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Great location, very clean. Love the pool and jacuzzi. And a huge fan of the breakfast. Love this place. Have stayed now a few times, consistently wonderful.

We drove 8+ hours from California and got to the motel at 2 am, no one at the desk , we rang the bell, after waiting we tried calling the front desk the phone rang while we stood there. We knocked on employee room door that was in the lobby (we could hear a TV on) manager came out yelling for disturbing her, saying we needed to wait for their employee while trying to check in they were rude and I was already beyond upset with the lack of standards they uphold themselves with. I asked for their info and manager infos to file a complaint because of that they refused us service and threaten to call the cops if we didnt leave. Worst service ever horrible employees and management. Caucasian female Associate and assuming th manager was the middle aged Hispanic female . They were not doing their jobs for one . Then secondly the lack of respect from these grown women would make any mother embarrassed to claim these two pathetic ladies. Pretty much we booked and room drove 8 hrs tried to check in and no one was there to check us in for over 15 mins. Then the associate and manager got upset with me because I bothered the manager who was off the clock but had her kid at the hotel in employee motel room. After kicking us out we had to drive another 45 mins back to Portland to stay at a red lion All in all worst customer service experience ever! They should be ashamed but because they gave no repercussions they dont give a hoot about what hassle they caused us!

You can tell that once upon a time this was a nice place. Large clean lobby, nice reception desk. But it ended there. One elevator was out of service, and by the condition of the signs it had been that way for awhile. I had to use my key card to operate the other elevator, elevator, and it was so difficult to use I finally took the stairs. The carpets in the hallway were torn and wrinkled, and way past their useful life. The corridors were dimly lit and depressing. I booked a single queen which was tiny, tiny! The TV had a big vertical line in it, an obviously malfunction. Breakfast room was nice and spacious, and obviously used to be an actual restaurant. Breakfast choices were DIY waffles or cereal. This is not a place I would stay in again, and would not recommend it.

No elevator so we had to drag our luggage up the stairs. It was pretty noisy outside. Room was spacious and they had toiletries in the shower and lots of hot water. Decent mattress but it felt like the sheets didn't come all the way up. I didn't make notes on the availability of plugs so that must have been ok.

My wife and I stayed at the Best Western (BW) Plus Cascade property on the days prior to and after our daughter's weekend wedding because of the proximity to the wedding venue (a nearby well-known historic property that begins with ”M”). We found the BW property to be bright, new and exceptionally clean. The complementary breakfast had an excellent variety of hot & cold items and several coffee selections. We found the staff to be friendly, helpful and professional. We actually were going to stay at an airport Marriott property but when I discovered that their jacuzzi and pool were closed I switched my reservation to this BW. Additionally, during the wedding weekend we stayed 2 nights at the wedding venue to be on-site. However, we found the room at the historic property to be quite overpriced and a poor value since it was dismal, and lacking in routine cleanliness, This BW property was a pleasant surprise and a better value overall!

I was here for 2 nights for business. I was not a fan of no bath in the room, but tried to make the best of it. Several issues really stand out: 1) I did not get good sleep because the building is just loud! With no hall carpets and really high ceilings, you can hear people talking plainly in rooms across the hall. Late night discussions in the hall reverberate. I was woken up multiple times after 11pm because the room above me had creaky floors and people were walking around. 2) Perhaps the following issues are result of the staffing crunch but it definitely lessened the experience. Paper towels out in the bathrooms near meeting rooms. Sinks clogged in the communal baths near my room (really gross). They ran out of key cards when I checked in - they were walking people to their rooms so you could put your stuff in, but then you couldn't get back in if you left. Or get into the bathroom. 3) Initial setup for for my company's business meeting had us literally touching elbows for a 2 day mtg. Midday, the facilitators got another table so that we could all feel a little bit more human and and be able to pay attention to the meeting. If you are excited about the experience of staying at a historical property, this is a great place because of the music venues, the various eating venues, and just the sense of fun that is intended at this place. But for a business meeting, it's not good. I am going to my 2nd day of meetings with only 5 hours of sleep.

Amazing place and very affordable!! I loved my stay!!!!

This is a very nice place. We stayed in room 252 and it was very clean. The room had what we needed and the price was right. Bed was comfortable, flat screen tv. Great, modern looking bathroom that was stocked nicely. This is a pet friendly motel and at this price, Wow!!! There is an outdoor pool which was nice and clean. Staff was super friendly and helpful. So if your a searcher wanting to have a nice clean room that you can bring your four legged friends you found it. By the way we are NONsmokers and this room was perfect...... NO smoke smell ... So for those that complained about the smell. Get in or closer to your room. They have (no smoking with in 10 feet of building) signs in place. Hope this helps, and enjoy, we sure did.