying somewhere else. On the positive side, the front desk clerks were pleasant, and the hotel, room, and bathroom were clean and there were no unpleasant smells. The mattress had seen better days and was dished in the middle, and the 4 year old complained that it was uncomfortable. The whole place seemed tired and needs a major refreshing. Otherwise, it’s another once-nice hotel on the way down. If you stop overnight in Flint, do yourself a favor and stay somewhere else! My rating of the hotel is 2 stars, the same as its class rating. My daughter read this review and is in complete agreement with it.

I made my hotel booking through Booking.com. I'm at Days Inn by Wyndham Flint/Bishop International Airport, 2325 Austins Pkwy, Flint, 48507, USA. My Confirmation # 2592423648 and PIN 0331. It was mentioned at your website that free shuttle services will be provided for Bishop International Airport which was confirmed to me via email. However, around 4pm on March 2, when I reached the hotel reception and spoke with the lady at Reception about the shuttle services, she said we do not provide these free shuttle service to Bishop International Airport. I spent $20 for taxi. 2) The website mentioned free breakfast, but the free breakfast was not provided. I walked to Starbucks for breakfast in the morning, it was -8 Celsius, and spent around $15 for breakfast. The neared Starbucks was 0.4 miles away.

The courtyard was dated. Floor of the pool and spa area was sandy needed to be cleaned. Definitely not up the courtyard standards

I spend at least a dozen days in Flint every year and had gotten accustomed to staying downtown at the Hilton Garden Inn. It was full this trip so I stayed at the Hyatt Place Grand Blanc for the first time. The rate was lower than the downtown hotel, parking was so much easier and free, it has a pool, restaurant is cheaper (I still can't find anything to eat on the menu because of my dietary restrictions - not great for gluten free people); and the rooms are spacious, new, super super clean and comfortable. Plus the price includes a full cooked breakfast. Glasses and china cups are provided in the room, which matters to me. I don't like using paper or plastic cups. Breakfast was served out of Le Creuset pots which made me feel at home :) Staff is super friendly and made everything so easy. They really think of everything. Couldn't recommend more highly! And HVAC is quiet and effective and easy to use, bedding the right warmness - usually hotel bedding is too hot. This is my new favorite place to stay in Flint!

We stayed one night at this hotel on our way to vacation in Canada. There happened to be a wedding party staying that night, and there was one room left. The person who checked us in was super friendly and helpful, and she helped us find available discounts. The room was clean, beautiful, and quiet. After we arrived in Canada, my wife discovered she had left her prescription glasses at the hotel. I called as soon as she realized this, and the person I spoke to had the glasses and kept them safely for us until our return trip. Every single staff person we interacted with was fantastic.