Search Best Hotels in Garrisonville

First and foremost. The receptionist Danyell was chipper and super friendly. Customer service skills on 100 . She made me feel welcome and definitely warm and fuzzy . She made me feel valued and appreciated. The breakfast was fantastic as usual. The facilities were clean and neat. The next day I was plesantly surprised my a call from the manager Kimberly. She was checking on my stay and making sure everything was great. I definitely will return to this location.

The hotel has just been renovated and there is no smell; the room bedding and bathroom supplies feel relatively clean; breakfast can be eaten from 6 to 10 o'clock, although the variety is not too rich, but the meat custard bread snack fruit drink is enough to eat and drink, the overall feeling is good. The hotel is close to the highway, there is free parking, and it is very convenient to travel by car.

Getting past the aroma of ********* and the guest who just smoked it who then banged on his door and screaming ”police” to entertain his other friends, we finally got a room here after touring D.C. all day and were heading out of town, south through Virginia. The 1st room we walked into, we turned around and walked straight out. Unmade beds spoke volumes about this place, and we should have left at this point, but were too tired. Then, after complaining to the desk clerk who could have cared less about anything, we were issued cards for our 2nd room. Walked in and inspected the room. To our surprise, the beds were made, however, the sheets had not been changed from the previous guests, as indicated by the smeared makeup on the pillowcases, and the ”sheet print” left in the other bed after pulling back the covers. The supply of shampoo, conditioner and body lotion were not even the same stock that other Quality Inns use. Theirs here were much, much cheaper and of a brand I didn't even recognize. The maintenance in the rooms is horribly lacking and cleanliness deplorable. You can tell that someone had used a tool to pry open the door at one point previously, dirty and stained carpet, unchanged beds, mold in the shower area, etc. The breakfast we thought might be some redeeming quality about this establishment was even worse. You could do a better breakfast with the leftover food at a convenience store in a bad neighborhood. Here, the ”eggs” were cubed as to look like cut up pineapple. The ashen gray meat item was, well, I don't know what it was. The dried out looking potatoes also terrible. There was no fruit, yogurt, oatmeal, sweet rolls, bagels with cream cheese, nothing! I can usually pass on a bad looking breakfast if I can at least eat a toasted bagel with cream cheese or peanut butter and some fruit. None of that here. In fact, their bread was again, of a brand that I had never seen before, probably purchased at the gas station across the street. Cheapest quality coffee as well. Had been staying at Quality Inns all up and down the east coast, but this hotel chooses not to use the standard anything! When checking out, I was asked about our stay and I told him, the owner/manager I presumed. He over-acted on his shock & dismay at my complaints, as though he had never heard any complaints from anyone, ever. Also the same guy who had his family of eight living out of one of the rooms, no doubt. Handed me the bill and we were out of there. This, in spite of the glorious reviews online showing 4.0 and better, even on Choice Hotels app where we booked it through. Choice Hotels needs to do themselves a huge favor and go down there and remove the gold ”Q” from the green sign. Nothing about this hotel said ”Quality.” (This is my first one-star review out of hundreds!)

Nightmare!!!!! After my crew traveled 11 hours to get to the hotel and check in, the reservations (all 4 rooms for 2 nights that were confirmed twice!!! once on the day of check in!!!) were not honored. I was told that they just over booked and basically that was that. The General Manager was absolutely NO help and really quite rude about the situation......I understand why they have problems after our short conversation...only bright spot was a young lady at the front desk who really tried to help my guys and actually cared about a bad situation that she did not create..