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It is basic. I like that windows open. It was fairly clean. But the towels were small and the pillows flat. If it was $79 a night I’d be fine with it but for over three hundred I expect more. There is nothing to eat here or near here. The pool area is surprisingly big. There is decent coffee in lobby. You can pay to do laundry. You can pay more and get better pillows and snacks. Really? Pay more than three hundred to get better pillows? What a joke.

I recently booked this hotel to send my children to Smith College for summer school. I didn't expect that the room was extremely small, and the second floor can only be reached by stairs. There is no elevator, so I had to carry such heavy luggage up the stairs. On the second day, no one cleaned up. When I told the front desk, he said that the cleaning person had left. I asked to at least change the towels. This request was still met. It turns out that the cleaning person is not exclusive to the hotel. . There is also very little variety in breakfast. The front desk is not staffed 24 hours a day. When I came back to pick up the kids, I changed hotels.

This is only for the restaurant, not the hotel. We had one of the worst experiences at the bar and restaurant at the Hotel Northampton. We walked up to a nearly empty bar and the bartender barked ”and what do you want?” without looking up at us. As we were ordering, she walked away. She came back and said ”well?” We again ordered two simple drinks, and she brought them to us without a word or a smile or any eye contact. She put them on the counter, went back to print our the receipt and tossed it to us from a few feet away. As we walked to the patio with our drinks, she yelled (and I do mean yelled) ”where are you going? You can not take any drinks outside.” She was so loud the diners in the place all became silent and looked up. The staff member at the front door came over to us, acutely aware of how loud and uncalled for this was. She said we could, in fact, take the drinks outside, but it had to be to a small section of the patio, away from the diners. We followed her instructions only to find that all the chairs in this little section were tethered and bolted to each other and to the tables, so we could not even sit down. When asked about this she said ”I said you could use the patio, I didn't say you could sit down.” At that point we chugged our drinks standing right there in the dining room, and sat the empties on a stranger's table, and left. Never will set foot in there again.

Second time I have stayed here and it is a great option if you want to be convenient to both Amherst and Northampton (or even South Hadley) as it's in the middle of everything. Easy drive to all the 5 colleges/towns. Plenty of free parking and you can even catch the PVTA right next to the hotel if you don't want to drive around. Room was huge, modern and well-maintained. We also were happy to be able to do laundry here (reasonably priced coin-op including detergent, change available at front desk), a nice perk when on a road trip. Breakfast was typical Hampton Inn, with a good selection of waffles, bagels, fresh fruit etc. Common areas were clean and staff were friendly and helpful. There's even an indoor pool and a gym. Good value for the money. We will always have this place in mind when visiting the area!