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Breakfast: The breakfast was hardy and plentiful. If you have a gluten and/or dairy allergy, there is not much you can enjoy. My favorite was the little hashbrown rounds – they were yummy. They have scrambled eggs with cheese, the hashbrown rounds, sausage patties, cereal and oatmeal, pastries, yogurt, and fruit (banana or apples and orange). The workers were very friendly and helpful. Housekeeping was very courteous and friendly. They always said hi and greeted in the hallway with a smile. I had some issues and they tried their best to help me, but they can only do so much with the limited tools that the management provides. My issue is not with housekeeping, but with the tools given to housekeeping. 1. The towels are so old and used, that my towels were so small that it would not fit around my body! The towels were so worn that I could see through them; not much “plush” at all. And there were stains on them – I could see that they were laundered, but stains nonetheless. They need new towels! Also, you could not get extra towels, I had to turn in my towels to receive new ones. So I could not get extra towels. 2. The housekeeping only has dirty brooms to clean the floors. I was ironing a black blazer within 30 minutes of check in. My sleeve touched the ground while the rest was on the ironing board, when I moved the blazer, it looked like my sleeve was a dust rag – upon closer inspection, the floor was free of large debris, but was dirty with dust. The housekeeping sweeps, but they need better tools to clean the floors (the floors are all tile). They need Swiffer or those mop heads that lift up dust. The lobby is really pretty and the conference rooms are nice. Not sure why my room was “dirty” and not up to standards of what I would expect from a Best Western. My bathroom had such horrible water damage, that the wall paper was bubbling. The patrons of the hotel, at least in my section, seemed to live there or was at least there for extended stays. There was a lot of yelling, arguing, they threw out their trash in the halls (during the day housekeeping routinely cleaned it up) – and even their sheets and towels. The décor I the hallway is dark browns – so it is very dark, with hardly any light. I had issues with the keycard, but you just need patience and try several times, but it does work. I stayed several days. Everyone was nice and I would give customer friendliness 5 stars. But housekeeping needs better towels and tools (like a dust mop) to clean up the rooms. (Management – do not yell or get housekeeping in trouble – they clean and I saw them clean other rooms, but they can only do so much if you give them so little.)

First and second shift always makes sure I’m taken care of, love Stacy and Roman, the house keeping always makes a point to check and make sure I’m set up. My only complaint comes with the third shift staff that works some nights, I believe their name is Sam, I’ve found him sleeping twice and have had other guests mention it to me. He’s also had attitude with me several times when I’ve walked up to the desk. But everyone else is amazing and super helpful.

I chose this location due to its proximity to the airport. I checked in late when the front desk agent was about to change shifts. I was thanked for my Diamond Ambassador loyalty and was given a handicapped suite. I was not offered any water and there were no bottles of water in the room. The room was dated and needs an overhaul. I do not recommend the room I was given, Room 223. The room was right over the entrance and all night there was noise from people entering and leaving the hotel with large parties parking at the front to unload or load. The hallways were noisy, the mattress was super soft, the noise from the refrigerator right next to the bed, and the ventilation system (the kind that goes on and off with a big thud when it reaches desired temperature) along with no blackout curtains made it impossible to get a good night's sleep. Needless to say, I was super disappointed as the point of staying in a hotel is to get proper rest.

We loved this hotel. Peaceful and quiet. Everyone was friendly. Above all, the cleanliness was out of this world. The room was meticulous! The bathroom was spotless! The bed was more comfortable than our own and we slept so well. Thank you so much!

Typical middle of the road hotel with a major difference - extremely clean! Stayed on 3rd floor. Everything smelled brand new. Bed was a little on the soft side - not great for this old back. Lol Staff was very friendly and helpful. Breakfast was basic, but good. Had a little excitement when leaving - a generator blew up. Loud bang then no electricity. Luckily, no issues but loss of power. Management evacuated the building prior to calling the fire department so we had time to leave with our luggage. Great location if going to the Steel Stacks. Getting to downtown Bethlehem wasn't difficult, even during busy season. *”disco lights” in previous review - yes, the lights will go out after a certain period of time with no movement, but it wasn't extreme.

Room was filthy. Mattress and mattress pad were both TERRIBLY stained. Crud in all the coroners, garbage behind headboard, shower was stained. No sheets for pull out couch. Temperature could not be regulated. We froze all night even though the thermostat was set to 73. Poor quality breakfast offerings. This was definitely not the quality you would expect from a Hilton brand hotel. Would not recommend.

When I arrived it was not what I had expected. The staff was friendly. The staff at the reception were sometimes a bit withdrawn but if you initiate a conversation they were friendly. The cleaning staff was exceptionally friendly. My room was cleaned every day, bed made and enough clean towels everyday. Absolutely no complaints about the cleaning. I even got an extra pillow when I asked for it. The bed was firm and for me as a soft bed sleeper no problem at all. I slept very well. The internet was fast and I had a strong connection inside and outside the building. The room was a bit outdated if I compare it to other countries I've visited but for American standard it was fine. TV had more than enough channels and only once in a while I would hear a plane. I got the impression that some guests have long stays in the hotel because some children went to school - not that this was disturbing. The air-conditioning was a bit loud when running but it didn't disturb me. This location was easy to reach by car and close to stores and highway. I have two things that I would like to have seen differently. The bright white lights next to the bed. Less ”bright white” is my preference. The breakfast was the same everyday (fried potatoes with scrambled eggs). There were also cereals, bagel and toast available which were served on a paper plate with plastic fork and knife. Two different loaves of bread would give you more variety.

Not bad, can