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Clean and comfortable Hygiene: very good

So upon arriving at the hotel, I was told that I would be charged 25 dollars for checking in 20 minutes early, so I decided to wait the 20 minutes. Then when I did get checked in, the lady at the desk was not friendly. Her spill seems so pre rehearsed, that it seems condescending. There was no mention of the resort fee of 5.60 per day and there was definitely no water offered either on checkin or daily since I was there for 5 days. On the 3rd day of no room cleaning, I asked for clean towels and the lady at the desk asked me if I wanted to wait for them after I already asked her to deliver them to my room. I got them already shoved onto the towel rack in disarray. The room was clean for that was all that was good about this hotel. Not enough handicap parking at all. Every night after visiting family, I had to walk from the far right side of the building. Luckily, I had a cane. This hotel does not have a pool although there is plenty of space to build one. No spa services. The bar was closed more than open. No resort here but resort prices. I wished I would have stayed at the Hampton inn right on the side of this place. Oh… and the Landry room was not available and no dry cleaning services either!! I’m not staying at a suppose to be 2 star hotel for a 4 star hotel price. Go to the Hampton— I’ll make sure that I go there instead of this place and yes they have plenty of handicap parking right by their doors!!

This was the first time I have stayed at a hotel since the start of the pandemic. Prior to the pandemic, I was a frequent traveler for work and leisure so I actually was looking forward to the hotel stay, The hotel is conveniently located near the downtown area, ******, and restaurants. It is right at the waterfront which could be really nice in the warm weather. I was greeted warmly by the hotel receptionist. She was very professional and informative. The lobby area and all public areas were extremely clean. Upon entering my room I was very impressed. Everything was sparkling clean and I did not any anxiety whatsoever about staying there. The housekeeper was in the hall when I arrived and also spoke. I left the room to retrieve more items from my vehicle. The housekeeper came to me asked me if the room met my specifications and if she could be of further service. Impressive indeed. I let her know everything was great and I appreciated her inquiring, Upon checkout, continental breakfast is available at the reception desk to go. There were selections of muffins, granola bars, fresh fruit, yogurt and coffee. You could have one or all. My only complaint has to do with some of the visitors. On two occasions, I saw people without masks, although it is clearly posted on the entrance door and the elevator area that masks are mandatory in the hotel, People were sitting in the lobby on one evening-none with masks-socializing. On the day of checkout, a guy was on the elevator without a mask and upon exiting the elevator promenaded around the lobby without a mask. I think this was very disrespectful of the other hotel guests who were abiding by the rules. I could only imagine that the young hotel staff would have a difficult time monitoring and enforcing the wearing of masks. As a practice, people who break rules are often defiant and the receptionist is not equipped to battle with that. How did I handle it, I made sure I had on my mask and provided protection for myself.

We have stayed at a lot of Fairfield's over the years. This was one of the best. No complaints, friendly and responsive staff, very good breakfast, and slept well. Some of the other Fairfields should visit with the management of this one about doing things right.

Shout out to staff member Allison, who is very customer-centric and helped us solve the registration and bill issues. This is a great stay if you plan a family trip for a baseball tournament. Close to the restaurant and grocery store, and places where you would like to hang out with team.

From the coldest Chicago all the way to Pioria, although there is snow, but no longer freeze hands pain, here to visit the largest Carter office center. The hotel is very suitable, there is a bathtub, throw away tired. Next to it is an Italian restaurant, which tastes good, has many dishes and the price is not cheap. Unfortunately, I always sleep in the early morning overseas and I can't sleep all night.